KVMHOST92, KVMHOST99, KVMHOST108, KVMHOST111 & KVMHOST140
Apr 28, 2026 at 2:00am UTC

Some services are degraded

Last updated on Apr 27, 2026 at 11:05am UTC

Web Application Firewall upgrades being tested

We are currently testing upgrades to our Web Application Firewall (WAF) across our shared hosting clusters. This is a free platform upgrade designed to improve security and protection for hosted websites and combat the AI bot onslaught being seen globally.

During this testing phase, some sites may occasionally experience 403 errors or issues accessing websites or databases.

If you encounter any unexpected access problems, please contact our support team and they will be happy to investigate and advise.

Heart Internet - DNS
Operational
Heart Internet - Services
Operational
Heart Internet - Shared Hosting Servers
Operational
Heart Internet - Shared Mail
Degraded
Heart Internet - FTP
Operational
Heart Internet - Windows Services
Operational
Cluster 10 (web32, 33, 34, 35, 36)
Operational
Cluster 11 (web37, 38, 39, 40, 41)
Operational
Cluster 12 (web42, 43, 44, 45, 46)
Operational
Cluster 13 (web47, 48, 49, 50)
Operational
Cluster 14 (web53, 53, 54, 55)
Operational
Cluster 15 (web160, 161, 162, 163)
Operational
Cluster 16 (web165, 166, 167, 168)
Operational
Cluster 17 (web170, 171, 172, 173)
Operational
Cluster 18 (web175, 176, 177, 178)
Operational
Cluster 19 (web180, 181, 182, 183)
Operational
Cluster 20 (web224, 225, 226, 227)
Operational
Cluster 21 (web229, 230, 231, 232, 233)
Operational
Cluster 22 (web234, 235, 236, 237)
Operational
Cluster 23 (web244, 245, 246, 247, 248)
Operational
Cluster 24 (web100, 101, 102, 103)
Operational
Cluster 25 (web105, 106, 107, 108)
Operational
Cluster 26 (web110, 111, 112, 113)
Operational
Cluster 27 (web115, 116, 117, 118)
Operational
Cluster 28 (web120, 121, 122, 123)
Operational
Cluster 29 (web125, 126, 127, 128)
Operational
Cluster 30 (web130, 131, 132, 133)
Operational
Cluster 31 (web135, 136, 137, 138)
Operational
Cluster 33 (web140, 141, 142)
Operational
Cluster 34 (web145, 146, 147, 148)
Operational
Cluster 35 (web150, 151, 152)
Operational
Cluster 36 (web155, 156, 157)
Operational
Cluster 38 (web75, 76, 77, 78)
Operational
Cluster 39 (web80, 81, 82, 83)
Operational
Cluster 40 (web85, 86, 87, 88)
Operational
Cluster 41 (web90, 91, 92, 93)
Operational
Cluster 42 (web95, 96, 97, 98)
Operational
Cluster 43 (web239, 240, 241, 242)
Operational
Cluster 44 (web1, 2, 3, 4)
Operational
Cluster 45 (web6, 7, 8, 9)
Operational
Cluster 46 (web11, 12, 13, 14)
Operational
Cluster 47 (web16, 17, 18, 19)
Operational
Cluster 48 (web21, 22, 23, 24)
Operational
Cluster 49 (web26, 27, 28, 29)
Operational
Cluster 50 (web57, 58, 59, 60)
Operational
Cluster 51 (web62, 63, 64, 65)
Operational
Cluster 52 (web67, 68, 69, 70)
Operational
Cluster 53 (web71, 72, 73, 74)
Operational
Cluster 54 (web189, 190, 191, 192)
Operational
Cluster 55 (web193, 194, 195, 196)
Operational
Cluster 56 (web197, 198, 199, 200)
Operational
Cluster 57 (web249, 250, 251, 252)
Operational
Cluster 58 (web298, 299, 300, 301)
Operational
Cluster 59 (web302, 303, 304, 305)
Operational
Cluster 60 (web306, 307, 308, 309)
Operational
Shared cPanel - Server 1
Operational
Shared cPanel - Server 2
Operational
Shared cPanel - Server 3
Operational
Shared cPanel - Server 4
Operational
Shared cPanel - Server 5
Operational

Previous incidents

Apr 27, 2026

Email Connectivity

Degraded

Created Apr 27, 2026 at 10:31am UTC

We are aware of some intermittent connecticity to imap.extendcp.co.uk. Our platform team are working on this as a priority.

KVMHOST73 , KVMHOST97 & KVMHOST343

Maintenance

Resolved Apr 27, 2026 at 9:00am UTC

Maintenance ended

1 previous update
Apr 24, 2026

Cluster 56 (web197, 198, 199, 200) is down

Downtime

Resolved Apr 23, 2026 at 11:45pm UTC

Cluster 56 (web197, 198, 199, 200) recovered.

1 previous update
Apr 22, 2026

Shared cPanel - Server 3 is down

Downtime

Resolved Apr 22, 2026 at 12:35pm UTC

Shared cPanel - Server 3 recovered.

1 previous update
Previous updates