Previous incidents
Cluster 10 (web32, 33, 34, 35, 36) is down
Resolved Feb 13 at 03:05pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...
Resolved Feb 10 at 11:16am GMT
Cluster 20 (web224, 225, 226, 227) recovered.
3 previous updates
Cluster 10 (web32, 33, 34, 35, 36) is down
Resolved Feb 09 at 01:41am GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 41 (web90, 91, 92, 93) are down
Resolved Feb 08 at 12:36pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
7 previous updates
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...
Resolved Feb 07 at 11:00pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
5 previous updates
SMTP Connections
Resolved Feb 07 at 12:00am GMT
We are looking into reports of connectivity issues with mta.extendcp.co.uk for sending email through the SMTP server. We apologise for any inconvenience caused whilst we continue to investigate.
Update - this has now been resolved but we continue to monitor.
Cluster 10 (web32, 33, 34, 35, 36) is down
Resolved Feb 06 at 08:13pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
1 previous update
Cluster 20 (web224, 225, 226, 227) is down
Resolved Feb 05 at 06:12am GMT
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36), Cluster 20 (web224, 225, 226, 227), and 1...
Resolved Feb 04 at 06:17pm GMT
Cluster 20 (web224, 225, 226, 227) recovered.
5 previous updates
Cluster 10 (web32, 33, 34, 35, 36) is down
Resolved Feb 03 at 11:40pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
5 previous updates
Cluster 18 (web175, 176, 177, 178) is down
Resolved Jan 29 at 11:47am GMT
Cluster 18 (web175, 176, 177, 178) recovered.
1 previous update
eXtend control panel load
Resolved Jan 29 at 10:34am GMT
We are aware of some issues with the page load within the eXtend hosting control panel. Our platform team are looking into this as a high priority and we hope to have this resolved ASAP.
Heart Internet - Shared Hosting Servers is down
Resolved Jan 28 at 03:29pm GMT
Heart Internet - Shared Hosting Servers recovered.
1 previous update
Cluster 18 (web175, 176, 177, 178) is down
Resolved Jan 27 at 09:55pm GMT
Cluster 18 (web175, 176, 177, 178) recovered.
11 previous updates
Payment System Upgrades
Resolved Jan 16 at 02:08pm GMT
We're currently upgrading our payment systems, there maybe a short interruption in payments whilst we conduct this work.
If a payment fails, please try again in 30 minutes.
Nameserver Maintenance - ds-10.com, managethisdomain.com, identity-secured.com
Resolved Jan 07 at 10:16am GMT
We are conducting some changes to the above domains nameservers, no impact is expected but we will monitor this closely.
SMTP Connections
Resolved Jan 02 at 04:44pm GMT
Following the update to our new mail platform we are aware of an issue with attempts to connect to port 587 using insecure connections failing. To ensure that you are able to connect please check to make sure you are using the following for the outgoing/SMTP settings:
Outgoing Mail Server: mta.extendcp.co.uk
Outgoing Mail Server Port: 587
Outgoing Mail Server SSL: STARTTLS
Outgoing Authentication Type: Password
For connections when sending TLS 1.2 will be required in order to make a sec...
Support Chat Availability
Resolved Jan 09 at 01:40pm GMT
Live Chat Unavailable: System Upgrades in Progress
We are currently conducting upgrades to our systems to serve you better. As a result, Live Chat support is temporarily unavailable.
Ticket support remains available 24/7, and our team is committed to responding to every ticket as quickly as possible.
Thank you for your understanding and patience during this time.
1 previous update
Heart Internet - Services, Cluster 52 (web67, 68, 69, 70), and 1 other servi...
Resolved Dec 23 at 04:21pm GMT
Cluster 54 (web189, 190, 191, 192) recovered.
5 previous updates
Cluster 54 (web189, 190, 191, 192) is down
Resolved Dec 20 at 02:55am GMT
Cluster 54 (web189, 190, 191, 192) recovered.
1 previous update
Heart Internet - Shared Mail, Cluster 52 (web67, 68, 69, 70), and 1 other ser...
Resolved Dec 19 at 11:06pm GMT
Heart Internet - Shared Mail recovered.
11 previous updates
Heart Internet - Services and Cluster 54 (web189, 190, 191, 192) are down
Resolved Dec 18 at 07:17pm GMT
Cluster 54 (web189, 190, 191, 192) recovered.
3 previous updates
Heart Internet - Services and Cluster 52 (web67, 68, 69, 70) are down
Resolved Dec 17 at 05:31pm GMT
Cluster 52 (web67, 68, 69, 70) recovered.
3 previous updates
Emergency nameserver maintenance
Resolved Dec 16 at 11:51am GMT
We are currently performing emergency nameserver maintenance. We apologise for any inconvenience this may cause and appreciate your understanding. We will provide an update once the maintenance has been completed. Thank you for your patience.
Heart Internet - Shared Mail and Cluster 54 (web189, 190, 191, 192) are down
Resolved Dec 15 at 01:00pm GMT
Heart Internet - Shared Mail recovered.
5 previous updates
Cluster 54 (web189, 190, 191, 192) is down
Resolved Dec 14 at 02:58pm GMT
Cluster 54 (web189, 190, 191, 192) recovered.
3 previous updates
DNS propagation delays
Resolved Dec 13 at 03:11pm GMT
We're aware of delays with updates to DNS not propagating correctly. Our SRE team are investigating.
Intermittent webmail login failures
Resolved Dec 12 at 04:04pm GMT
We're aware of an issue intermittently impacting logins to our webmail platform. Our SRE team are investigating the cause.
Undeliverable email
Resolved Dec 10 at 02:57pm GMT
We are currently investigating reports of some emails being returned with a failure message related to the SPF record for the domain. We apologise for any inconvenience this may be causing and appreciate your patience while we work to resolve the issue.
Webmail authentication failures
Resolved Dec 09 at 06:06pm GMT
RESOLVED 18:20pm - We will continue to monitor closely for the next 60 minutes.
We're investigating issues logging into webmail, after attempting to login, users are redirected back to the login page.
We have identified the cause and are working on the resolution.