All services are online

Last updated on Mar 23, 2026 at 06:58pm UTC

Web Application Firewall upgrades being tested

We are currently testing upgrades to our Web Application Firewall (WAF) across our shared hosting clusters. This is a free platform upgrade designed to improve security and protection for hosted websites and combat the AI bot onslaught being seen globally.

During this testing phase, some sites may occasionally experience 403 errors or issues accessing websites or databases.

If you encounter any unexpected access problems, please contact our support team and they will be happy to investigate and advise.

Heart Internet - DNS
Operational
Heart Internet - Services
Operational
Heart Internet - Shared Hosting Servers
Operational
Heart Internet - Shared Mail
Operational
Heart Internet - FTP
Operational
Heart Internet - Windows Services
Operational
Cluster 10 (web32, 33, 34, 35, 36)
Operational
Cluster 11 (web37, 38, 39, 40, 41)
Operational
Cluster 12 (web42, 43, 44, 45, 46)
Operational
Cluster 13 (web47, 48, 49, 50)
Operational
Cluster 14 (web53, 53, 54, 55)
Operational
Cluster 15 (web160, 161, 162, 163)
Operational
Cluster 16 (web165, 166, 167, 168)
Operational
Cluster 17 (web170, 171, 172, 173)
Operational
Cluster 18 (web175, 176, 177, 178)
Operational
Cluster 19 (web180, 181, 182, 183)
Operational
Cluster 20 (web224, 225, 226, 227)
Operational
Cluster 21 (web229, 230, 231, 232, 233)
Operational
Cluster 22 (web234, 235, 236, 237)
Operational
Cluster 23 (web244, 245, 246, 247, 248)
Operational
Cluster 24 (web100, 101, 102, 103)
Operational
Cluster 25 (web105, 106, 107, 108)
Operational
Cluster 26 (web110, 111, 112, 113)
Operational
Cluster 27 (web115, 116, 117, 118)
Operational
Cluster 28 (web120, 121, 122, 123)
Operational
Cluster 29 (web125, 126, 127, 128)
Operational
Cluster 30 (web130, 131, 132, 133)
Operational
Cluster 31 (web135, 136, 137, 138)
Operational
Cluster 33 (web140, 141, 142)
Operational
Cluster 34 (web145, 146, 147, 148)
Operational
Cluster 35 (web150, 151, 152)
Operational
Cluster 36 (web155, 156, 157)
Operational
Cluster 38 (web75, 76, 77, 78)
Operational
Cluster 39 (web80, 81, 82, 83)
Operational
Cluster 40 (web85, 86, 87, 88)
Operational
Cluster 41 (web90, 91, 92, 93)
Operational
Cluster 42 (web95, 96, 97, 98)
Operational
Cluster 43 (web239, 240, 241, 242)
Operational
Cluster 44 (web1, 2, 3, 4)
Operational
Cluster 45 (web6, 7, 8, 9)
Operational
Cluster 46 (web11, 12, 13, 14)
Operational
Cluster 47 (web16, 17, 18, 19)
Operational
Cluster 48 (web21, 22, 23, 24)
Operational
Cluster 49 (web26, 27, 28, 29)
Operational
Cluster 50 (web57, 58, 59, 60)
Operational
Cluster 51 (web62, 63, 64, 65)
Operational
Cluster 52 (web67, 68, 69, 70)
Operational
Cluster 53 (web71, 72, 73, 74)
Operational
Cluster 54 (web189, 190, 191, 192)
Operational
Cluster 55 (web193, 194, 195, 196)
Operational
Cluster 56 (web197, 198, 199, 200)
Operational
Cluster 57 (web249, 250, 251, 252)
Operational
Cluster 58 (web298, 299, 300, 301)
Operational
Cluster 59 (web302, 303, 304, 305)
Operational
Cluster 60 (web306, 307, 308, 309)
Operational
Shared cPanel - Server 1
Operational
Shared cPanel - Server 2
Operational
Shared cPanel - Server 3
Operational
Shared cPanel - Server 4
Operational
Shared cPanel - Server 5
Operational

Previous incidents

Mar 23, 2026

Cluster 23 (web244, 245, 246, 247, 248), Cluster 25 (web105, 106, 107, 108), ...

Downtime

Resolved Mar 23, 2026 at 11:23am UTC

Cluster 51 (web62, 63, 64, 65) recovered.

9 previous updates

Connectivity

Resolved Mar 23, 2026 at 11:08am UTC

We are aware of some connectivity issues across a small number of servers our SRE team are working on this as a top priority, we will update again once further information is available.

Update 11.13 - the issue has now been resolved and services are returning to normal.

Previous updates