Identified - On November 30th, some customer email accounts mistakenly received emails meant for others. In rare cases, some customers were able to view unrelated emails and folders. In addition, some emails may have been unintentionally deleted or lost.

We have corrected the technical issue that caused this situation. If, however, you can access your mailbox using our webmail service, but your IMAP mail client isn't connecting correctly to your mailbox, you will need to re-add, you can follow these instructions: https://www.heartinternet.uk/support/article/how-do-i-set-up-a-mailbox-using-imap-on-my-device-or-mail-client.html

We apologise for any inconvenience this may have caused.

Dec 01, 2023 - 17:55 GMT
Control Panels Operational
DNS Operational
Webservers Operational
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Managed VPS Reboots Dec 12, 2023 20:00-22:00 GMT
In order to apply security updates we will be rebooting all managed vps starting at 20:00.

Managed vps will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.

Posted on Dec 06, 2023 - 12:29 GMT
Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023
Completed - The scheduled maintenance has been completed.
Dec 8, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 09:30 GMT
Update - You can contact our Support team via Ticketing here: https://www.heartinternet.uk/contact
Dec 7, 09:20 GMT
Scheduled - Our live chat lines will be closed for today and they are scheduled to re-open as usual on Friday 8th December. If you require assistance from the support team please contact them by raising a ticket in your account.

Thank you.

Dec 7, 09:20 GMT
Dec 7, 2023
Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Resolved - This incident has been resolved.
Dec 1, 16:39 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 13:51 GMT
Investigating - We are currently investigating this issue.
Dec 1, 13:11 GMT
Nov 30, 2023
Resolved - This incident has been resolved.
Nov 30, 23:25 GMT
Monitoring - Email services have now been restored. Please be advised there may be a lag in receiving email. Should you still be experiencing issues, please raise a ticket (https://www.heartinternet.uk/contact) and our team will assist.

We understand how important email services are and we apologise for any inconvenience caused.

Nov 30, 19:22 GMT
Update - We are currently experiencing issues with our email service. At present, customers are unable to log-in or receive email. Our team is aware of the issue and are actively working to resolve it as quickly as possible.

We understand how important email services are and we apologise for any inconvenience you're experiencing.

Nov 30, 17:33 GMT
Investigating - We are seeing reports of issues connecting to mail servers and are currently investigating.
Nov 30, 13:33 GMT
Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.