Customers with a .EU domain with us may receive an email from the .eu registry (EUrid) about a transfer to Heart Internet. This email is legitimate and is a consequence of the domains being moved from the previous owners EUrid account to our own. No action is required, your domain remains safe and secure.
Email Forwarding
Created Feb 20 at 11:59am GMT
We are currently aware of an issue affecting a small number of emails passing through our forwarding servers. In these cases, emails are not being correctly forwarded to their intended destination and may be delayed or remain undelivered.
Our team has identified the behaviour and is actively working with our forwarding platform partner to investigate the root cause and implement a fix as a priority. At this stage, the issue appears to be limited in scope and is not impacting all forwarding t...
KVMHOST27, KVMHOST75, KVMHOST105, KVMHOST246 & KVMHOST286
Resolved Feb 19 at 12:30am GMT
Thursday, 19 February | 12:30 AM – 03:30 AM (UK time)
Impact: All VPS instances on KVMHOST27, KVMHOST75, KVMHOST105, KVMHOST246 & KVMHOST286 will be offline while the host undergoes maintenance to prepare for upcoming hardware upgrades.
Friday, 20 February | 02:00 AM – 10:00 AM (UK time)
Impact: KVMHOST27, KVMHOST75, KVMHOST105, KVMHOST246 & KVMHOST286 will be migrated to new hardware. Each VPS may experience brief downtime during migration.
Benefit: Faster performance, improved stability, a...
KVMHOST128, KVMHOST131, KVMHOST134, KVMHOST137 & KVMHOST176
Resolved Feb 19 at 02:00am GMT
Thursday, 19 February | 02:00 AM – 10:00 AM (UK time)
Impact: VPSs on KVMHOST128, KVMHOST131, KVMHOST134, KVMHOST137 & KVMHOST176 will be migrated to new hardware. Each VPS may experience brief downtime during migration.
Benefit: Faster performance, improved stability, and smoother experience
KVMHOST130, KVMHOST205, KVMHOST245, KVMHOST321 & KVMHOST368
Resolved Feb 17 at 12:30am GMT
Tuesday, 17 February | 12:30 AM – 03:30 AM (UK time)
Impact: All VPS instances on KVMHOST130, KVMHOST205, KVMHOST245, KVMHOST321 & KVMHOST368 will be offline while the host undergoes maintenance to prepare for upcoming hardware upgrades.
Wednesday, 18 February | 02:00 AM – 10:00 AM (UK time)
Impact: VPSs on KVMHOST130, KVMHOST205, KVMHOST245, KVMHOST321 & KVMHOST368 will be migrated to new hardware. Each VPS may experience brief downtime during migration.
Benefit: Faster performance, improve...
SSD116, KVMHOST10, KVMHOST104, KVMHOST106 & KVMHOST276
Resolved Feb 17 at 02:00am GMT
Tuesday, 17 February | 02:00 AM – 10:00 AM (UK time)
Impact: VPSs on SSD116, KVMHOST10, KVMHOST104, KVMHOST106 & KVMHOST276 will be migrated to new hardware. Each VPS may experience brief downtime during migration.
Benefit: Faster performance, improved stability, and smoother experience
SSD390, SSD393 & KVMHOST344
Resolved Feb 13 at 07:00am GMT
Friday, 13 February | 07:00 AM – 08:00 AM (UK time)
Impact: All VPS instances on SSD390 & SSD393 will be offline while the host undergoes maintenance to prepare for upcoming hardware upgrades.
Monday, 16 February | 02:00 AM – 10:00 AM (UK time)
Impact: VPSs on SSD390, SSD393 & KVMHOST344 will be migrated to new hardware. Each VPS may experience brief downtime during migration.
Benefit: Faster performance, improved stability, and smoother experience