Identified - We have important information to share regarding changes to our customer support service.
From 01/08/2022 Heart Internet will no longer offer telephone support. To continue to support our customers in the best possible way, we will be moving our customer support service to Ticket and Live chat. These changes will allow our customer support team to handle customer requests in a more timely and efficient manner.
Jul 18, 10:14 BST
Resolved -
This incident has been resolved.
Aug 19, 10:35 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 19, 09:12 BST
Identified -
Currently our live chat support is not available at present. We are working on getting this back online as soon as possible and apologise for any inconvenience caused. For support you can open a ticket via your control panel.
Aug 18, 07:59 BST
Completed -
The scheduled maintenance has been completed.
Aug 16, 22:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 20:30 BST
Scheduled -
We will be failing over SQL clusters tonight, we expect MSSQL to be down for approximately 1 hour while it fails over. We shall endeavour to keep downtime to a minimum. This is required to ensure that the systems are fully patched.
Aug 16, 12:31 BST
