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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing maintenance on the MySQL servers for Heart Internet shared hosting in order to apply important security updates. During this time MySQL databases will be inaccessible. We expect the work to take no longer than 2 hours to complete.
Posted on Jun 15, 12:22 BST
We will be performing maintenance on the MySQL servers for Heart Internet shared hosting in order to apply important security updates. During this time MySQL databases will be inaccessible. We expect the work to take no longer than 2 hours to complete.
Posted on Jun 15, 12:23 BST
Past Incidents
Jul 8, 2020

No incidents reported today.

Jul 7, 2020
Resolved - This incident has been resolved.
Jul 7, 20:59 BST
Monitoring - 16:49 - This has now been resolved and the host server is online, and we are continuing to monitor
Jul 7, 16:50 BST
Investigating - We are currently investigating reports of connectivity issues on ssd372. We will provide further updates when we have them.
Jul 7, 15:14 BST
Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020
Completed - The scheduled maintenance has been completed.
Jul 2, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:00 BST
Scheduled - Tonight we will be carrying out an unplanned maintenance that will affect a number of Virtual Private Servers.

The maintenance is scheduled to take place between 22:00 and 00:00 this evening (Thursday 2nd July 2020). During this time, we’ll need to reboot the host systems and the affected servers will be inaccessible for up to 30 minutes.

Once the maintenance window has passed, please check your server to ensure it has fully booted up and all the services running on it have restarted.
Jun 30, 11:45 BST
Resolved - This incident has been resolved.
Jul 2, 02:02 BST
Investigating - The following VPS kvmhosts are currently being rebooted for emergency maintenance -

kvmhost113
kvmhost118
kvmhost123
kvmhost146
kvmhost149
kvmhost151
kvmhost195
kvmhost137
Jul 2, 00:49 BST
Completed - The scheduled maintenance has been completed.
Jul 2, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:00 BST
Scheduled - We will be performing maintenance on the MySQL servers for Heart Internet shared hosting in order to apply important security updates. During this time MySQL databases will be inaccessible. We expect the work to take no longer than 2 hours to complete.
Jun 15, 12:21 BST
Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 BST
Scheduled - Tonight we will be carrying out an unplanned maintenance that will affect a number of Virtual Private Servers.

The maintenance is scheduled to take place between 22:00 and 00:00 this evening (Tuesday 30th June 2020). During this time, we’ll need to reboot the host systems and the affected servers will be inaccessible for up to 30 minutes.

Once the maintenance window has passed, please check your server to ensure it has fully booted up and all the services running on it have restarted.
Jun 30, 11:43 BST
Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 22:00 BST
Scheduled - Tonight we will be carrying out an unplanned maintenance that will affect a number of Virtual Private Servers.

The maintenance is scheduled to take place between 22:00 and 00:00 this evening (Monday 29th June 2020). During this time, we’ll need to reboot the host systems and the affected servers will be inaccessible for up to 30 minutes.

Once the maintenance window has passed, please check your server to ensure it has fully booted up and all the services running on it have restarted.

The following servers will be rebooted:
kvmhost2
kvmhost4
kvmhost6
kvmhost35
kvmhost36
kvmhost38
kvmhost53
kvmhost56
kvmhost57
kvmhost75
kvmhost90
kvmhost92
kvmhost98
kvmhost104
kvmhost106
kvmhost128
kvmhost129
kvmhost130
kvmhost131
kvmhost135
kvmhost164
kvmhost165
kvmhost166
ssd117
ssd186
Jun 29, 18:17 BST
Jun 29, 2020
Jun 28, 2020
Resolved - This incident has been resolved.
Jun 28, 13:56 BST
Identified - We have located an issue with kvmhost279 which requires an urgent restart of the host server, which is currently being actioned.
Jun 28, 13:10 BST
Jun 27, 2020
Resolved - This incident has been resolved.
Jun 27, 17:11 BST
Investigating - We have located an issue with kvmhost99 which requires an urgent restart of the host server, which is currently being actioned.
Jun 27, 16:57 BST
Resolved - This incident has been resolved.
Jun 27, 13:00 BST
Identified - We have located an issue with kvmhost167 which requires an urgent restart of the host server, which is currently being actioned.
Jun 27, 12:47 BST
Jun 26, 2020

No incidents reported.

Jun 25, 2020
Resolved - This incident has been resolved.
Jun 25, 18:13 BST
Investigating - We are currently seeing some connectivity issues on these servers specified, we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Jun 25, 16:44 BST
Jun 24, 2020

No incidents reported.