Investigating - Due to unprecedented number of contacts, you may experience delays in our responses to your support requests. Our teams are working hard to ensure we respond to every request.
We apologise for any inconvenience caused during this time.
May 6, 13:36 BST
Identified - Users are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as `mail.youdomain.com`. This may be preventing you from connecting our mail servers to send/receive emails.

To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`. Resellers can find this in their Reseller Control Centre reports section:
https://customer.heartinternet.uk/manage/packages-s.cgi

Alternatively, you can add an exception to the SSL Certificate via Keychain.

See below for more infromation:
https://www.heartinternet.uk/support/article/ssl-warning-on-apple-devices-when-connecting-to-mail-server.html
Apr 29, 17:10 BST
Control Panels Operational
DNS Operational
Webservers Operational
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Shared webhosting maintenance May 19, 20:00-22:00 BST
We will be performing some maintenance to apply updates on the shared webhosting platform. During this time websites on the platform will be down for a maximum of around 30 minutes while the maintenance is carried out.
Posted on May 5, 09:04 BST
Managed VPS reboots May 24, 20:00-22:00 BST
In order to apply security updates we will be rebooting all managed vps starting at 20:00 on the 24/05/21.

Managed vps will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.
Posted on May 4, 11:09 BST
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

Unresolved incident: Delays in Ticket Response Times.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Completed - The scheduled maintenance has been completed.
Apr 29, 21:26 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 21:01 BST
Scheduled - We will be performing maintenance during the scheduled time, websites will be unavailable briefly.
Apr 29, 11:30 BST