Previous incidents

May 2025
May 21, 2025
1 incident

Abnormal Performance

Degraded

Created May 21 at 10:07am BST

We are currently investigating abnormal performance on kvmhost69, our team are investigating the cause.

May 19, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved May 19 at 01:48pm BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

May 18, 2025
1 incident

Cluster 26 (web110, 111, 112, 113) and Cluster 54 (web189, 190, 191, 192) are...

Downtime

Resolved May 18 at 10:15pm BST

Cluster 54 (web189, 190, 191, 192) recovered.

3 previous updates

May 16, 2025
1 incident

Cluster 26 (web110, 111, 112, 113) is down

Downtime

Resolved May 16 at 04:30pm BST

Cluster 26 (web110, 111, 112, 113) recovered.

3 previous updates

May 13, 2025
1 incident

Shared cPanel - Server 3 is down

Downtime

Resolved May 13 at 09:18pm BST

Shared cPanel - Server 3 recovered.

1 previous update

May 12, 2025
1 incident

Abnormal Performance

Resolved May 12 at 04:55pm BST

We're currently investigating abnormal performance on two of our cPanel shared servers, our team are investigating the cause.

The issue has now been resolved, we will continue to monitor performance.

May 01, 2025
1 incident

Abnormal Performance: cPanel Shared Web 5

Resolved May 01 at 08:44pm BST

We're currently investigating abnormal performance on on one of our cPanel shared servers, our team are investigating the cause.

Update 21:18 - Our team are engaged and investigating, the server is currently offline whilst we investigate a potential hardware issue. We will continue to update.

Update 21:47 - We believe the issue is resolved, we're continuing to monitor for any further problems.

April 2025
Apr 16, 2025
1 incident

eXtend control panel unavailable

Resolved Apr 16 at 10:24pm BST

Our team are currently looking into an issue impacting our eXtend control panel servers, this impacts managethisdomain.com, vps-10.com and other related control panel access points.

Hosted services are not impacted.

March 2025
Mar 28, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Mar 28 at 05:40am GMT

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

Mar 24, 2025
1 incident

Shared cPanel - Server 3 is down

Downtime

Resolved Mar 24 at 09:07pm GMT

Shared cPanel - Server 3 recovered.

1 previous update

Mar 22, 2025
1 incident

Cluster 27 (web115, 116, 117, 118) and Cluster 38 (web75, 76, 77, 78) are down

Downtime

Resolved Mar 22 at 08:30am GMT

Cluster 38 (web75, 76, 77, 78) recovered.

3 previous updates

Mar 21, 2025
1 incident

Cluster 60 (web306, 307, 308, 309) is down

Downtime

Resolved Mar 21 at 04:14pm GMT

Cluster 60 (web306, 307, 308, 309) recovered.

1 previous update

Mar 18, 2025
1 incident

Cluster 53 (web71, 72, 73, 74) is down

Downtime

Resolved Mar 18 at 11:34am GMT

Cluster 53 (web71, 72, 73, 74) recovered.

3 previous updates

Mar 12, 2025
1 incident

Cluster 33 (web140, 141, 142) is down

Downtime

Resolved Mar 12 at 05:14pm GMT

Cluster 33 (web140, 141, 142) recovered.

3 previous updates

Mar 11, 2025
1 incident

Cluster 33 (web140, 141, 142) is down

Downtime

Resolved Mar 11 at 04:09pm GMT

Cluster 33 (web140, 141, 142) recovered.

1 previous update

Mar 07, 2025
1 incident

Cluster 54 (web189, 190, 191, 192) is down

Downtime

Resolved Mar 07 at 08:55am GMT

Cluster 54 (web189, 190, 191, 192) recovered.

1 previous update

Mar 04, 2025
1 incident

Cluster 11 (web37, 38, 39, 40, 41) and Cluster 53 (web71, 72, 73, 74) are down

Downtime

Resolved Mar 04 at 01:48pm GMT

Cluster 53 (web71, 72, 73, 74) recovered.

5 previous updates

Mar 01, 2025
1 incident

Cluster 54 (web189, 190, 191, 192) is down

Downtime

Resolved Mar 01 at 02:20pm GMT

Cluster 54 (web189, 190, 191, 192) recovered.

1 previous update