Previous incidents

We are conducting some changes to the above domains nameservers, no impact is expected but we will monitor this closely.

Following the update to our new mail platform we are aware of an issue with attempts to connect to port 587 using insecure connections failing. To ensure that you are able to connect please check to make sure you are using the following for the outgoing/SMTP settings:

Outgoing Mail Server: mta.extendcp.co.uk
Outgoing Mail Server Port: 587
Outgoing Mail Server SSL: STARTTLS
Outgoing Authentication Type: Password

For connections when sending TLS 1.2 will be required in order to make a sec...

Live Chat Unavailable: System Upgrades in Progress

We are currently conducting upgrades to our systems to serve you better. As a result, Live Chat support is temporarily unavailable.

Ticket support remains available 24/7, and our team is committed to responding to every ticket as quickly as possible.

Thank you for your understanding and patience during this time.

Cluster 54 (web189, 190, 191, 192) recovered.

Cluster 54 (web189, 190, 191, 192) recovered.

Heart Internet - Shared Mail recovered.

Cluster 54 (web189, 190, 191, 192) recovered.

Cluster 52 (web67, 68, 69, 70) recovered.

We are currently performing emergency nameserver maintenance. We apologise for any inconvenience this may cause and appreciate your understanding. We will provide an update once the maintenance has been completed. Thank you for your patience.

Heart Internet - Shared Mail recovered.

Cluster 54 (web189, 190, 191, 192) recovered.

We're aware of delays with updates to DNS not propagating correctly. Our SRE team are investigating.

We're aware of an issue intermittently impacting logins to our webmail platform. Our SRE team are investigating the cause.

We are currently investigating reports of some emails being returned with a failure message related to the SPF record for the domain. We apologise for any inconvenience this may be causing and appreciate your patience while we work to resolve the issue.

RESOLVED 18:20pm - We will continue to monitor closely for the next 60 minutes.

We're investigating issues logging into webmail, after attempting to login, users are redirected back to the login page.

We have identified the cause and are working on the resolution.

As part of our ongoing efforts to bring payment systems fully under our control, we will be migrating direct debit payments to our new provider on 19th November.

No action will be required from our customers, but as part of this transition, we will be temporarily stopping automated renewals on that day and running them manually. This may cause renewals to run slightly later than usual, as we want to ensure full visibility during this process.

We appreciate your understanding and will keep y...