Heart Internet Status

All Systems Operational

Control Panels Operational

DNS Operational

Webservers Operational

Mailservers Operational

Premium Hosting Operational

VPS & Hybrid Servers Operational

Dedicated Servers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 24, 2020

No incidents reported today.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Managed VPS Reboots

Completed - The scheduled maintenance has been completed.
Oct 16, 22:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:00 BST

Scheduled - In order to apply essential security updates we will be rebooting all managed VPS.

We expect this maintenance to be completed within a couple of hours and apologise for any inconvenience caused.
Oct 14, 10:32 BST

Dedicated Servers Incident

Resolved - This incident has been resolved.
Oct 16, 13:01 BST

Monitoring - Following the incident last night that affected a number of our dedicated servers, we can confirm that connectivity has been restored, and servers should see connectivity again. If your dedicated server is having issues booting up, please contact our support team.

Initial Incident:
https://www.heartstatus.uk/incidents/26gw5mv3lb03
Oct 15, 09:39 BST

Oct 15, 2020

Private Servers connectivity issues

Resolved - This incident has been resolved.
Oct 15, 08:41 BST

Update - 23:45 - Our teams are continuing to work on the issue and we will update this as soon as we have any further information.
Oct 14, 23:44 BST

Investigating - We are investigating a separate issue with a small number of dedicated servers that haven't come back active again.

These servers are currently offline meaning the site/server are inaccessible, we are currently aware of this and are working on getting this resolved as soon as possible.

We apologise for any inconvenience caused.
Oct 14, 21:19 BST

Monitoring - We are seeing that the issue has been resolved for most customers and most servers are back and online, if your server is not then please open a ticket and we'd be happy to investigate further.
Oct 14, 19:11 BST

Identified - -17:33 Our teams are working on the issue and we will update this as soon as we have any further information.
Oct 14, 17:33 BST

Investigating - We are currently seeing connectivity problems with a small amount of our private servers (Dedicated Servers)

Customers servers may appear offline, websites/emails offline, we are currently aware of this and are working on getting this resolved as soon as possible.

We apologise for any inconvenience caused.
Oct 14, 16:12 BST

Oct 14, 2020

Live Chat Unavailable and Delayed Response Times

Resolved - This incident has been resolved.
Oct 14, 16:13 BST

Identified - Our live chat service is temporarily unavailable, and we're expecting slight delays to ticket responses.

We apologise for any inconvenience caused.
Oct 9, 09:31 BST

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.