Heart Internet Status

All Systems Operational

Control Panels Operational

DNS Operational

Webservers Operational

Mailservers Operational

Premium Hosting Operational

VPS & Hybrid Servers Operational

Dedicated Servers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Managed VPS - PHP 7.1 removal Apr 6, 10:00 - Apr 11, 10:00 BST

On 06/04/20 we will begin to remove PHP 7.1 from our Managed VPS platform.

Any subscriptions using PHP 7.1 should be updated before this date to avoid downtime.

Please refer to the email sent for specific instructions on how to do this.
Posted on Mar 26, 14:26 GMT

Past Incidents

Apr 2, 2020

No incidents reported today.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

Mail delivery issues

Resolved - 19:08 - This has now been resolved.
Mar 31, 19:06 BST

Monitoring - All connectivity has been resumed and we are monitoring the situation, we apologise for any inconvience caused.
Mar 31, 14:38 BST

Update - We have also been made aware that this is also affecting websites / connectivity to webservers with certain Internet service providers.
Mar 31, 11:02 BST

Investigating - We have been made aware of email connectivity issues with some customers across our mail platform, we are currently investigating links between this and problems with certain Internet service providers.

We apologise for any inconvience caused.
Mar 31, 10:51 BST

Mar 30, 2020

No incidents reported.

Mar 29, 2020

kvmhost234 - abnormal server behaviour

Resolved - 13:10 - This has now been resolved.
Mar 29, 13:07 BST

Investigating - We are currently seeing abnormal behaviour on this specific server, we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Mar 29, 12:37 BST

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

Hybrid Server Connectivity Issues on KVM hybrid83

Resolved - This incident has been resolved.
Mar 24, 21:47 GMT

Investigating - We are currently investigating issues with Hybrid Virtual Server KVM hybrid83.
Mar 24, 10:33 GMT

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

Abnormal performance on web cluster

Resolved - This incident has been resolved.
Mar 20, 09:10 GMT

Monitoring - Websites should now be loading but we expect that they may be slow to load for a while. We will continue investigating and monitoring the situation.
Mar 20, 04:01 GMT

Investigating - We are currently seeing abnormal behaviour on these servers specified, (Web155, 156, 157) we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Mar 19, 21:33 GMT