All services are online
Live Chat Temporarily Unavailable – We're Still Here to Help
As we focus on assisting customers with essential migrations, our live chat service is temporarily unavailable. This allows our support team to dedicate more time to resolving migration-related queries as efficiently as possible.
If you need assistance, please raise a support ticket via your Customer Area, and our team will respond as soon as possible. We appreciate your patience and understanding during this time and remain committed to supporting you through the migration process.
Previous incidents
Packet Loss
Resolved Jun 20 at 02:33pm BST
Our monitoring has alerted to us packet loss within our network. We're investigating the cause. Although most services seem to be online, occasional timeouts maybe observed.
Some services are down
Resolved Jun 20 at 01:51pm BST
Heart Internet - FTP went down.
Business Email Platform - June 16th, 04:30 – 07:30 BST
Resolved Jun 16 at 04:30am BST
We will be performing emergency maintenance on our Business Email platform starting at 04:30 BST on Monday, June 16th 2025, lasting up to 3 hours. This will affect incoming mail for Business Email users only and the Open-Xchange webmail interface.
The service will be at risk throughout the 3-hour window.
Incoming emails may be delayed or temporarily undeliverable during the downtime.
Outgoing emails will continue to function as normal.
You may see errors in email clients while the service is ...