Previous incidents
eXtend control panel unavailable
Resolved Apr 16 at 10:24pm BST
Our team are currently looking into an issue impacting our eXtend control panel servers, this impacts managethisdomain.com, vps-10.com and other related control panel access points.
Hosted services are not impacted.
Error when accessing product control panels
Created Apr 06 at 01:32pm BST
We’re currently investigating an issue affecting control panel logins for some services previously provided by the former owner. Our teams are actively working together to restore access as quickly as possible.
Please note that all hosted websites remain online and fully operational. If you're experiencing any issues with SSL certificates, our support team is available to help—just raise a ticket and we'll assist.
VPS Plesk SSO
Created Mar 28 at 10:59am GMT
We are aware of the issue with the older Plesk VPS and SSO not working and we are working with the previous ownership's network team. We will ensure that you have more time for your migrations if required if this issue has impacted you.
Cluster 20 (web224, 225, 226, 227) is down
Resolved Mar 28 at 05:40am GMT
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Shared cPanel - Server 3 is down
Resolved Mar 24 at 09:07pm GMT
Shared cPanel - Server 3 recovered.
1 previous update
Cluster 27 (web115, 116, 117, 118) and Cluster 38 (web75, 76, 77, 78) are down
Resolved Mar 22 at 08:30am GMT
Cluster 38 (web75, 76, 77, 78) recovered.
3 previous updates
Cluster 60 (web306, 307, 308, 309) is down
Resolved Mar 21 at 04:14pm GMT
Cluster 60 (web306, 307, 308, 309) recovered.
1 previous update
Cluster 53 (web71, 72, 73, 74) is down
Resolved Mar 18 at 11:34am GMT
Cluster 53 (web71, 72, 73, 74) recovered.
3 previous updates
Cluster 33 (web140, 141, 142) is down
Resolved Mar 12 at 05:14pm GMT
Cluster 33 (web140, 141, 142) recovered.
3 previous updates
Cluster 33 (web140, 141, 142) is down
Resolved Mar 11 at 04:09pm GMT
Cluster 33 (web140, 141, 142) recovered.
1 previous update
Cluster 54 (web189, 190, 191, 192) is down
Resolved Mar 07 at 08:55am GMT
Cluster 54 (web189, 190, 191, 192) recovered.
1 previous update
Cluster 11 (web37, 38, 39, 40, 41) and Cluster 53 (web71, 72, 73, 74) are down
Resolved Mar 04 at 01:48pm GMT
Cluster 53 (web71, 72, 73, 74) recovered.
5 previous updates
Cluster 54 (web189, 190, 191, 192) is down
Resolved Mar 01 at 02:20pm GMT
Cluster 54 (web189, 190, 191, 192) recovered.
1 previous update
WordPress - Bot Protection
Resolved Feb 26 at 09:17am GMT
We are currently investigating an issue preventing users from accessing the WordPress admin login page due to ReCaptcha blocking progress. Our Site Reliability Engineering (SRE) team is treating this as a priority, and we will provide updates as soon as more information is available.
Cluster 54 (web189, 190, 191, 192) is down
Resolved Feb 26 at 04:48am GMT
Cluster 54 (web189, 190, 191, 192) recovered.
1 previous update
Cluster 20 (web224, 225, 226, 227) is down
Resolved Feb 25 at 02:06pm GMT
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...
Resolved Feb 22 at 05:41am GMT
Cluster 20 (web224, 225, 226, 227) recovered.
3 previous updates
Cluster 20 (web224, 225, 226, 227) is down
Resolved Feb 21 at 06:09am GMT
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36), Cluster 11 (web37, 38, 39, 40, 41), and 4...
Resolved Feb 19 at 04:32pm GMT
Cluster 56 (web197, 198, 199, 200) recovered.
58 previous updates
Cluster 11 (web37, 38, 39, 40, 41) is down
Resolved Feb 18 at 11:09pm GMT
Cluster 11 (web37, 38, 39, 40, 41) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) is down
Resolved Feb 13 at 03:05pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...
Resolved Feb 10 at 11:16am GMT
Cluster 20 (web224, 225, 226, 227) recovered.
3 previous updates
Cluster 10 (web32, 33, 34, 35, 36) is down
Resolved Feb 09 at 01:41am GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 41 (web90, 91, 92, 93) are down
Resolved Feb 08 at 12:36pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
7 previous updates
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 20 (web224, 225, 226, 227) are...
Resolved Feb 07 at 11:00pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
5 previous updates
SMTP Connections
Resolved Feb 07 at 12:00am GMT
We are looking into reports of connectivity issues with mta.extendcp.co.uk for sending email through the SMTP server. We apologise for any inconvenience caused whilst we continue to investigate.
Update - this has now been resolved but we continue to monitor.
Cluster 10 (web32, 33, 34, 35, 36) is down
Resolved Feb 06 at 08:13pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
1 previous update
Cluster 20 (web224, 225, 226, 227) is down
Resolved Feb 05 at 06:12am GMT
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36), Cluster 20 (web224, 225, 226, 227), and 1...
Resolved Feb 04 at 06:17pm GMT
Cluster 20 (web224, 225, 226, 227) recovered.
5 previous updates
Cluster 10 (web32, 33, 34, 35, 36) is down
Resolved Feb 03 at 11:40pm GMT
Cluster 10 (web32, 33, 34, 35, 36) recovered.
5 previous updates