Previous incidents

July 2025
No incidents reported
June 2025
Jun 29, 2025
1 incident

Cluster 46 (web11, 12, 13, 14) is down

Downtime

Resolved Jun 29 at 09:15am BST

Cluster 46 (web11, 12, 13, 14) recovered.

1 previous update

Jun 26, 2025
1 incident

Cluster 53 (web71, 72, 73, 74) is down

Downtime

Resolved Jun 26 at 07:28pm BST

Cluster 53 (web71, 72, 73, 74) recovered.

1 previous update

Jun 24, 2025
1 incident

Cluster 53 (web71, 72, 73, 74) is down

Downtime

Resolved Jun 24 at 04:40am BST

Cluster 53 (web71, 72, 73, 74) recovered.

1 previous update

Jun 23, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Jun 23 at 04:51am BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

Jun 22, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) and Cluster 53 (web71, 72, 73, 74) are down

Downtime

Resolved Jun 22 at 11:58pm BST

Cluster 53 (web71, 72, 73, 74) recovered.

3 previous updates

Jun 20, 2025
2 incidents

Packet Loss

Resolved Jun 20 at 02:33pm BST

Our monitoring has alerted to us packet loss within our network. We're investigating the cause. Although most services seem to be online, occasional timeouts maybe observed.

Some services are down

Resolved Jun 20 at 01:51pm BST

Heart Internet - FTP went down.

Jun 03, 2025
1 incident

Mail Connectivity

Resolved Jun 03 at 02:39pm BST

We are aware of reports of some intermittent mail connectivity issues, the team are looking into this as a priority.

Update - this has now been resolved

Jun 02, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Jun 02 at 02:56am BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

May 2025
May 27, 2025
1 incident

Cluster 33 (web140, 141, 142) is down

Downtime

Resolved May 28 at 03:46am BST

Cluster 33 (web140, 141, 142) recovered.

1 previous update

May 23, 2025
1 incident

SMTP Connections

Resolved May 23 at 11:18am BST

We are aware of reports of some intermittent SMTP connectivity, the team are looking into this as a priority.

Update - We are aware of the impact on email deliverability for inbound email.

Update - This is now resolved

May 21, 2025
1 incident

Abnormal Performance

Resolved May 21 at 10:07am BST

We are currently investigating abnormal performance on kvmhost69, our team are investigating the cause.

This has now been resolved.

May 19, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved May 19 at 01:48pm BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

May 18, 2025
1 incident

Cluster 26 (web110, 111, 112, 113) and Cluster 54 (web189, 190, 191, 192) are...

Downtime

Resolved May 18 at 10:15pm BST

Cluster 54 (web189, 190, 191, 192) recovered.

3 previous updates

May 16, 2025
1 incident

Cluster 26 (web110, 111, 112, 113) is down

Downtime

Resolved May 16 at 04:30pm BST

Cluster 26 (web110, 111, 112, 113) recovered.

3 previous updates

May 13, 2025
1 incident

Shared cPanel - Server 3 is down

Downtime

Resolved May 13 at 09:18pm BST

Shared cPanel - Server 3 recovered.

1 previous update

May 12, 2025
1 incident

Abnormal Performance

Resolved May 12 at 04:55pm BST

We're currently investigating abnormal performance on two of our cPanel shared servers, our team are investigating the cause.

The issue has now been resolved, we will continue to monitor performance.

May 01, 2025
1 incident

Abnormal Performance: cPanel Shared Web 5

Resolved May 01 at 08:44pm BST

We're currently investigating abnormal performance on on one of our cPanel shared servers, our team are investigating the cause.

Update 21:18 - Our team are engaged and investigating, the server is currently offline whilst we investigate a potential hardware issue. We will continue to update.

Update 21:47 - We believe the issue is resolved, we're continuing to monitor for any further problems.