Previous incidents
Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...
Resolved Dec 01 at 02:40am GMT
Cluster 48 (web21, 22, 23, 24) recovered.
16 previous updates
Cluster 56 (web197, 198, 199, 200) and Cluster 57 (web249, 250, 251, 252) are...
Resolved Nov 26 at 02:28pm GMT
Cluster 56 (web197, 198, 199, 200) recovered.
3 previous updates
Cluster 53 (web71, 72, 73, 74), Cluster 56 (web197, 198, 199, 200), and 1 oth...
Resolved Nov 25 at 09:27pm GMT
Cluster 56 (web197, 198, 199, 200) recovered.
17 previous updates
Cluster 27 (web115, 116, 117, 118), Cluster 53 (web71, 72, 73, 74), and 1 oth...
Resolved Nov 24 at 11:57pm GMT
Cluster 27 (web115, 116, 117, 118) recovered.
11 previous updates
Cloudflare Outage
Resolved Nov 18 at 01:29pm GMT
Cloudflare are currently experiencing issues, this is impacting some of our portals and customer control panels. This issue is unfortunately outside of our control, and we are in touch with Cloudflare to understand resolution timelines.
Cluster 56 (web197, 198, 199, 200) is down
Resolved Nov 17 at 11:15pm GMT
Cluster 56 (web197, 198, 199, 200) recovered.
3 previous updates
Internal Platform Routing Issue
Resolved Nov 08 at 10:00am GMT
We’re currently investigating an issue affecting our internal OpenStack platform, which hosts several critical components of our Email service, including Inbound, Outbound, and Mail Forwarding. Our team is actively working to identify the cause, and we’ll provide an update as soon as more information is available.
Update: Issue has been identified and resolved. Our team are monitoring and conducting tests to ensure all services are working as expected.
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 25 (web105, 106, 107, 108) are...
Resolved Oct 22 at 11:26am BST
Cluster 25 (web105, 106, 107, 108) recovered.
3 previous updates
Cluster 25 (web105, 106, 107, 108) is down
Resolved Oct 21 at 10:38am BST
Cluster 25 (web105, 106, 107, 108) recovered.
3 previous updates
Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...
Resolved Oct 14 at 04:02am BST
Cluster 47 (web16, 17, 18, 19) recovered.
7 previous updates
Cluster 35 (web150, 151, 152), Cluster 47 (web16, 17, 18, 19), and 2 other se...
Resolved Oct 14 at 12:56am BST
Cluster 49 (web26, 27, 28, 29) recovered.
16 previous updates
Cluster 27 (web115, 116, 117, 118), Cluster 47 (web16, 17, 18, 19), and 2 oth...
Resolved Oct 12 at 09:47pm BST
Cluster 27 (web115, 116, 117, 118) recovered.
14 previous updates
Cluster 47 (web16, 17, 18, 19) is down
Resolved Oct 10 at 04:03am BST
Cluster 47 (web16, 17, 18, 19) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 27 (web115, 116, 117, 118) are...
Resolved Oct 08 at 05:33pm BST
Cluster 27 (web115, 116, 117, 118) recovered.
3 previous updates
Heart Internet - DNS is down
Resolved Oct 06 at 07:15am BST
Heart Internet - DNS recovered.
1 previous update
Cluster 51 (web62, 63, 64, 65) is down
Resolved Oct 04 at 05:34am BST
Cluster 51 (web62, 63, 64, 65) recovered.
1 previous update
Cluster 27 (web115, 116, 117, 118) is down
Resolved Oct 01 at 10:21pm BST
Cluster 27 (web115, 116, 117, 118) recovered.
3 previous updates
Cluster 27 (web115, 116, 117, 118) and Cluster 54 (web189, 190, 191, 192) are...
Resolved Sep 30 at 08:44pm BST
Cluster 27 (web115, 116, 117, 118) recovered.
3 previous updates
Cluster 11 (web37, 38, 39, 40, 41) is down
Resolved Sep 22 at 12:58am BST
Cluster 11 (web37, 38, 39, 40, 41) recovered.
3 previous updates
Cluster 11 (web37, 38, 39, 40, 41) is down
Resolved Sep 20 at 11:07pm BST
Cluster 11 (web37, 38, 39, 40, 41) recovered.
5 previous updates
Cluster 20 (web224, 225, 226, 227) is down
Resolved Sep 15 at 10:20am BST
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 11 (web37, 38, 39, 40, 41) and Cluster 20 (web224, 225, 226, 227) are...
Resolved Sep 15 at 12:05am BST
Cluster 20 (web224, 225, 226, 227) recovered.
3 previous updates
Cluster 26 (web110, 111, 112, 113) and Cluster 54 (web189, 190, 191, 192) are...
Resolved Sep 13 at 11:07am BST
Cluster 26 (web110, 111, 112, 113) recovered.
5 previous updates
Cluster 20 (web224, 225, 226, 227) is down
Resolved Sep 12 at 10:11am BST
Cluster 20 (web224, 225, 226, 227) recovered.
5 previous updates
Outgoing Mail
Resolved Sep 12 at 09:14am BST
We are currently investigating an issue with outgoing mail through our shared mail platform, an update will be provided ASAP.
EDIT - This issue has now been resolved.
Cluster 44 (web1, 2, 3, 4) is down
Resolved Sep 10 at 07:34am BST
Cluster 44 (web1, 2, 3, 4) recovered.
3 previous updates
Cluster 20 (web224, 225, 226, 227) and Cluster 54 (web189, 190, 191, 192) are...
Resolved Sep 09 at 09:27am BST
Cluster 54 (web189, 190, 191, 192) recovered.
3 previous updates
Cluster 26 (web110, 111, 112, 113) is down
Resolved Sep 08 at 11:52pm BST
Cluster 26 (web110, 111, 112, 113) recovered.
1 previous update
Cluster 44 (web1, 2, 3, 4) is down
Resolved Sep 07 at 03:59pm BST
Cluster 44 (web1, 2, 3, 4) recovered.
7 previous updates
Cluster 26 (web110, 111, 112, 113) is down
Resolved Sep 05 at 07:33am BST
Cluster 26 (web110, 111, 112, 113) recovered.
1 previous update
Cluster 54 (web189, 190, 191, 192) and Shared cPanel - Server 2 are down
Resolved Sep 05 at 12:10am BST
Shared cPanel - Server 2 recovered.
13 previous updates
Cluster 27 (web115, 116, 117, 118) is down
Resolved Sep 03 at 08:20pm BST
Cluster 27 (web115, 116, 117, 118) recovered.
1 previous update
Cluster 11 (web37, 38, 39, 40, 41), Cluster 26 (web110, 111, 112, 113), and 3...
Resolved Sep 02 at 10:23pm BST
Cluster 11 (web37, 38, 39, 40, 41) recovered.
10 previous updates
Cluster 53 (web71, 72, 73, 74) and Cluster 54 (web189, 190, 191, 192) are down
Resolved Sep 02 at 12:01am BST
Cluster 54 (web189, 190, 191, 192) recovered.
5 previous updates