Previous incidents
Email Forwarding
Resolved Feb 20, 2026 at 11:59am UTC
We are currently aware of an issue affecting a small number of emails passing through our forwarding servers. In these cases, emails are not being correctly forwarded to their intended destination and may be delayed or remain undelivered.
Our team has identified the behaviour and is actively working with our forwarding platform partner to investigate the root cause and implement a fix as a priority. At this stage, the issue appears to be limited in scope and is not impacting all forwarding t...
Cluster 26 (web110, 111, 112, 113) is down
Resolved Feb 13, 2026 at 06:09pm UTC
Cluster 26 (web110, 111, 112, 113) recovered.
1 previous update
Cluster 26 (web110, 111, 112, 113) is down
Resolved Feb 07, 2026 at 07:29pm UTC
Cluster 26 (web110, 111, 112, 113) recovered.
1 previous update
Cluster 26 (web110, 111, 112, 113) is down
Resolved Feb 04, 2026 at 11:04pm UTC
Cluster 26 (web110, 111, 112, 113) recovered.
1 previous update
Cluster 31 (web135, 136, 137, 138) is down
Resolved Feb 01, 2026 at 01:55am UTC
Cluster 31 (web135, 136, 137, 138) recovered.
1 previous update
Heart Internet - FTP is down
Resolved Jan 21, 2026 at 09:58am UTC
Heart Internet - FTP recovered.
1 previous update
Cluster 36 (web155, 156, 157) is down
Resolved Jan 14, 2026 at 04:31am UTC
Cluster 36 (web155, 156, 157) recovered.
1 previous update
Cluster 26 (web110, 111, 112, 113) is down
Resolved Jan 13, 2026 at 09:19pm UTC
Cluster 26 (web110, 111, 112, 113) recovered.
3 previous updates
Cluster 17 (web170, 171, 172, 173) is down
Resolved Jan 07, 2026 at 07:56pm UTC
Cluster 17 (web170, 171, 172, 173) recovered.
1 previous update
Cluster 40 (web85, 86, 87, 88) and Cluster 55 (web193, 194, 195, 196) are down
Resolved Jan 03, 2026 at 10:24am UTC
Cluster 55 (web193, 194, 195, 196) recovered.
5 previous updates
Cluster 40 (web85, 86, 87, 88) is down
Resolved Jan 01, 2026 at 04:31am UTC
Cluster 40 (web85, 86, 87, 88) recovered.
1 previous update
Cluster 55 (web193, 194, 195, 196) is down
Resolved Dec 30, 2025 at 08:54pm UTC
Cluster 55 (web193, 194, 195, 196) recovered.
1 previous update
Cluster 55 (web193, 194, 195, 196) is down
Resolved Dec 22, 2025 at 04:45am UTC
Cluster 55 (web193, 194, 195, 196) recovered.
1 previous update
Cluster 34 (web145, 146, 147, 148) is down
Resolved Dec 21, 2025 at 03:51pm UTC
Cluster 34 (web145, 146, 147, 148) recovered.
1 previous update
Cluster 34 (web145, 146, 147, 148) and Cluster 59 (web302, 303, 304, 305) are...
Resolved Dec 20, 2025 at 04:11pm UTC
Cluster 34 (web145, 146, 147, 148) recovered.
3 previous updates
Cluster 49 (web26, 27, 28, 29) and Shared cPanel - Server 3 are down
Resolved Dec 19, 2025 at 08:50pm UTC
Shared cPanel - Server 3 recovered.
3 previous updates
Cluster 55 (web193, 194, 195, 196) is down
Resolved Dec 18, 2025 at 04:04am UTC
Cluster 55 (web193, 194, 195, 196) recovered.
1 previous update
SMTP sending
Resolved Dec 09, 2025 at 12:18pm UTC
We are currently experiencing issues with outgoing email. Our team is actively investigating and working on a solution. As a precaution, we have temporarily disabled the sending of emails to prevent further disruption.
Any emails you attempt to send during this period will be queued and delivered once the issue has been resolved.
Thank you for your understanding and patience while we work to restore normal service.
We will keep you updated.
UPDATE - Around 15 minutes after identifying the...
Cluster 33 (web140, 141, 142) is down
Resolved Dec 09, 2025 at 09:47am UTC
Cluster 33 (web140, 141, 142) recovered.
1 previous update
Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...
Resolved Dec 04, 2025 at 05:34am UTC
Cluster 47 (web16, 17, 18, 19) and Cluster 48 (web21, 22, 23, 24) recovered.
6 previous updates
Email Connectivity
Resolved Dec 02, 2025 at 10:44am UTC
We are aware of an intermittent issue with email connectivity, our platform team are working on this as a top priority. Further updates will be provided.
***Update - this issue has now been resolved