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.EU Customer Notification
Customers with a .EU domain with us may receive an email from the .eu registry (EUrid) about a transfer to Heart Internet. This email is legitimate and is a consequence of the domains being moved from the previous owners EUrid account to our own. No action is required, your domain remains safe and secure.
Previous incidents
SSD116, KVMHOST10, KVMHOST104, KVMHOST106 & KVMHOST276
Resolved Feb 17 at 02:00am GMT
Tuesday, 17 February | 02:00 AM – 10:00 AM (UK time)
Impact: VPSs on SSD116, KVMHOST10, KVMHOST104, KVMHOST106 & KVMHOST276 will be migrated to new hardware. Each VPS may experience brief downtime during migration.
Benefit: Faster performance, improved stability, and smoother experience
KVMHOST130, KVMHOST205, KVMHOST245, KVMHOST321 & KVMHOST368
Maintenance Feb 17 at 12:30am GMT
Tuesday, 17 February | 12:30 AM – 03:30 AM (UK time)
Impact: All VPS instances on KVMHOST130, KVMHOST205, KVMHOST245, KVMHOST321 & KVMHOST368 will be offline while the host undergoes maintenance to prepare for upcoming hardware upgrades.
Wednesday, 18 February | 02:00 AM – 10:00 AM (UK time)
Impact: VPSs on KVMHOST130, KVMHOST205, KVMHOST245, KVMHOST321 & KVMHOST368 will be migrated to new hardware. Each VPS may experience brief downtime during migration.
Benefit: Faster performance, improve...
SSD390, SSD393 & KVMHOST344
Resolved Feb 13 at 07:00am GMT
Friday, 13 February | 07:00 AM – 08:00 AM (UK time)
Impact: All VPS instances on SSD390 & SSD393 will be offline while the host undergoes maintenance to prepare for upcoming hardware upgrades.
Monday, 16 February | 02:00 AM – 10:00 AM (UK time)
Impact: VPSs on SSD390, SSD393 & KVMHOST344 will be migrated to new hardware. Each VPS may experience brief downtime during migration.
Benefit: Faster performance, improved stability, and smoother experience
Cluster 26 (web110, 111, 112, 113) is down
Resolved Feb 13 at 06:09pm GMT
Cluster 26 (web110, 111, 112, 113) recovered.
1 previous update
Scheduled Maintenance – KVMHOST315, KVMHOST344 & KVMHOST370
Resolved Feb 12 at 02:00am GMT
Thursday, 12 February | 02:00 AM – 04:00 AM (UK time)
Impact: All VPS instances on KVMHOST315, KVMHOST344 & KVMHOST370 will be offline while the host undergoes maintenance to prepare for upcoming hardware upgrades.
Friday, 13 February | 02:00 AM – 10:00 AM (UK time)
Impact: VPSs on KVMHOST315 & KVMHOST370 will be migrated to new hardware. Each VPS may experience brief downtime during the migration.
Benefit: Faster performance, improved stability, and smoother experience
Scheduled Maintenance – KVMHOST281, KVMHOST352 & SSD185
Resolved Feb 11 at 02:00am GMT
Wednesday, 11 February | 02:00 AM – 04:00 AM (UK time)
Impact: All VPS instances on KVMHOST281, KVMHOST352 & SSD185 will be offline while the host undergoes maintenance to prepare for upcoming hardware upgrades.
Thursday, 12 February | 02:00 AM – 10:00 AM (UK time)
Impact: VPSs on KVMHOST281, KVMHOST352 & SSD185 will be migrated to new hardware. Each VPS may experience brief downtime during the migration.
Benefit: Faster performance, improved stability, and smoother experience
Scheduled Maintenance – SSD116, SSD117 & KVMHOST276
Resolved Feb 10 at 06:00am GMT
Tuesday, 10 February | 02:00 AM – 04:00 AM (UK time)
Impact: All VPS instances on SSD116, SSD117 & KVMHOST276 will be offline while the host undergoes maintenance to prepare for upcoming hardware upgrades.
Wednesday, 11 February | 02:00 AM – 10:00 AM (UK time)
Impact: VPSs on SSD116, SSD117 & KVMHOST276 will be migrated to new hardware. Each VPS may experience brief downtime during the migration.
Benefit: Faster performance, improved stability, and smoother experience