Previous incidents

August 2025
Aug 29, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36), Cluster 11 (web37, 38, 39, 40, 41), and 5...

Downtime

Resolved Aug 29 at 06:03pm BST

Cluster 10 (web32, 33, 34, 35, 36) recovered.

11 previous updates

Aug 28, 2025
1 incident

Cluster 20 (web224, 225, 226, 227), Cluster 44 (web1, 2, 3, 4), and 1 other s...

Downtime

Resolved Aug 28 at 09:28pm BST

Cluster 20 (web224, 225, 226, 227) recovered.

12 previous updates

Aug 26, 2025
1 incident

Cluster 11 (web37, 38, 39, 40, 41), Cluster 20 (web224, 225, 226, 227), and 5...

Downtime

Resolved Aug 27 at 09:10pm BST

Cluster 51 (web62, 63, 64, 65) recovered.

19 previous updates

Aug 21, 2025
1 incident

Cluster 60 (web306, 307, 308, 309) is down

Downtime

Resolved Aug 21 at 02:16am BST

Cluster 60 (web306, 307, 308, 309) recovered.

1 previous update

Aug 20, 2025
1 incident

Cluster 11 (web37, 38, 39, 40, 41) and Cluster 26 (web110, 111, 112, 113) are...

Downtime

Resolved Aug 20 at 08:15pm BST

Cluster 11 (web37, 38, 39, 40, 41) recovered.

3 previous updates

Aug 19, 2025
1 incident

Cluster 11 (web37, 38, 39, 40, 41) and Cluster 54 (web189, 190, 191, 192) are...

Downtime

Resolved Aug 19 at 05:10am BST

Cluster 11 (web37, 38, 39, 40, 41) recovered.

3 previous updates

Aug 13, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Aug 13 at 04:25pm BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

Aug 11, 2025
1 incident

Cluster 25 (web105, 106, 107, 108) is down

Downtime

Resolved Aug 11 at 08:14am BST

Cluster 25 (web105, 106, 107, 108) recovered.

1 previous update

Aug 09, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Aug 09 at 09:05am BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

Aug 07, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Aug 07 at 10:46am BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

June 2025
Jun 29, 2025
1 incident

Cluster 46 (web11, 12, 13, 14) is down

Downtime

Resolved Jun 29 at 09:15am BST

Cluster 46 (web11, 12, 13, 14) recovered.

1 previous update

Jun 26, 2025
1 incident

Cluster 53 (web71, 72, 73, 74) is down

Downtime

Resolved Jun 26 at 07:28pm BST

Cluster 53 (web71, 72, 73, 74) recovered.

1 previous update

Jun 24, 2025
1 incident

Cluster 53 (web71, 72, 73, 74) is down

Downtime

Resolved Jun 24 at 04:40am BST

Cluster 53 (web71, 72, 73, 74) recovered.

1 previous update

Jun 23, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Jun 23 at 04:51am BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

Jun 22, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) and Cluster 53 (web71, 72, 73, 74) are down

Downtime

Resolved Jun 22 at 11:58pm BST

Cluster 53 (web71, 72, 73, 74) recovered.

3 previous updates

Jun 20, 2025
2 incidents

Packet Loss

Resolved Jun 20 at 02:33pm BST

Our monitoring has alerted to us packet loss within our network. We're investigating the cause. Although most services seem to be online, occasional timeouts maybe observed.

Some services are down

Resolved Jun 20 at 01:51pm BST

Heart Internet - FTP went down.

Jun 03, 2025
1 incident

Mail Connectivity

Resolved Jun 03 at 02:39pm BST

We are aware of reports of some intermittent mail connectivity issues, the team are looking into this as a priority.

Update - this has now been resolved

Jun 02, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Jun 02 at 02:56am BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update