Investigating - Due to unprecedented number of contacts, you may experience delays in our responses to your support requests. Our teams are working hard to ensure we respond to every request.
We apologise for any inconvenience caused during this time.
May 6, 13:36 BST
We apologise for any inconvenience caused during this time.
May 6, 13:36 BST
Identified - Users are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as `mail.youdomain.com`. This may be preventing you from connecting our mail servers to send/receive emails.
To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`. Resellers can find this in their Reseller Control Centre reports section:
https://customer.heartinternet.uk/manage/packages-s.cgi
Alternatively, you can add an exception to the SSL Certificate via Keychain.
See below for more infromation:
https://www.heartinternet.uk/support/article/ssl-warning-on-apple-devices-when-connecting-to-mail-server.html
Apr 29, 17:10 BST
To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`. Resellers can find this in their Reseller Control Centre reports section:
https://customer.heartinternet.uk/manage/packages-s.cgi
Alternatively, you can add an exception to the SSL Certificate via Keychain.
See below for more infromation:
https://www.heartinternet.uk/support/article/ssl-warning-on-apple-devices-when-connecting-to-mail-server.html
Apr 29, 17:10 BST
Control Panels
Operational
DNS
Operational
Webservers
Operational
Mailservers
Operational
Premium Hosting
Operational
VPS & Hybrid Servers
Operational
Dedicated Servers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Shared webhosting maintenance
May 19, 20:00-22:00 BST
We will be performing some maintenance to apply updates on the shared webhosting platform. During this time websites on the platform will be down for a maximum of around 30 minutes while the maintenance is carried out.
Posted on May 5, 09:04 BST
Posted on May 5, 09:04 BST
Managed VPS reboots
May 24, 20:00-22:00 BST
In order to apply security updates we will be rebooting all managed vps starting at 20:00 on the 24/05/21.
Managed vps will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.
Posted on May 4, 11:09 BST
Managed vps will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.
Posted on May 4, 11:09 BST