Previous incidents
Cluster 53 (web71, 72, 73, 74) is down
Resolved Mar 18 at 11:34am GMT
Cluster 53 (web71, 72, 73, 74) recovered.
3 previous updates
Cluster 33 (web140, 141, 142) is down
Resolved Mar 12 at 05:14pm GMT
Cluster 33 (web140, 141, 142) recovered.
3 previous updates
Cluster 33 (web140, 141, 142) is down
Resolved Mar 11 at 04:09pm GMT
Cluster 33 (web140, 141, 142) recovered.
1 previous update
Cluster 54 (web189, 190, 191, 192) is down
Resolved Mar 07 at 08:55am GMT
Cluster 54 (web189, 190, 191, 192) recovered.
1 previous update
Cluster 11 (web37, 38, 39, 40, 41) and Cluster 53 (web71, 72, 73, 74) are down
Resolved Mar 04 at 01:48pm GMT
Cluster 53 (web71, 72, 73, 74) recovered.
5 previous updates
Cluster 54 (web189, 190, 191, 192) is down
Resolved Mar 01 at 02:20pm GMT
Cluster 54 (web189, 190, 191, 192) recovered.
1 previous update
WordPress - Bot Protection
Resolved Feb 26 at 09:17am GMT
We are currently investigating an issue preventing users from accessing the WordPress admin login page due to ReCaptcha blocking progress. Our Site Reliability Engineering (SRE) team is treating this as a priority, and we will provide updates as soon as more information is available.
Cluster 54 (web189, 190, 191, 192) is down
Resolved Feb 26 at 04:48am GMT
Cluster 54 (web189, 190, 191, 192) recovered.
1 previous update
Cluster 20 (web224, 225, 226, 227) is down
Resolved Feb 25 at 02:06pm GMT
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...
Resolved Feb 22 at 05:41am GMT
Cluster 20 (web224, 225, 226, 227) recovered.
3 previous updates
Cluster 20 (web224, 225, 226, 227) is down
Resolved Feb 21 at 06:09am GMT
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36), Cluster 11 (web37, 38, 39, 40, 41), and 4...
Resolved Feb 19 at 04:32pm GMT
Cluster 56 (web197, 198, 199, 200) recovered.
58 previous updates
Cluster 11 (web37, 38, 39, 40, 41) is down
Resolved Feb 18 at 11:09pm GMT
Cluster 11 (web37, 38, 39, 40, 41) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) is down
Resolved Feb 13 at 03:05pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...
Resolved Feb 10 at 11:16am GMT
Cluster 20 (web224, 225, 226, 227) recovered.
3 previous updates
Cluster 10 (web32, 33, 34, 35, 36) is down
Resolved Feb 09 at 01:41am GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 41 (web90, 91, 92, 93) are down
Resolved Feb 08 at 12:36pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
7 previous updates
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...
Resolved Feb 07 at 11:00pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
5 previous updates
SMTP Connections
Resolved Feb 07 at 12:00am GMT
We are looking into reports of connectivity issues with mta.extendcp.co.uk for sending email through the SMTP server. We apologise for any inconvenience caused whilst we continue to investigate.
Update - this has now been resolved but we continue to monitor.
Cluster 10 (web32, 33, 34, 35, 36) is down
Resolved Feb 06 at 08:13pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
1 previous update
Cluster 20 (web224, 225, 226, 227) is down
Resolved Feb 05 at 06:12am GMT
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36), Cluster 20 (web224, 225, 226, 227), and 1...
Resolved Feb 04 at 06:17pm GMT
Cluster 20 (web224, 225, 226, 227) recovered.
5 previous updates
Cluster 10 (web32, 33, 34, 35, 36) is down
Resolved Feb 03 at 11:40pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
5 previous updates
Cluster 18 (web175, 176, 177, 178) is down
Resolved Jan 29 at 11:47am GMT
Cluster 18 (web175, 176, 177, 178) recovered.
1 previous update
eXtend control panel load
Resolved Jan 29 at 10:34am GMT
We are aware of some issues with the page load within the eXtend hosting control panel. Our platform team are looking into this as a high priority and we hope to have this resolved ASAP.
Heart Internet - Shared Hosting Servers is down
Resolved Jan 28 at 03:29pm GMT
Heart Internet - Shared Hosting Servers recovered.
1 previous update
Cluster 18 (web175, 176, 177, 178) is down
Resolved Jan 27 at 09:55pm GMT
Cluster 18 (web175, 176, 177, 178) recovered.
11 previous updates
Payment System Upgrades
Resolved Jan 16 at 02:08pm GMT
We're currently upgrading our payment systems, there maybe a short interruption in payments whilst we conduct this work.
If a payment fails, please try again in 30 minutes.
Nameserver Maintenance - ds-10.com, managethisdomain.com, identity-secured.com
Resolved Jan 07 at 10:16am GMT
We are conducting some changes to the above domains nameservers, no impact is expected but we will monitor this closely.
SMTP Connections
Resolved Jan 02 at 04:44pm GMT
Following the update to our new mail platform we are aware of an issue with attempts to connect to port 587 using insecure connections failing. To ensure that you are able to connect please check to make sure you are using the following for the outgoing/SMTP settings:
Outgoing Mail Server: mta.extendcp.co.uk
Outgoing Mail Server Port: 587
Outgoing Mail Server SSL: STARTTLS
Outgoing Authentication Type: Password
For connections when sending TLS 1.2 will be required in order to make a sec...