Heart Internet Status

All Systems Operational

Control Panels Operational

DNS Operational

Webservers Operational

Mailservers Operational

Premium Hosting Operational

VPS & Hybrid Servers Operational

Dedicated Servers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 22, 2021

Web Forwarding

Resolved - This incident has been resolved.
Apr 22, 11:19 BST

Investigating - We're aware of an issue with some domain names not redirecting correctly using our 'Web Forwarding' system. We're working on it. Thanks for your patience.
Apr 22, 07:47 BST

Apr 21, 2021

No incidents reported.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

web105 web106 web107 web108 maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 09:51 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:00 BST

Scheduled - We will be performing overnight maintenance on this web hosting cluster. Websites will be unavailable for the duration of the work.
Apr 12, 14:34 BST

FTP Connectivity Issues

Resolved - This incident has been resolved.
Apr 17, 08:24 BST

Investigating - We are investigating reports of unstable/failing FTP connections. We apologise for any inconvenience caused at this time.
Apr 17, 08:09 BST

Apr 16, 2021

Apr 15, 2021

kvmhost41 maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 11:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 20:00 BST

Scheduled - We will be powering down this hypervisor during the time specified above to perform essential repair and maintenance to the host. No work is required to be done by customers with VPS servers on this host as guests will be powered down and powered back on before and after the work is carried out.

Any questions regarding the above feel free to reach out to support
Apr 9, 12:51 BST

Apr 14, 2021

Apr 13, 2021

web1, web2, web3, web4, web26, web27, web28, web29 abnormal servers behaviour

Resolved - This incident has been resolved.
Apr 13, 02:15 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 23:56 BST

Identified - The issue has been identified and a fix is being implemented.
Apr 12, 23:54 BST

Investigating - We are currently seeing abnormal behaviour on the servers listed, we are currently investigating the cause and hope to have them operating normally as soon as possible.
Apr 12, 23:09 BST

Apr 12, 2021

Managed VPS Reboots

Completed - The scheduled maintenance has been completed.
Apr 12, 20:42 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 BST

Scheduled - In order to apply security updates we will be rebooting all managed VPS starting at 20:00 on the 12/04/21.

Managed VPS will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.
Mar 23, 12:21 GMT

Apr 11, 2021

web224, web225, web226, web227 abnormal servers behaviour

Resolved - This incident has been resolved.
Apr 11, 19:30 BST

Identified - Update 03:30: This is still ongoing and our team are working to restore service as quickly as possible. We thank you for your patience at this time.
Apr 11, 03:38 BST

Investigating - We are currently seeing abnormal behaviour on these servers specified, we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Apr 11, 00:38 BST

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.