Previous incidents

November 2025
No incidents reported
October 2025
Oct 22, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 25 (web105, 106, 107, 108) are...

Downtime

Resolved Oct 22 at 11:26am BST

Cluster 25 (web105, 106, 107, 108) recovered.

3 previous updates
Oct 21, 2025
1 incident

Cluster 25 (web105, 106, 107, 108) is down

Downtime

Resolved Oct 21 at 10:38am BST

Cluster 25 (web105, 106, 107, 108) recovered.

3 previous updates
Oct 14, 2025
1 incident

Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...

Downtime

Resolved Oct 14 at 04:02am BST

Cluster 47 (web16, 17, 18, 19) recovered.

7 previous updates
Oct 13, 2025
1 incident

Cluster 35 (web150, 151, 152), Cluster 47 (web16, 17, 18, 19), and 2 other se...

Downtime

Resolved Oct 14 at 12:56am BST

Cluster 49 (web26, 27, 28, 29) recovered.

16 previous updates
Oct 11, 2025
1 incident

Cluster 27 (web115, 116, 117, 118), Cluster 47 (web16, 17, 18, 19), and 2 oth...

Downtime

Resolved Oct 12 at 09:47pm BST

Cluster 27 (web115, 116, 117, 118) recovered.

14 previous updates
Oct 10, 2025
1 incident

Cluster 47 (web16, 17, 18, 19) is down

Downtime

Resolved Oct 10 at 04:03am BST

Cluster 47 (web16, 17, 18, 19) recovered.

1 previous update
Oct 08, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 27 (web115, 116, 117, 118) are...

Downtime

Resolved Oct 08 at 05:33pm BST

Cluster 27 (web115, 116, 117, 118) recovered.

3 previous updates
Oct 05, 2025
1 incident

Heart Internet - DNS is down

Downtime

Resolved Oct 06 at 07:15am BST

Heart Internet - DNS recovered.

1 previous update
Oct 04, 2025
1 incident

Cluster 51 (web62, 63, 64, 65) is down

Downtime

Resolved Oct 04 at 05:34am BST

Cluster 51 (web62, 63, 64, 65) recovered.

1 previous update
Oct 01, 2025
1 incident

Cluster 27 (web115, 116, 117, 118) is down

Downtime

Resolved Oct 01 at 10:21pm BST

Cluster 27 (web115, 116, 117, 118) recovered.

3 previous updates
September 2025
Sep 30, 2025
1 incident

Cluster 27 (web115, 116, 117, 118) and Cluster 54 (web189, 190, 191, 192) are...

Downtime

Resolved Sep 30 at 08:44pm BST

Cluster 27 (web115, 116, 117, 118) recovered.

3 previous updates
Sep 21, 2025
1 incident

Cluster 11 (web37, 38, 39, 40, 41) is down

Downtime

Resolved Sep 22 at 12:58am BST

Cluster 11 (web37, 38, 39, 40, 41) recovered.

3 previous updates
Sep 20, 2025
1 incident

Cluster 11 (web37, 38, 39, 40, 41) is down

Downtime

Resolved Sep 20 at 11:07pm BST

Cluster 11 (web37, 38, 39, 40, 41) recovered.

5 previous updates
Sep 15, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Sep 15 at 10:20am BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update
Sep 14, 2025
1 incident

Cluster 11 (web37, 38, 39, 40, 41) and Cluster 20 (web224, 225, 226, 227) are...

Downtime

Resolved Sep 15 at 12:05am BST

Cluster 20 (web224, 225, 226, 227) recovered.

3 previous updates
Sep 13, 2025
1 incident

Cluster 26 (web110, 111, 112, 113) and Cluster 54 (web189, 190, 191, 192) are...

Downtime

Resolved Sep 13 at 11:07am BST

Cluster 26 (web110, 111, 112, 113) recovered.

5 previous updates
Sep 12, 2025
2 incidents

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Sep 12 at 10:11am BST

Cluster 20 (web224, 225, 226, 227) recovered.

5 previous updates

Outgoing Mail

Resolved Sep 12 at 09:14am BST

We are currently investigating an issue with outgoing mail through our shared mail platform, an update will be provided ASAP.

EDIT - This issue has now been resolved.
Sep 10, 2025
1 incident

Cluster 44 (web1, 2, 3, 4) is down

Downtime

Resolved Sep 10 at 07:34am BST

Cluster 44 (web1, 2, 3, 4) recovered.

3 previous updates
Sep 09, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) and Cluster 54 (web189, 190, 191, 192) are...

Downtime

Resolved Sep 09 at 09:27am BST

Cluster 54 (web189, 190, 191, 192) recovered.

3 previous updates
Sep 08, 2025
1 incident

Cluster 26 (web110, 111, 112, 113) is down

Downtime

Resolved Sep 08 at 11:52pm BST

Cluster 26 (web110, 111, 112, 113) recovered.

1 previous update
Sep 07, 2025
1 incident

Cluster 44 (web1, 2, 3, 4) is down

Downtime

Resolved Sep 07 at 03:59pm BST

Cluster 44 (web1, 2, 3, 4) recovered.

7 previous updates
Sep 05, 2025
1 incident

Cluster 26 (web110, 111, 112, 113) is down

Downtime

Resolved Sep 05 at 07:33am BST

Cluster 26 (web110, 111, 112, 113) recovered.

1 previous update
Sep 04, 2025
1 incident

Cluster 54 (web189, 190, 191, 192) and Shared cPanel - Server 2 are down

Downtime

Resolved Sep 05 at 12:10am BST

Shared cPanel - Server 2 recovered.

13 previous updates
Sep 03, 2025
1 incident

Cluster 27 (web115, 116, 117, 118) is down

Downtime

Resolved Sep 03 at 08:20pm BST

Cluster 27 (web115, 116, 117, 118) recovered.

1 previous update
Sep 02, 2025
1 incident

Cluster 11 (web37, 38, 39, 40, 41), Cluster 26 (web110, 111, 112, 113), and 3...

Downtime

Resolved Sep 02 at 10:23pm BST

Cluster 11 (web37, 38, 39, 40, 41) recovered.

10 previous updates
Sep 01, 2025
1 incident

Cluster 53 (web71, 72, 73, 74) and Cluster 54 (web189, 190, 191, 192) are down

Downtime

Resolved Sep 02 at 12:01am BST

Cluster 54 (web189, 190, 191, 192) recovered.

5 previous updates