Investigating - We are aware of issues on the following web servers: web32, web33, web34, web35. This is currently being investigated.
Sep 27, 2022 - 14:49 BST
Identified - We have important information to share regarding changes to our customer support service.

From 01/08/2022 Heart Internet will no longer offer telephone support. To continue to support our customers in the best possible way, we will be moving our customer support service to Ticket and Live chat. These changes will allow our customer support team to handle customer requests in a more timely and efficient manner.

Jul 18, 2022 - 10:14 BST
Control Panels Operational
DNS Operational
Webservers Degraded Performance
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 7, 2022

No incidents reported today.

Oct 6, 2022
Resolved - This incident has been resolved.
Oct 6, 15:14 BST
Investigating - We are currently seeing some issues processing orders for new products and manual renewals. We are currently investigating this.
Oct 6, 13:16 BST
Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022
Resolved - This incident has been resolved.
Sep 27, 10:09 BST
Identified - A fix has been implemented and we are monitoring the results.
Sep 27, 09:05 BST
Investigating - We're aware of an issue with the slow response on these web servers. We're working on it. Thank you for your patience.
Sep 27, 08:27 BST
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.