Previous incidents
Cluster 46 (web11, 12, 13, 14) is down
Resolved Jun 29 at 09:15am BST
Cluster 46 (web11, 12, 13, 14) recovered.
1 previous update
Cluster 53 (web71, 72, 73, 74) is down
Resolved Jun 26 at 07:28pm BST
Cluster 53 (web71, 72, 73, 74) recovered.
1 previous update
Cluster 53 (web71, 72, 73, 74) is down
Resolved Jun 24 at 04:40am BST
Cluster 53 (web71, 72, 73, 74) recovered.
1 previous update
Cluster 20 (web224, 225, 226, 227) is down
Resolved Jun 23 at 04:51am BST
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 20 (web224, 225, 226, 227) and Cluster 53 (web71, 72, 73, 74) are down
Resolved Jun 22 at 11:58pm BST
Cluster 53 (web71, 72, 73, 74) recovered.
3 previous updates
Packet Loss
Resolved Jun 20 at 02:33pm BST
Our monitoring has alerted to us packet loss within our network. We're investigating the cause. Although most services seem to be online, occasional timeouts maybe observed.
Some services are down
Resolved Jun 20 at 01:51pm BST
Heart Internet - FTP went down.
Mail Connectivity
Resolved Jun 03 at 02:39pm BST
We are aware of reports of some intermittent mail connectivity issues, the team are looking into this as a priority.
Update - this has now been resolved
Cluster 20 (web224, 225, 226, 227) is down
Resolved Jun 02 at 02:56am BST
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 33 (web140, 141, 142) is down
Resolved May 28 at 03:46am BST
Cluster 33 (web140, 141, 142) recovered.
1 previous update
SMTP Connections
Resolved May 23 at 11:18am BST
We are aware of reports of some intermittent SMTP connectivity, the team are looking into this as a priority.
Update - We are aware of the impact on email deliverability for inbound email.
Update - This is now resolved
Abnormal Performance
Resolved May 21 at 10:07am BST
We are currently investigating abnormal performance on kvmhost69, our team are investigating the cause.
This has now been resolved.
Cluster 20 (web224, 225, 226, 227) is down
Resolved May 19 at 01:48pm BST
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 26 (web110, 111, 112, 113) and Cluster 54 (web189, 190, 191, 192) are...
Resolved May 18 at 10:15pm BST
Cluster 54 (web189, 190, 191, 192) recovered.
3 previous updates
Cluster 26 (web110, 111, 112, 113) is down
Resolved May 16 at 04:30pm BST
Cluster 26 (web110, 111, 112, 113) recovered.
3 previous updates
Shared cPanel - Server 3 is down
Resolved May 13 at 09:18pm BST
Shared cPanel - Server 3 recovered.
1 previous update
Abnormal Performance
Resolved May 12 at 04:55pm BST
We're currently investigating abnormal performance on two of our cPanel shared servers, our team are investigating the cause.
The issue has now been resolved, we will continue to monitor performance.
Abnormal Performance: cPanel Shared Web 5
Resolved May 01 at 08:44pm BST
We're currently investigating abnormal performance on on one of our cPanel shared servers, our team are investigating the cause.
Update 21:18 - Our team are engaged and investigating, the server is currently offline whilst we investigate a potential hardware issue. We will continue to update.
Update 21:47 - We believe the issue is resolved, we're continuing to monitor for any further problems.