Previous incidents

February 2026
Feb 01, 2026
1 incident

Cluster 31 (web135, 136, 137, 138) is down

Downtime

Resolved Feb 01 at 01:55am GMT

Cluster 31 (web135, 136, 137, 138) recovered.

1 previous update
January 2026
Jan 21, 2026
1 incident

Heart Internet - FTP is down

Downtime

Resolved Jan 21 at 09:58am GMT

Heart Internet - FTP recovered.

1 previous update
Jan 14, 2026
1 incident

Cluster 36 (web155, 156, 157) is down

Downtime

Resolved Jan 14 at 04:31am GMT

Cluster 36 (web155, 156, 157) recovered.

1 previous update
Jan 13, 2026
1 incident

Cluster 26 (web110, 111, 112, 113) is down

Downtime

Resolved Jan 13 at 09:19pm GMT

Cluster 26 (web110, 111, 112, 113) recovered.

3 previous updates
Jan 07, 2026
1 incident

Cluster 17 (web170, 171, 172, 173) is down

Downtime

Resolved Jan 07 at 07:56pm GMT

Cluster 17 (web170, 171, 172, 173) recovered.

1 previous update
Jan 03, 2026
1 incident

Cluster 40 (web85, 86, 87, 88) and Cluster 55 (web193, 194, 195, 196) are down

Downtime

Resolved Jan 03 at 10:24am GMT

Cluster 55 (web193, 194, 195, 196) recovered.

5 previous updates
Jan 01, 2026
1 incident

Cluster 40 (web85, 86, 87, 88) is down

Downtime

Resolved Jan 01 at 04:31am GMT

Cluster 40 (web85, 86, 87, 88) recovered.

1 previous update
December 2025
Dec 30, 2025
1 incident

Cluster 55 (web193, 194, 195, 196) is down

Downtime

Resolved Dec 30 at 08:54pm GMT

Cluster 55 (web193, 194, 195, 196) recovered.

1 previous update
Dec 22, 2025
1 incident

Cluster 55 (web193, 194, 195, 196) is down

Downtime

Resolved Dec 22 at 04:45am GMT

Cluster 55 (web193, 194, 195, 196) recovered.

1 previous update
Dec 21, 2025
1 incident

Cluster 34 (web145, 146, 147, 148) is down

Downtime

Resolved Dec 21 at 03:51pm GMT

Cluster 34 (web145, 146, 147, 148) recovered.

1 previous update
Dec 20, 2025
1 incident

Cluster 34 (web145, 146, 147, 148) and Cluster 59 (web302, 303, 304, 305) are...

Downtime

Resolved Dec 20 at 04:11pm GMT

Cluster 34 (web145, 146, 147, 148) recovered.

3 previous updates
Dec 19, 2025
1 incident

Cluster 49 (web26, 27, 28, 29) and Shared cPanel - Server 3 are down

Downtime

Resolved Dec 19 at 08:50pm GMT

Shared cPanel - Server 3 recovered.

3 previous updates
Dec 18, 2025
1 incident

Cluster 55 (web193, 194, 195, 196) is down

Downtime

Resolved Dec 18 at 04:04am GMT

Cluster 55 (web193, 194, 195, 196) recovered.

1 previous update
Dec 09, 2025
2 incidents

SMTP sending

Resolved Dec 09 at 12:18pm GMT

We are currently experiencing issues with outgoing email. Our team is actively investigating and working on a solution. As a precaution, we have temporarily disabled the sending of emails to prevent further disruption.

Any emails you attempt to send during this period will be queued and delivered once the issue has been resolved.

Thank you for your understanding and patience while we work to restore normal service.

We will keep you updated.

UPDATE - Around 15 minutes after identifying the...

Cluster 33 (web140, 141, 142) is down

Downtime

Resolved Dec 09 at 09:47am GMT

Cluster 33 (web140, 141, 142) recovered.

1 previous update
Dec 04, 2025
1 incident

Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...

Downtime

Resolved Dec 04 at 05:34am GMT

Cluster 47 (web16, 17, 18, 19) and Cluster 48 (web21, 22, 23, 24) recovered.

6 previous updates
Dec 02, 2025
1 incident

Email Connectivity

Resolved Dec 02 at 10:44am GMT

We are aware of an intermittent issue with email connectivity, our platform team are working on this as a top priority. Further updates will be provided.

***Update - this issue has now been resolved