Previous incidents

December 2025
No incidents reported
November 2025
Nov 08, 2025
1 incident

Internal Platform Routing Issue

Resolved Nov 08 at 10:00am GMT

We’re currently investigating an issue affecting our internal OpenStack platform, which hosts several critical components of our Email service, including Inbound, Outbound, and Mail Forwarding. Our team is actively working to identify the cause, and we’ll provide an update as soon as more information is available.

Update: Issue has been identified and resolved. Our team are monitoring and conducting tests to ensure all services are working as expected.
October 2025
Oct 22, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 25 (web105, 106, 107, 108) are...

Downtime

Resolved Oct 22 at 11:26am BST

Cluster 25 (web105, 106, 107, 108) recovered.

3 previous updates
Oct 21, 2025
1 incident

Cluster 25 (web105, 106, 107, 108) is down

Downtime

Resolved Oct 21 at 10:38am BST

Cluster 25 (web105, 106, 107, 108) recovered.

3 previous updates
Oct 14, 2025
1 incident

Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...

Downtime

Resolved Oct 14 at 04:02am BST

Cluster 47 (web16, 17, 18, 19) recovered.

7 previous updates
Oct 13, 2025
1 incident

Cluster 35 (web150, 151, 152), Cluster 47 (web16, 17, 18, 19), and 2 other se...

Downtime

Resolved Oct 14 at 12:56am BST

Cluster 49 (web26, 27, 28, 29) recovered.

16 previous updates
Oct 11, 2025
1 incident

Cluster 27 (web115, 116, 117, 118), Cluster 47 (web16, 17, 18, 19), and 2 oth...

Downtime

Resolved Oct 12 at 09:47pm BST

Cluster 27 (web115, 116, 117, 118) recovered.

14 previous updates
Oct 10, 2025
1 incident

Cluster 47 (web16, 17, 18, 19) is down

Downtime

Resolved Oct 10 at 04:03am BST

Cluster 47 (web16, 17, 18, 19) recovered.

1 previous update
Oct 08, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 27 (web115, 116, 117, 118) are...

Downtime

Resolved Oct 08 at 05:33pm BST

Cluster 27 (web115, 116, 117, 118) recovered.

3 previous updates
Oct 05, 2025
1 incident

Heart Internet - DNS is down

Downtime

Resolved Oct 06 at 07:15am BST

Heart Internet - DNS recovered.

1 previous update
Oct 04, 2025
1 incident

Cluster 51 (web62, 63, 64, 65) is down

Downtime

Resolved Oct 04 at 05:34am BST

Cluster 51 (web62, 63, 64, 65) recovered.

1 previous update
Oct 01, 2025
1 incident

Cluster 27 (web115, 116, 117, 118) is down

Downtime

Resolved Oct 01 at 10:21pm BST

Cluster 27 (web115, 116, 117, 118) recovered.

3 previous updates