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All Systems Operational
Control Panels
Operational
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Operational
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Operational
Mailservers
Operational
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Operational
VPS & Hybrid Servers
Operational
Dedicated Servers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2023
No incidents reported today.
May 27, 2023
No incidents reported.
May 26, 2023
Resolved -
The underlying issue has been resolved by our teams and email functionality has returned to normal levels.
If you are experiencing any issues with email connectivity or deliverability please raise a ticket to our support team.
May 26, 09:53 BST
If you are experiencing any issues with email connectivity or deliverability please raise a ticket to our support team.
May 26, 09:53 BST
Identified -
We've identified the underlying issue on Shared Mail platform, new emails should be delivered immediately. Unfortunately, emails that entered the processing queue today (24th May) may experience a delay in delivery, approximately within the next 6-8 hours of this update.
Heart Internet understands the importance of email to customers and would like to apologise for any inconvenience this may cause.
May 24, 18:50 BST
Heart Internet understands the importance of email to customers and would like to apologise for any inconvenience this may cause.
May 24, 18:50 BST
Investigating -
We are investigating an issue affecting mail activity on our Shared Mail platform. We will provide further updates when possible.
May 24, 14:47 BST
May 24, 14:47 BST
May 25, 2023
No incidents reported.
May 24, 2023
May 23, 2023
Completed -
The scheduled maintenance has been completed.
May 23, 20:41 BST
May 23, 20:41 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 20:00 BST
May 23, 20:00 BST
Scheduled -
In order to apply security updates we will be rebooting all managed vps starting at 20:00.
Managed vps will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.
May 17, 16:18 BST
Managed vps will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.
May 17, 16:18 BST
Resolved -
This incident has been resolved.
May 23, 16:36 BST
May 23, 16:36 BST
Update -
We are continuing to work on a fix for this issue.
Nov 29, 12:11 GMT
Nov 29, 12:11 GMT
Identified -
Progress is being made and payments taken however there may be a small delay with invoices being marked as paid.
Nov 29, 12:11 GMT
Nov 29, 12:11 GMT
Update -
We are continuing to investigate this issue.
Nov 3, 11:47 GMT
Nov 3, 11:47 GMT
Investigating -
We are currently experiencing issues taking Direct Debit payments as we carry out essential work on our payment system.
Please pay attention and ensure your contacts are up to date, as we will email you in case you are affected by this issue. You can also manually renew at any time by accessing your Client Area and via using a credit or debit card.
If you have recently renewed your package via Direct Debit, please check your Client Area to ensure your package has renewed successfully.
Please accept our apologies. We will keep you updated on the situation and if further actions are needed.
Nov 2, 16:45 GMT
Please pay attention and ensure your contacts are up to date, as we will email you in case you are affected by this issue. You can also manually renew at any time by accessing your Client Area and via using a credit or debit card.
If you have recently renewed your package via Direct Debit, please check your Client Area to ensure your package has renewed successfully.
Please accept our apologies. We will keep you updated on the situation and if further actions are needed.
Nov 2, 16:45 GMT
Resolved -
Our Engineering teams have reported that the processing queue and mail platform has returned to normal operation.
If you are experiencing issues with email delivery or connectivity, please raise a support ticket from the Customer Area.
May 23, 10:24 BST
If you are experiencing issues with email delivery or connectivity, please raise a support ticket from the Customer Area.
May 23, 10:24 BST
Monitoring -
We've identified and resolved the underlying issue on Shared Mail platform, new emails should be delivered as normal.
Emails that entered the processing queue this morning should be delivered within the next 6-8 hours of this update (15:10 BST).
May 22, 15:11 BST
Emails that entered the processing queue this morning should be delivered within the next 6-8 hours of this update (15:10 BST).
May 22, 15:11 BST
Investigating -
We're aware of an issue affecting mail activity on the Shared Mail platform. This is being investigated, additional information will be provided when available.
We apologise for any inconvenience caused.
May 22, 10:49 BST
We apologise for any inconvenience caused.
May 22, 10:49 BST
May 22, 2023
Resolved -
This incident has been resolved.
May 22, 22:38 BST
May 22, 22:38 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 22, 22:12 BST
May 22, 22:12 BST
Investigating -
We're aware of a connectivity problem affecting some customer VPS servers. This is currently being investigated and we will provide additional information when it becomes available.
May 22, 21:49 BST
May 22, 21:49 BST
May 21, 2023
No incidents reported.
May 20, 2023
No incidents reported.
May 19, 2023
No incidents reported.
May 18, 2023
No incidents reported.
May 17, 2023
No incidents reported.
May 16, 2023
No incidents reported.
May 15, 2023
No incidents reported.
May 14, 2023
No incidents reported.
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