Heart Internet Status

Jul 3, 2020

No incidents reported today.

Jul 2, 2020

Completed - The scheduled maintenance has been completed.
Jul 2, 23:01 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:00 BST

Scheduled - Tonight we will be carrying out an unplanned maintenance that will affect a number of Virtual Private Servers.

The maintenance is scheduled to take place between 22:00 and 00:00 this evening (Thursday 2nd July 2020). During this time, we’ll need to reboot the host systems and the affected servers will be inaccessible for up to 30 minutes.

Once the maintenance window has passed, please check your server to ensure it has fully booted up and all the services running on it have restarted.
Jun 30, 11:45 BST

VPS - kvmhost reboots

Resolved - This incident has been resolved.
Jul 2, 02:02 BST

Investigating - The following VPS kvmhosts are currently being rebooted for emergency maintenance -

kvmhost113
kvmhost118
kvmhost123
kvmhost146
kvmhost149
kvmhost151
kvmhost195
kvmhost137
Jul 2, 00:49 BST

Shared hosting MySQL server maintenance

Completed - The scheduled maintenance has been completed.
Jul 2, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:00 BST

Scheduled - We will be performing maintenance on the MySQL servers for Heart Internet shared hosting in order to apply important security updates. During this time MySQL databases will be inaccessible. We expect the work to take no longer than 2 hours to complete.
Jun 15, 12:21 BST

Jul 1, 2020

VPS Host Maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 BST

Scheduled - Tonight we will be carrying out an unplanned maintenance that will affect a number of Virtual Private Servers.

The maintenance is scheduled to take place between 22:00 and 00:00 this evening (Tuesday 30th June 2020). During this time, we’ll need to reboot the host systems and the affected servers will be inaccessible for up to 30 minutes.

Once the maintenance window has passed, please check your server to ensure it has fully booted up and all the services running on it have restarted.
Jun 30, 11:43 BST

Jun 30, 2020

VPS Host Maintenance

Completed - The scheduled maintenance has been completed.
Jun 30, 00:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 22:00 BST

Scheduled - Tonight we will be carrying out an unplanned maintenance that will affect a number of Virtual Private Servers.

The maintenance is scheduled to take place between 22:00 and 00:00 this evening (Monday 29th June 2020). During this time, we’ll need to reboot the host systems and the affected servers will be inaccessible for up to 30 minutes.

Once the maintenance window has passed, please check your server to ensure it has fully booted up and all the services running on it have restarted.

The following servers will be rebooted:
kvmhost2
kvmhost4
kvmhost6
kvmhost35
kvmhost36
kvmhost38
kvmhost53
kvmhost56
kvmhost57
kvmhost75
kvmhost90
kvmhost92
kvmhost98
kvmhost104
kvmhost106
kvmhost128
kvmhost129
kvmhost130
kvmhost131
kvmhost135
kvmhost164
kvmhost165
kvmhost166
ssd117
ssd186
Jun 29, 18:17 BST

Jun 29, 2020

Jun 28, 2020

kvmhost279 - host server being rebooted

Resolved - This incident has been resolved.
Jun 28, 13:56 BST

Identified - We have located an issue with kvmhost279 which requires an urgent restart of the host server, which is currently being actioned.
Jun 28, 13:10 BST

Jun 27, 2020

kvmhost99 - host server being rebooted

Resolved - This incident has been resolved.
Jun 27, 17:11 BST

Investigating - We have located an issue with kvmhost99 which requires an urgent restart of the host server, which is currently being actioned.
Jun 27, 16:57 BST

kvmhost167 - host server being rebooted

Resolved - This incident has been resolved.
Jun 27, 13:00 BST

Identified - We have located an issue with kvmhost167 which requires an urgent restart of the host server, which is currently being actioned.
Jun 27, 12:47 BST

Jun 26, 2020

No incidents reported.

Jun 25, 2020

web155, web156, web157 connectivity issues

Resolved - This incident has been resolved.
Jun 25, 18:13 BST

Investigating - We are currently seeing some connectivity issues on these servers specified, we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Jun 25, 16:44 BST

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

Windows Shared Hosting Maintenance

Completed - The scheduled maintenance has been completed.
Jun 22, 21:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 BST

Scheduled - At 20:00 we will be performing maintenance on the Shared Windows environment. During this maintenance, servers will be rebooted. We expect the work to take no longer than 1 hour to complete.
Jun 22, 09:54 BST

Jun 21, 2020

KVMhost SSD372 abnormal server behaviour

Resolved - This incident has been resolved.
Jun 21, 06:49 BST

Identified - We are currently seeing abnormal behaviour on VPSs on the SSD kvmhost above, as a precaution we are powering all VPSs down on this host until further notice

We are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Jun 21, 04:09 BST

Jun 20, 2020

No incidents reported.

Jun 19, 2020

Managed VPS reboots

Completed - The scheduled maintenance has been completed.
Jun 19, 22:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:00 BST

Scheduled - In order to apply essential security updates we will be rebooting all managed vps starting at 20:00.
We apologise for any inconvenience this causes and will do our best to minimise the impact of this maintenance work.
Jun 16, 11:13 BST