Previous incidents
Cluster 55 (web193, 194, 195, 196) is down
Resolved Dec 30, 2025 at 8:54pm UTC
Cluster 55 (web193, 194, 195, 196) recovered.
1 previous update
Cluster 55 (web193, 194, 195, 196) is down
Resolved Dec 22, 2025 at 4:45am UTC
Cluster 55 (web193, 194, 195, 196) recovered.
1 previous update
Cluster 34 (web145, 146, 147, 148) is down
Resolved Dec 21, 2025 at 3:51pm UTC
Cluster 34 (web145, 146, 147, 148) recovered.
1 previous update
Cluster 34 (web145, 146, 147, 148) and Cluster 59 (web302, 303, 304, 305) are...
Resolved Dec 20, 2025 at 4:11pm UTC
Cluster 34 (web145, 146, 147, 148) recovered.
3 previous updates
Cluster 49 (web26, 27, 28, 29) and Shared cPanel - Server 3 are down
Resolved Dec 19, 2025 at 8:50pm UTC
Shared cPanel - Server 3 recovered.
3 previous updates
Cluster 55 (web193, 194, 195, 196) is down
Resolved Dec 18, 2025 at 4:04am UTC
Cluster 55 (web193, 194, 195, 196) recovered.
1 previous update
SMTP sending
Resolved Dec 9, 2025 at 12:18pm UTC
We are currently experiencing issues with outgoing email. Our team is actively investigating and working on a solution. As a precaution, we have temporarily disabled the sending of emails to prevent further disruption.
Any emails you attempt to send during this period will be queued and delivered once the issue has been resolved.
Thank you for your understanding and patience while we work to restore normal service.
We will keep you updated.
UPDATE - Around 15 minutes after identifying the...
Cluster 33 (web140, 141, 142) is down
Resolved Dec 9, 2025 at 9:47am UTC
Cluster 33 (web140, 141, 142) recovered.
1 previous update
Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...
Resolved Dec 4, 2025 at 5:34am UTC
Cluster 47 (web16, 17, 18, 19) and Cluster 48 (web21, 22, 23, 24) recovered.
6 previous updates
Email Connectivity
Resolved Dec 2, 2025 at 10:44am UTC
We are aware of an intermittent issue with email connectivity, our platform team are working on this as a top priority. Further updates will be provided.
***Update - this issue has now been resolved
Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...
Resolved Dec 1, 2025 at 2:40am UTC
Cluster 48 (web21, 22, 23, 24) recovered.
16 previous updates
Cluster 56 (web197, 198, 199, 200) and Cluster 57 (web249, 250, 251, 252) are...
Resolved Nov 26, 2025 at 2:28pm UTC
Cluster 56 (web197, 198, 199, 200) recovered.
3 previous updates
Cluster 53 (web71, 72, 73, 74), Cluster 56 (web197, 198, 199, 200), and 1 oth...
Resolved Nov 25, 2025 at 9:27pm UTC
Cluster 56 (web197, 198, 199, 200) recovered.
17 previous updates
Cluster 27 (web115, 116, 117, 118), Cluster 53 (web71, 72, 73, 74), and 1 oth...
Resolved Nov 24, 2025 at 11:57pm UTC
Cluster 27 (web115, 116, 117, 118) recovered.
11 previous updates
Cloudflare Outage
Resolved Nov 18, 2025 at 1:29pm UTC
Cloudflare are currently experiencing issues, this is impacting some of our portals and customer control panels. This issue is unfortunately outside of our control, and we are in touch with Cloudflare to understand resolution timelines.
Cluster 56 (web197, 198, 199, 200) is down
Resolved Nov 17, 2025 at 11:15pm UTC
Cluster 56 (web197, 198, 199, 200) recovered.
3 previous updates
Internal Platform Routing Issue
Resolved Nov 8, 2025 at 10:00am UTC
We’re currently investigating an issue affecting our internal OpenStack platform, which hosts several critical components of our Email service, including Inbound, Outbound, and Mail Forwarding. Our team is actively working to identify the cause, and we’ll provide an update as soon as more information is available.
Update: Issue has been identified and resolved. Our team are monitoring and conducting tests to ensure all services are working as expected.
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 25 (web105, 106, 107, 108) are...
Resolved Oct 22, 2025 at 10:26am UTC
Cluster 25 (web105, 106, 107, 108) recovered.
3 previous updates
Cluster 25 (web105, 106, 107, 108) is down
Resolved Oct 21, 2025 at 9:38am UTC
Cluster 25 (web105, 106, 107, 108) recovered.
3 previous updates
Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...
Resolved Oct 14, 2025 at 3:02am UTC
Cluster 47 (web16, 17, 18, 19) recovered.
7 previous updates
Cluster 35 (web150, 151, 152), Cluster 47 (web16, 17, 18, 19), and 2 other se...
Resolved Oct 13, 2025 at 11:56pm UTC
Cluster 49 (web26, 27, 28, 29) recovered.
16 previous updates
Cluster 27 (web115, 116, 117, 118), Cluster 47 (web16, 17, 18, 19), and 2 oth...
Resolved Oct 12, 2025 at 8:47pm UTC
Cluster 27 (web115, 116, 117, 118) recovered.
14 previous updates
Cluster 47 (web16, 17, 18, 19) is down
Resolved Oct 10, 2025 at 3:03am UTC
Cluster 47 (web16, 17, 18, 19) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 27 (web115, 116, 117, 118) are...
Resolved Oct 8, 2025 at 4:33pm UTC
Cluster 27 (web115, 116, 117, 118) recovered.
3 previous updates
Heart Internet - DNS is down
Resolved Oct 6, 2025 at 6:15am UTC
Heart Internet - DNS recovered.
1 previous update
Cluster 51 (web62, 63, 64, 65) is down
Resolved Oct 4, 2025 at 4:34am UTC
Cluster 51 (web62, 63, 64, 65) recovered.
1 previous update
Cluster 27 (web115, 116, 117, 118) is down
Resolved Oct 1, 2025 at 9:21pm UTC
Cluster 27 (web115, 116, 117, 118) recovered.
3 previous updates