Identified - On November 30th, some customer email accounts mistakenly received emails meant for others. In rare cases, some customers were able to view unrelated emails and folders. In addition, some emails may have been unintentionally deleted or lost.
Our live chat lines will be closed for today and they are scheduled to re-open as usual on Friday 8th December. If you require assistance from the support team please contact them by raising a ticket in your account.
This incident has been resolved.
Nov 30, 23:25 GMT
Email services have now been restored. Please be advised there may be a lag in receiving email. Should you still be experiencing issues, please raise a ticket (https://www.heartinternet.uk/contact) and our team will assist.
We understand how important email services are and we apologise for any inconvenience caused.
Nov 30, 19:22 GMT
We are currently experiencing issues with our email service. At present, customers are unable to log-in or receive email. Our team is aware of the issue and are actively working to resolve it as quickly as possible.
We understand how important email services are and we apologise for any inconvenience you're experiencing.
Nov 30, 17:33 GMT
We are seeing reports of issues connecting to mail servers and are currently investigating.
Nov 30, 13:33 GMT