Some services are degraded
Live Chat Temporarily Unavailable – We're Still Here to Help
As we focus on assisting customers with essential migrations, our live chat service is temporarily unavailable. This allows our support team to dedicate more time to resolving migration-related queries as efficiently as possible.
If you need assistance, please raise a support ticket via your Customer Area, and our team will respond as soon as possible. We appreciate your patience and understanding during this time and remain committed to supporting you through the migration process.
Previous incidents
Error when accessing product control panels
Created Apr 06 at 01:32pm BST
We’re currently investigating an issue affecting control panel logins for some services previously provided by the former owner. Our teams are actively working together to restore access as quickly as possible.
Please note that all hosted websites remain online and fully operational. If you're experiencing any issues with SSL certificates, our support team is available to help—just raise a ticket and we'll assist.
VPS Plesk SSO
Created Mar 28 at 10:59am GMT
We are aware of the issue with the older Plesk VPS and SSO not working and we are working with the previous ownership's network team. We will ensure that you have more time for your migrations if required if this issue has impacted you.