Previous incidents

April 2025
Apr 16, 2025
1 incident

eXtend control panel unavailable

Resolved Apr 16 at 10:24pm BST

Our team are currently looking into an issue impacting our eXtend control panel servers, this impacts managethisdomain.com, vps-10.com and other related control panel access points.

Hosted services are not impacted.

Apr 06, 2025
1 incident

Error when accessing product control panels

Degraded

Created Apr 06 at 01:32pm BST

We’re currently investigating an issue affecting control panel logins for some services previously provided by the former owner. Our teams are actively working together to restore access as quickly as possible.

Please note that all hosted websites remain online and fully operational. If you're experiencing any issues with SSL certificates, our support team is available to help—just raise a ticket and we'll assist.

March 2025
Mar 28, 2025
2 incidents

VPS Plesk SSO

Degraded

Created Mar 28 at 10:59am GMT

We are aware of the issue with the older Plesk VPS and SSO not working and we are working with the previous ownership's network team. We will ensure that you have more time for your migrations if required if this issue has impacted you.

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Mar 28 at 05:40am GMT

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

Mar 24, 2025
1 incident

Shared cPanel - Server 3 is down

Downtime

Resolved Mar 24 at 09:07pm GMT

Shared cPanel - Server 3 recovered.

1 previous update

Mar 22, 2025
1 incident

Cluster 27 (web115, 116, 117, 118) and Cluster 38 (web75, 76, 77, 78) are down

Downtime

Resolved Mar 22 at 08:30am GMT

Cluster 38 (web75, 76, 77, 78) recovered.

3 previous updates

Mar 21, 2025
1 incident

Cluster 60 (web306, 307, 308, 309) is down

Downtime

Resolved Mar 21 at 04:14pm GMT

Cluster 60 (web306, 307, 308, 309) recovered.

1 previous update

Mar 18, 2025
1 incident

Cluster 53 (web71, 72, 73, 74) is down

Downtime

Resolved Mar 18 at 11:34am GMT

Cluster 53 (web71, 72, 73, 74) recovered.

3 previous updates

Mar 12, 2025
1 incident

Cluster 33 (web140, 141, 142) is down

Downtime

Resolved Mar 12 at 05:14pm GMT

Cluster 33 (web140, 141, 142) recovered.

3 previous updates

Mar 11, 2025
1 incident

Cluster 33 (web140, 141, 142) is down

Downtime

Resolved Mar 11 at 04:09pm GMT

Cluster 33 (web140, 141, 142) recovered.

1 previous update

Mar 07, 2025
1 incident

Cluster 54 (web189, 190, 191, 192) is down

Downtime

Resolved Mar 07 at 08:55am GMT

Cluster 54 (web189, 190, 191, 192) recovered.

1 previous update

Mar 04, 2025
1 incident

Cluster 11 (web37, 38, 39, 40, 41) and Cluster 53 (web71, 72, 73, 74) are down

Downtime

Resolved Mar 04 at 01:48pm GMT

Cluster 53 (web71, 72, 73, 74) recovered.

5 previous updates

Mar 01, 2025
1 incident

Cluster 54 (web189, 190, 191, 192) is down

Downtime

Resolved Mar 01 at 02:20pm GMT

Cluster 54 (web189, 190, 191, 192) recovered.

1 previous update

February 2025
Feb 26, 2025
2 incidents

WordPress - Bot Protection

Resolved Feb 26 at 09:17am GMT

We are currently investigating an issue preventing users from accessing the WordPress admin login page due to ReCaptcha blocking progress. Our Site Reliability Engineering (SRE) team is treating this as a priority, and we will provide updates as soon as more information is available.

Cluster 54 (web189, 190, 191, 192) is down

Downtime

Resolved Feb 26 at 04:48am GMT

Cluster 54 (web189, 190, 191, 192) recovered.

1 previous update

Feb 25, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Feb 25 at 02:06pm GMT

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

Feb 22, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...

Downtime

Resolved Feb 22 at 05:41am GMT

Cluster 20 (web224, 225, 226, 227) recovered.

3 previous updates

Feb 21, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Feb 21 at 06:09am GMT

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

Feb 19, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36), Cluster 11 (web37, 38, 39, 40, 41), and 4...

Downtime

Resolved Feb 19 at 04:32pm GMT

Cluster 56 (web197, 198, 199, 200) recovered.

58 previous updates

Feb 18, 2025
1 incident

Cluster 11 (web37, 38, 39, 40, 41) is down

Downtime

Resolved Feb 18 at 11:09pm GMT

Cluster 11 (web37, 38, 39, 40, 41) recovered.

1 previous update

Feb 13, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) is down

Downtime

Resolved Feb 13 at 03:05pm GMT

Cluster 10 (web32, 33, 34, 35, 36) recovered.

1 previous update

Feb 10, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...

Downtime

Resolved Feb 10 at 11:16am GMT

Cluster 20 (web224, 225, 226, 227) recovered.

3 previous updates

Feb 09, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) is down

Downtime

Resolved Feb 09 at 01:41am GMT

Cluster 10 (web32, 33, 34, 35, 36) recovered.

1 previous update

Feb 08, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 41 (web90, 91, 92, 93) are down

Downtime

Resolved Feb 08 at 12:36pm GMT

Cluster 10 (web32, 33, 34, 35, 36) recovered.

7 previous updates

Feb 07, 2025
2 incidents

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...

Downtime

Resolved Feb 07 at 11:00pm GMT

Cluster 10 (web32, 33, 34, 35, 36) recovered.

5 previous updates

SMTP Connections

Resolved Feb 07 at 12:00am GMT

We are looking into reports of connectivity issues with mta.extendcp.co.uk for sending email through the SMTP server. We apologise for any inconvenience caused whilst we continue to investigate.

Update - this has now been resolved but we continue to monitor.

Feb 06, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) is down

Downtime

Resolved Feb 06 at 08:13pm GMT

Cluster 10 (web32, 33, 34, 35, 36) recovered.

1 previous update

Feb 05, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Feb 05 at 06:12am GMT

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

Feb 04, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36), Cluster 20 (web224, 225, 226, 227), and 1...

Downtime

Resolved Feb 04 at 06:17pm GMT

Cluster 20 (web224, 225, 226, 227) recovered.

5 previous updates

Feb 03, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) is down

Downtime

Resolved Feb 03 at 11:40pm GMT

Cluster 10 (web32, 33, 34, 35, 36) recovered.

5 previous updates