Some services are degraded

Last updated on Apr 29, 2026 at 10:31am UTC

Web Application Firewall upgrades being tested

We are currently testing upgrades to our Web Application Firewall (WAF) across our shared hosting clusters. This is a free platform upgrade designed to improve security and protection for hosted websites and combat the AI bot onslaught being seen globally.

During this testing phase, some sites may occasionally experience 403 errors or issues accessing websites or databases.

If you encounter any unexpected access problems, please contact our support team and they will be happy to investigate and advise.

Heart Internet - DNS

Operational

Heart Internet - Services

Degraded

Heart Internet - Shared Hosting Servers

Operational

Heart Internet - Shared Mail

Operational

Heart Internet - FTP

Operational

Heart Internet - Windows Services

Operational

Cluster 10 (web32, 33, 34, 35, 36)

Operational

Cluster 11 (web37, 38, 39, 40, 41)

Operational

Cluster 12 (web42, 43, 44, 45, 46)

Operational

Cluster 13 (web47, 48, 49, 50)

Operational

Cluster 14 (web53, 53, 54, 55)

Operational

Cluster 15 (web160, 161, 162, 163)

Operational

Cluster 16 (web165, 166, 167, 168)

Operational

Cluster 17 (web170, 171, 172, 173)

Operational

Cluster 18 (web175, 176, 177, 178)

Operational

Cluster 19 (web180, 181, 182, 183)

Operational

Cluster 20 (web224, 225, 226, 227)

Operational

Cluster 21 (web229, 230, 231, 232, 233)

Operational

Cluster 22 (web234, 235, 236, 237)

Operational

Cluster 23 (web244, 245, 246, 247, 248)

Operational

Cluster 24 (web100, 101, 102, 103)

Operational

Cluster 25 (web105, 106, 107, 108)

Operational

Cluster 26 (web110, 111, 112, 113)

Operational

Cluster 27 (web115, 116, 117, 118)

Operational

Cluster 28 (web120, 121, 122, 123)

Operational

Cluster 29 (web125, 126, 127, 128)

Operational

Cluster 30 (web130, 131, 132, 133)

Operational

Cluster 31 (web135, 136, 137, 138)

Operational

Cluster 33 (web140, 141, 142)

Operational

Cluster 34 (web145, 146, 147, 148)

Operational

Cluster 35 (web150, 151, 152)

Operational

Cluster 36 (web155, 156, 157)

Operational

Cluster 38 (web75, 76, 77, 78)

Operational

Cluster 39 (web80, 81, 82, 83)

Operational

Cluster 40 (web85, 86, 87, 88)

Operational

Cluster 41 (web90, 91, 92, 93)

Operational

Cluster 42 (web95, 96, 97, 98)

Operational

Cluster 43 (web239, 240, 241, 242)

Operational

Cluster 44 (web1, 2, 3, 4)

Operational

Cluster 45 (web6, 7, 8, 9)

Operational

Cluster 46 (web11, 12, 13, 14)

Operational

Cluster 47 (web16, 17, 18, 19)

Operational

Cluster 48 (web21, 22, 23, 24)

Operational

Cluster 49 (web26, 27, 28, 29)

Operational

Cluster 50 (web57, 58, 59, 60)

Operational

Cluster 51 (web62, 63, 64, 65)

Operational

Cluster 52 (web67, 68, 69, 70)

Operational

Cluster 53 (web71, 72, 73, 74)

Operational

Cluster 54 (web189, 190, 191, 192)

Operational

Cluster 55 (web193, 194, 195, 196)

Operational

Cluster 56 (web197, 198, 199, 200)

Operational

Cluster 57 (web249, 250, 251, 252)

Operational

Cluster 58 (web298, 299, 300, 301)

Operational

Cluster 59 (web302, 303, 304, 305)

Operational

Cluster 60 (web306, 307, 308, 309)

Operational

Shared cPanel - Server 1

Operational

Shared cPanel - Server 2

Operational

Shared cPanel - Server 3

Operational

Shared cPanel - Server 4

Operational

Shared cPanel - Server 5

Operational

Previous incidents

Apr 29, 2026

Email Connectivity

Degraded

Resolved Apr 29, 2026 at 8:45am UTC

The issue has now been resolved, we will continue to monitor the situation.

1 previous update

IMPORTANT: Critical Vulnerability in cPanel/WHM.

Degraded

Created Apr 28, 2026 at 7:59pm UTC

WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel.

Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail and Webdisk.

We have taken these steps on our shared hosting and recommend any customers with a cPanel VPS or Dedicated Server also complete these steps urgently.

The impact of this will mean that access to cPanel and WHM is unavailable for any customers during this time.

More information can be found here:

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KVMHOST154, KVMHOST196, KVMHOST198 & KVMHOST226

Maintenance

Resolved Apr 29, 2026 at 9:00am UTC

Maintenance ended

1 previous update

Apr 28, 2026

KVMHOST92, KVMHOST99, KVMHOST108, KVMHOST111 & KVMHOST140

Maintenance

Resolved Apr 28, 2026 at 9:00am UTC

Maintenance ended

1 previous update

Apr 27, 2026

Email Connectivity

Degraded

Resolved Apr 27, 2026 at 12:06pm UTC

Update - The issue has now been resolved, and everything should be back to normal. We wiill continue to monitor things from our side.

The incident was caused by a sudden spike in traffic to the server, which triggered our DDoS protection and traffic filtering systems.

1 previous update

KVMHOST73 , KVMHOST97 & KVMHOST343

Maintenance

Resolved Apr 27, 2026 at 9:00am UTC

Maintenance ended

1 previous update

Apr 24, 2026

Cluster 56 (web197, 198, 199, 200) is down

Downtime

Resolved Apr 23, 2026 at 11:45pm UTC

Cluster 56 (web197, 198, 199, 200) recovered.

1 previous update

Previous updates