Heart Internet Status

All Systems Operational

Control Panels Operational

DNS Operational

Webservers Operational

Mailservers Operational

Premium Hosting Operational

VPS & Hybrid Servers Operational

Dedicated Servers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Hardware Maintanence Jun 1, 21:00 - Jun 2, 03:00 BST

We are completing some hardware maintenance on the following hosts:

kvmhost212
kvmhost21
kvmhost224
kvmhost354

During this work products assigned to these hosts will be unavailable. We plan to carry out these changes with minimal downtime in mind.

We apologise for the inconvenience.
Posted on May 26, 09:56 BST

Scheduled Hardware Maintenance Jun 8, 21:00 - Jun 9, 03:00 BST

We are completing some hardware maintenance on the following hosts:

kvmhost249
kvmhost352
kvmhost149
kvmhost10

During this work products assigned to these hosts will be unavailable. We plan to carry out these changes with minimal downtime in mind.

We apologise for the inconvenience.
Posted on May 26, 09:58 BST

Scheduled Hardware Maintenance Jun 15, 21:00 - Jun 16, 03:00 BST

We are completing some hardware maintenance on the following hosts:

kvmhost368
kvmhost53
kvmhost73

During this work products assigned to these hosts will be unavailable. We plan to carry out these changes with minimal downtime in mind.

We apologise for the inconvenience.
Posted on May 26, 09:59 BST

Past Incidents

May 28, 2022

No incidents reported today.

May 27, 2022

No incidents reported.

May 26, 2022

hybrid65, hybrid67, hybrid68, hybrid73, hybrid75, hybrid79, hybrid82 maintenance

Completed - The scheduled maintenance has been completed.
May 26, 23:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 BST

Scheduled - We are completing some hardware maintenance on these hosts. During this work hybrid VPS products assigned to this host will be unavailable. We expect the work to take now longer than two hours from start. Any questions feel free to reach out to support
May 16, 14:31 BST

May 25, 2022

hybrid106, hybrid107, hybrid109, hybrid114, hybrid117, hybrid119, hybrid64 maintenance

Completed - The scheduled maintenance has been completed.
May 25, 23:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:00 BST

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

Scheduled Hardware Maintenence

Completed - The scheduled maintenance has been completed.
May 20, 03:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:00 BST

Scheduled - We are completing some hardware maintenance on the following hosts:

kvmhost134
kvmhost168
kvmhost180
kvmhost194
kvmhost192
kvmhost20

During this work products assigned to these hosts will be unavailable. We plan to carry out these changes with minimal downtime in mind.

We apologise for the inconvenience.
May 17, 09:37 BST

May 19, 2022

May 18, 2022

No incidents reported.

May 17, 2022

MSSQL Server Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 23:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:00 BST

Scheduled - We will be failing over SQL clusters tonight, we expect MSSQL to be down for approximately 1 hour while it fails over. We shall endeavour to keep downtime to a minimum.
This is required to ensure that the systems are fully patched.
May 17, 15:06 BST

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

Mail40 - Email connectivity issues

Resolved - This issue has now been resolved.
May 14, 13:51 BST

Investigating - We are currently seeing intermittent connectivity issues on this server. We are investigating this further and hope to get this working as soon as possible.
May 14, 12:57 BST