Previous incidents

Cluster 47 (web16, 17, 18, 19) and Cluster 48 (web21, 22, 23, 24) recovered.

We are aware of an intermittent issue with email connectivity, our platform team are working on this as a top priority. Further updates will be provided.

***Update - this issue has now been resolved

Cluster 48 (web21, 22, 23, 24) recovered.

Cluster 56 (web197, 198, 199, 200) recovered.

Cluster 56 (web197, 198, 199, 200) recovered.

Cluster 27 (web115, 116, 117, 118) recovered.

Cloudflare are currently experiencing issues, this is impacting some of our portals and customer control panels. This issue is unfortunately outside of our control, and we are in touch with Cloudflare to understand resolution timelines.

Cluster 56 (web197, 198, 199, 200) recovered.

We’re currently investigating an issue affecting our internal OpenStack platform, which hosts several critical components of our Email service, including Inbound, Outbound, and Mail Forwarding. Our team is actively working to identify the cause, and we’ll provide an update as soon as more information is available.

Update: Issue has been identified and resolved. Our team are monitoring and conducting tests to ensure all services are working as expected.

Cluster 25 (web105, 106, 107, 108) recovered.

Cluster 25 (web105, 106, 107, 108) recovered.

Cluster 47 (web16, 17, 18, 19) recovered.

Cluster 49 (web26, 27, 28, 29) recovered.

Cluster 27 (web115, 116, 117, 118) recovered.

Cluster 47 (web16, 17, 18, 19) recovered.

Cluster 27 (web115, 116, 117, 118) recovered.

Heart Internet - DNS recovered.

Cluster 51 (web62, 63, 64, 65) recovered.

Cluster 27 (web115, 116, 117, 118) recovered.