Update - We are continuing to work on a fix for this issue.
Nov 29, 2022 - 12:11 GMT
Nov 29, 2022 - 12:11 GMT
Identified - Progress is being made and payments taken however there may be a small delay with invoices being marked as paid.
Nov 29, 2022 - 12:11 GMT
Nov 29, 2022 - 12:11 GMT
Update - We are continuing to investigate this issue.
Nov 03, 2022 - 11:47 GMT
Nov 03, 2022 - 11:47 GMT
Investigating - We are currently experiencing issues taking Direct Debit payments as we carry out essential work on our payment system.
Please pay attention and ensure your contacts are up to date, as we will email you in case you are affected by this issue. You can also manually renew at any time by accessing your Client Area and via using a credit or debit card.
If you have recently renewed your package via Direct Debit, please check your Client Area to ensure your package has renewed successfully.
Please accept our apologies. We will keep you updated on the situation and if further actions are needed.
Nov 02, 2022 - 16:45 GMT
Please pay attention and ensure your contacts are up to date, as we will email you in case you are affected by this issue. You can also manually renew at any time by accessing your Client Area and via using a credit or debit card.
If you have recently renewed your package via Direct Debit, please check your Client Area to ensure your package has renewed successfully.
Please accept our apologies. We will keep you updated on the situation and if further actions are needed.
Nov 02, 2022 - 16:45 GMT
Identified - We have important information to share regarding changes to our customer support service.
From 01/08/2022 Heart Internet will no longer offer telephone support. To continue to support our customers in the best possible way, we will be moving our customer support service to Ticket and Live chat. These changes will allow our customer support team to handle customer requests in a more timely and efficient manner.
Jul 18, 2022 - 10:14 BST
From 01/08/2022 Heart Internet will no longer offer telephone support. To continue to support our customers in the best possible way, we will be moving our customer support service to Ticket and Live chat. These changes will allow our customer support team to handle customer requests in a more timely and efficient manner.
Jul 18, 2022 - 10:14 BST
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