Delays in Ticket Response Times
Identified - Due to unprecedented number of contacts, you may experience delays in our responses to your support requests. Our teams are working hard to ensure we respond to every request.

We apologise for any inconvenience caused during this time.
Jan 19, 10:19 GMT
Control Panels Operational
DNS Operational
Webservers Operational
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Managed VPS reboots Mar 8, 20:00-22:00 GMT
In order to apply security updates we will be rebooting all managed VPS starting at 20:00 on the 08/03/21.

Managed VPS will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.
Posted on Feb 8, 14:08 GMT
Past Incidents
Mar 7, 2021

No incidents reported today.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021
Hybrid KVMHost maintenance
Completed - The scheduled maintenance has been completed.
Mar 4, 21:10 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 20:00 GMT
Scheduled - We will be performing essential maintenance on the following Hybrid KVMHosts. In rare circumstances virtual machines may be powered down briefly as part of the work.

kvmhost54
kvmhost55
kvmhost60
kvmhost61
kvmhost63
kvmhost64
kvmhost107
kvmhost123
kvmhost124
kvmhost153
kvmhost172
kvmhost211
kvmhost212
kvmhost213
kvmhost214
kvmhost215
kvmhost225
kvmhost226
kvmhost227
kvmhost228
kvmhost229
kvmhost230
kvmhost231
kvmhost232
kvmhost233
kvmhost234
kvmhost236
kvmhost238
kvmhost239
kvmhost253
kvmhost254
kvmhost255
kvmhost256
kvmhost257
kvmhost258
kvmhost259
kvmhost260
kvmhost262
kvmhost263
kvmhost264
kvmhost265
kvmhost273
kvmhost275
Mar 2, 15:00 GMT
Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021
web216
Resolved - This incident has been resolved.
Mar 1, 01:54 GMT
Investigating - We're aware of an issue with Windows shared hosting webserver "web216". We're working on it. Thanks for your patience.
Mar 1, 01:07 GMT
Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021
cPanel and SSL control panel login issues
Resolved - This incident has been resolved.
Feb 22, 21:54 GMT
Monitoring - We are no longer seeing issues with logging in but are continuing to monitor at this stage.
Feb 22, 21:23 GMT
Investigating - We are currently investigating an issue with logging into the control panels for cPanel hosting and SSL certificates.

We apologise for any inconvenience caused.
Feb 22, 18:54 GMT
cPanel and SSL control panel login issues
Resolved - This incident has been resolved.
Feb 22, 12:37 GMT
Monitoring - We are no longer seeing issues with logging in and are monitoring the situation.
Feb 22, 11:54 GMT
Investigating - We are currently seeing some issues logging into the control panels for cPanel hosting and SSL certificates and are investigating.
Feb 22, 09:57 GMT
Feb 21, 2021
kvmhost75 and kvmhost20 maintenance
Completed - The scheduled maintenance has been completed.
Feb 21, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 20:00 GMT
Scheduled - We will be under going some essential maintenance on the VPS hypervisors kvmhost75 and kvmhost20. While this work is carried out you will experience some downtime. All VPS servers on these two hypervisors will be powered down before the work and power back up after the work is completed.

If you have any queries, please don't hesitate to contact the Heart Internet support team
Feb 4, 12:39 GMT
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