Previous incidents

February 2025
Feb 13, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) is down

Downtime

Resolved Feb 13 at 03:05pm GMT

Cluster 10 (web32, 33, 34, 35, 36) recovered.

1 previous update

Feb 10, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...

Downtime

Resolved Feb 10 at 11:16am GMT

Cluster 20 (web224, 225, 226, 227) recovered.

3 previous updates

Feb 09, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) is down

Downtime

Resolved Feb 09 at 01:41am GMT

Cluster 10 (web32, 33, 34, 35, 36) recovered.

1 previous update

Feb 08, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 41 (web90, 91, 92, 93) are down

Downtime

Resolved Feb 08 at 12:36pm GMT

Cluster 10 (web32, 33, 34, 35, 36) recovered.

7 previous updates

Feb 07, 2025
2 incidents

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...

Downtime

Resolved Feb 07 at 11:00pm GMT

Cluster 10 (web32, 33, 34, 35, 36) recovered.

5 previous updates

SMTP Connections

Resolved Feb 07 at 12:00am GMT

We are looking into reports of connectivity issues with mta.extendcp.co.uk for sending email through the SMTP server. We apologise for any inconvenience caused whilst we continue to investigate.

Update - this has now been resolved but we continue to monitor.

Feb 06, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) is down

Downtime

Resolved Feb 06 at 08:13pm GMT

Cluster 10 (web32, 33, 34, 35, 36) recovered.

1 previous update

Feb 05, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Feb 05 at 06:12am GMT

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

Feb 04, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36), Cluster 20 (web224, 225, 226, 227), and 1...

Downtime

Resolved Feb 04 at 06:17pm GMT

Cluster 20 (web224, 225, 226, 227) recovered.

5 previous updates

Feb 03, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) is down

Downtime

Resolved Feb 03 at 11:40pm GMT

Cluster 10 (web32, 33, 34, 35, 36) recovered.

5 previous updates

January 2025
Jan 29, 2025
2 incidents

Cluster 18 (web175, 176, 177, 178) is down

Downtime

Resolved Jan 29 at 11:47am GMT

Cluster 18 (web175, 176, 177, 178) recovered.

1 previous update

eXtend control panel load

Resolved Jan 29 at 10:34am GMT

We are aware of some issues with the page load within the eXtend hosting control panel. Our platform team are looking into this as a high priority and we hope to have this resolved ASAP.

Jan 28, 2025
1 incident

Heart Internet - Shared Hosting Servers is down

Downtime

Resolved Jan 28 at 03:29pm GMT

Heart Internet - Shared Hosting Servers recovered.

1 previous update

Jan 26, 2025
1 incident

Cluster 18 (web175, 176, 177, 178) is down

Downtime

Resolved Jan 27 at 09:55pm GMT

Cluster 18 (web175, 176, 177, 178) recovered.

11 previous updates

Jan 16, 2025
1 incident

Payment System Upgrades

Resolved Jan 16 at 02:08pm GMT

We're currently upgrading our payment systems, there maybe a short interruption in payments whilst we conduct this work.

If a payment fails, please try again in 30 minutes.

Jan 07, 2025
1 incident

Nameserver Maintenance - ds-10.com, managethisdomain.com, identity-secured.com

Resolved Jan 07 at 10:16am GMT

We are conducting some changes to the above domains nameservers, no impact is expected but we will monitor this closely.

Jan 02, 2025
1 incident

SMTP Connections

Resolved Jan 02 at 04:44pm GMT

Following the update to our new mail platform we are aware of an issue with attempts to connect to port 587 using insecure connections failing. To ensure that you are able to connect please check to make sure you are using the following for the outgoing/SMTP settings:

Outgoing Mail Server: mta.extendcp.co.uk
Outgoing Mail Server Port: 587
Outgoing Mail Server SSL: STARTTLS
Outgoing Authentication Type: Password

For connections when sending TLS 1.2 will be required in order to make a sec...

December 2024
Dec 23, 2024
2 incidents

Support Chat Availability

Resolved Jan 09 at 01:40pm GMT

Live Chat Unavailable: System Upgrades in Progress

We are currently conducting upgrades to our systems to serve you better. As a result, Live Chat support is temporarily unavailable.

Ticket support remains available 24/7, and our team is committed to responding to every ticket as quickly as possible.

Thank you for your understanding and patience during this time.

1 previous update

Heart Internet - Services, Cluster 52 (web67, 68, 69, 70), and 1 other servi...

Downtime

Resolved Dec 23 at 04:21pm GMT

Cluster 54 (web189, 190, 191, 192) recovered.

5 previous updates

Dec 20, 2024
1 incident

Cluster 54 (web189, 190, 191, 192) is down

Downtime

Resolved Dec 20 at 02:55am GMT

Cluster 54 (web189, 190, 191, 192) recovered.

1 previous update

Dec 19, 2024
1 incident

Heart Internet - Shared Mail, Cluster 52 (web67, 68, 69, 70), and 1 other ser...

Downtime

Resolved Dec 19 at 11:06pm GMT

Heart Internet - Shared Mail recovered.

11 previous updates

Dec 18, 2024
1 incident

Heart Internet - Services and Cluster 54 (web189, 190, 191, 192) are down

Downtime

Resolved Dec 18 at 07:17pm GMT

Cluster 54 (web189, 190, 191, 192) recovered.

3 previous updates

Dec 17, 2024
1 incident

Heart Internet - Services and Cluster 52 (web67, 68, 69, 70) are down

Downtime

Resolved Dec 17 at 05:31pm GMT

Cluster 52 (web67, 68, 69, 70) recovered.

3 previous updates

Dec 16, 2024
1 incident

Emergency nameserver maintenance

Resolved Dec 16 at 11:51am GMT

We are currently performing emergency nameserver maintenance. We apologise for any inconvenience this may cause and appreciate your understanding. We will provide an update once the maintenance has been completed. Thank you for your patience.

Dec 15, 2024
1 incident

Heart Internet - Shared Mail and Cluster 54 (web189, 190, 191, 192) are down

Downtime

Resolved Dec 15 at 01:00pm GMT

Heart Internet - Shared Mail recovered.

5 previous updates

Dec 14, 2024
1 incident

Cluster 54 (web189, 190, 191, 192) is down

Downtime

Resolved Dec 14 at 02:58pm GMT

Cluster 54 (web189, 190, 191, 192) recovered.

3 previous updates

Dec 13, 2024
1 incident

DNS propagation delays

Resolved Dec 13 at 03:11pm GMT

We're aware of delays with updates to DNS not propagating correctly. Our SRE team are investigating.

Dec 12, 2024
1 incident

Intermittent webmail login failures

Resolved Dec 12 at 04:04pm GMT

We're aware of an issue intermittently impacting logins to our webmail platform. Our SRE team are investigating the cause.

Dec 10, 2024
1 incident

Undeliverable email

Resolved Dec 10 at 02:57pm GMT

We are currently investigating reports of some emails being returned with a failure message related to the SPF record for the domain. We apologise for any inconvenience this may be causing and appreciate your patience while we work to resolve the issue.

Dec 09, 2024
1 incident

Webmail authentication failures

Resolved Dec 09 at 06:06pm GMT

RESOLVED 18:20pm - We will continue to monitor closely for the next 60 minutes.

We're investigating issues logging into webmail, after attempting to login, users are redirected back to the login page.

We have identified the cause and are working on the resolution.