Previous incidents
Cluster 40 (web85, 86, 87, 88) is down
Resolved Jan 01 at 04:31am GMT
Cluster 40 (web85, 86, 87, 88) recovered.
1 previous update
Cluster 55 (web193, 194, 195, 196) is down
Resolved Dec 30 at 08:54pm GMT
Cluster 55 (web193, 194, 195, 196) recovered.
1 previous update
Cluster 55 (web193, 194, 195, 196) is down
Resolved Dec 22 at 04:45am GMT
Cluster 55 (web193, 194, 195, 196) recovered.
1 previous update
Cluster 34 (web145, 146, 147, 148) is down
Resolved Dec 21 at 03:51pm GMT
Cluster 34 (web145, 146, 147, 148) recovered.
1 previous update
Cluster 34 (web145, 146, 147, 148) and Cluster 59 (web302, 303, 304, 305) are...
Resolved Dec 20 at 04:11pm GMT
Cluster 34 (web145, 146, 147, 148) recovered.
3 previous updates
Cluster 49 (web26, 27, 28, 29) and Shared cPanel - Server 3 are down
Resolved Dec 19 at 08:50pm GMT
Shared cPanel - Server 3 recovered.
3 previous updates
Cluster 55 (web193, 194, 195, 196) is down
Resolved Dec 18 at 04:04am GMT
Cluster 55 (web193, 194, 195, 196) recovered.
1 previous update
SMTP sending
Resolved Dec 09 at 12:18pm GMT
We are currently experiencing issues with outgoing email. Our team is actively investigating and working on a solution. As a precaution, we have temporarily disabled the sending of emails to prevent further disruption.
Any emails you attempt to send during this period will be queued and delivered once the issue has been resolved.
Thank you for your understanding and patience while we work to restore normal service.
We will keep you updated.
UPDATE - Around 15 minutes after identifying the...
Cluster 33 (web140, 141, 142) is down
Resolved Dec 09 at 09:47am GMT
Cluster 33 (web140, 141, 142) recovered.
1 previous update
Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...
Resolved Dec 04 at 05:34am GMT
Cluster 47 (web16, 17, 18, 19) and Cluster 48 (web21, 22, 23, 24) recovered.
6 previous updates
Email Connectivity
Resolved Dec 02 at 10:44am GMT
We are aware of an intermittent issue with email connectivity, our platform team are working on this as a top priority. Further updates will be provided.
***Update - this issue has now been resolved
Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...
Resolved Dec 01 at 02:40am GMT
Cluster 48 (web21, 22, 23, 24) recovered.
16 previous updates
Cluster 56 (web197, 198, 199, 200) and Cluster 57 (web249, 250, 251, 252) are...
Resolved Nov 26 at 02:28pm GMT
Cluster 56 (web197, 198, 199, 200) recovered.
3 previous updates
Cluster 53 (web71, 72, 73, 74), Cluster 56 (web197, 198, 199, 200), and 1 oth...
Resolved Nov 25 at 09:27pm GMT
Cluster 56 (web197, 198, 199, 200) recovered.
17 previous updates
Cluster 27 (web115, 116, 117, 118), Cluster 53 (web71, 72, 73, 74), and 1 oth...
Resolved Nov 24 at 11:57pm GMT
Cluster 27 (web115, 116, 117, 118) recovered.
11 previous updates
Cloudflare Outage
Resolved Nov 18 at 01:29pm GMT
Cloudflare are currently experiencing issues, this is impacting some of our portals and customer control panels. This issue is unfortunately outside of our control, and we are in touch with Cloudflare to understand resolution timelines.
Cluster 56 (web197, 198, 199, 200) is down
Resolved Nov 17 at 11:15pm GMT
Cluster 56 (web197, 198, 199, 200) recovered.
3 previous updates
Internal Platform Routing Issue
Resolved Nov 08 at 10:00am GMT
We’re currently investigating an issue affecting our internal OpenStack platform, which hosts several critical components of our Email service, including Inbound, Outbound, and Mail Forwarding. Our team is actively working to identify the cause, and we’ll provide an update as soon as more information is available.
Update: Issue has been identified and resolved. Our team are monitoring and conducting tests to ensure all services are working as expected.