Update - We are continuing to work on a fix for this issue.
Nov 29, 2022 - 12:11 GMT
Identified - Progress is being made and payments taken however there may be a small delay with invoices being marked as paid.
Nov 29, 2022 - 12:11 GMT
Update - We are continuing to investigate this issue.
Nov 03, 2022 - 11:47 GMT
Investigating - We are currently experiencing issues taking Direct Debit payments as we carry out essential work on our payment system.

Please pay attention and ensure your contacts are up to date, as we will email you in case you are affected by this issue. You can also manually renew at any time by accessing your Client Area and via using a credit or debit card.

If you have recently renewed your package via Direct Debit, please check your Client Area to ensure your package has renewed successfully.
Please accept our apologies. We will keep you updated on the situation and if further actions are needed.

Nov 02, 2022 - 16:45 GMT
Identified - We have important information to share regarding changes to our customer support service.

From 01/08/2022 Heart Internet will no longer offer telephone support. To continue to support our customers in the best possible way, we will be moving our customer support service to Ticket and Live chat. These changes will allow our customer support team to handle customer requests in a more timely and efficient manner.

Jul 18, 2022 - 10:14 BST
Control Panels Degraded Performance
DNS Operational
Webservers Operational
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 30, 2022

No incidents reported today.

Nov 29, 2022

Unresolved incident: Direct Debit payments.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - This incident has been resolved.
Nov 25, 09:33 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 19:26 GMT
Investigating - We are currently experiencing temporary issues with a few dedicated servers on the platform. Our team's are currently investigating and will provide an update as soon as we have any further information. Apologies for the inconvenience caused.
Nov 24, 11:07 GMT
Nov 24, 2022
Nov 23, 2022
Resolved - This incident has been resolved.
Nov 23, 13:53 GMT
Investigating - We are currently experiencing a higher volume of support tickets and chats, please bear with us as response times may be longer that usual.
Nov 7, 13:15 GMT
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022
Completed - The scheduled maintenance has been completed.
Nov 16, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 20:00 GMT
Scheduled - In order to apply security updates to the hypervisor we will be rebooting all unmanaged vps starting at 20:00.

Unmanaged vps products will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.

Nov 2, 13:01 GMT