Previous incidents
Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...
Resolved Dec 01, 2025 at 02:40am UTC
Cluster 48 (web21, 22, 23, 24) recovered.
16 previous updates
Cluster 56 (web197, 198, 199, 200) and Cluster 57 (web249, 250, 251, 252) are...
Resolved Nov 26, 2025 at 02:28pm UTC
Cluster 56 (web197, 198, 199, 200) recovered.
3 previous updates
Cluster 53 (web71, 72, 73, 74), Cluster 56 (web197, 198, 199, 200), and 1 oth...
Resolved Nov 25, 2025 at 09:27pm UTC
Cluster 56 (web197, 198, 199, 200) recovered.
17 previous updates
Cluster 27 (web115, 116, 117, 118), Cluster 53 (web71, 72, 73, 74), and 1 oth...
Resolved Nov 24, 2025 at 11:57pm UTC
Cluster 27 (web115, 116, 117, 118) recovered.
11 previous updates
Cloudflare Outage
Resolved Nov 18, 2025 at 01:29pm UTC
Cloudflare are currently experiencing issues, this is impacting some of our portals and customer control panels. This issue is unfortunately outside of our control, and we are in touch with Cloudflare to understand resolution timelines.
Cluster 56 (web197, 198, 199, 200) is down
Resolved Nov 17, 2025 at 11:15pm UTC
Cluster 56 (web197, 198, 199, 200) recovered.
3 previous updates
Internal Platform Routing Issue
Resolved Nov 08, 2025 at 10:00am UTC
We’re currently investigating an issue affecting our internal OpenStack platform, which hosts several critical components of our Email service, including Inbound, Outbound, and Mail Forwarding. Our team is actively working to identify the cause, and we’ll provide an update as soon as more information is available.
Update: Issue has been identified and resolved. Our team are monitoring and conducting tests to ensure all services are working as expected.
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 25 (web105, 106, 107, 108) are...
Resolved Oct 22, 2025 at 10:26am UTC
Cluster 25 (web105, 106, 107, 108) recovered.
3 previous updates
Cluster 25 (web105, 106, 107, 108) is down
Resolved Oct 21, 2025 at 09:38am UTC
Cluster 25 (web105, 106, 107, 108) recovered.
3 previous updates
Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...
Resolved Oct 14, 2025 at 03:02am UTC
Cluster 47 (web16, 17, 18, 19) recovered.
7 previous updates
Cluster 35 (web150, 151, 152), Cluster 47 (web16, 17, 18, 19), and 2 other se...
Resolved Oct 13, 2025 at 11:56pm UTC
Cluster 49 (web26, 27, 28, 29) recovered.
16 previous updates
Cluster 27 (web115, 116, 117, 118), Cluster 47 (web16, 17, 18, 19), and 2 oth...
Resolved Oct 12, 2025 at 08:47pm UTC
Cluster 27 (web115, 116, 117, 118) recovered.
14 previous updates
Cluster 47 (web16, 17, 18, 19) is down
Resolved Oct 10, 2025 at 03:03am UTC
Cluster 47 (web16, 17, 18, 19) recovered.
1 previous update
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 27 (web115, 116, 117, 118) are...
Resolved Oct 08, 2025 at 04:33pm UTC
Cluster 27 (web115, 116, 117, 118) recovered.
3 previous updates
Heart Internet - DNS is down
Resolved Oct 06, 2025 at 06:15am UTC
Heart Internet - DNS recovered.
1 previous update
Cluster 51 (web62, 63, 64, 65) is down
Resolved Oct 04, 2025 at 04:34am UTC
Cluster 51 (web62, 63, 64, 65) recovered.
1 previous update
Cluster 27 (web115, 116, 117, 118) is down
Resolved Oct 01, 2025 at 09:21pm UTC
Cluster 27 (web115, 116, 117, 118) recovered.
3 previous updates
Cluster 27 (web115, 116, 117, 118) and Cluster 54 (web189, 190, 191, 192) are...
Resolved Sep 30, 2025 at 07:44pm UTC
Cluster 27 (web115, 116, 117, 118) recovered.
3 previous updates
Cluster 11 (web37, 38, 39, 40, 41) is down
Resolved Sep 21, 2025 at 11:58pm UTC
Cluster 11 (web37, 38, 39, 40, 41) recovered.
3 previous updates
Cluster 11 (web37, 38, 39, 40, 41) is down
Resolved Sep 20, 2025 at 10:07pm UTC
Cluster 11 (web37, 38, 39, 40, 41) recovered.
5 previous updates
Cluster 20 (web224, 225, 226, 227) is down
Resolved Sep 15, 2025 at 09:20am UTC
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 11 (web37, 38, 39, 40, 41) and Cluster 20 (web224, 225, 226, 227) are...
Resolved Sep 14, 2025 at 11:05pm UTC
Cluster 20 (web224, 225, 226, 227) recovered.
3 previous updates
Cluster 26 (web110, 111, 112, 113) and Cluster 54 (web189, 190, 191, 192) are...
Resolved Sep 13, 2025 at 10:07am UTC
Cluster 26 (web110, 111, 112, 113) recovered.
5 previous updates
Cluster 20 (web224, 225, 226, 227) is down
Resolved Sep 12, 2025 at 09:11am UTC
Cluster 20 (web224, 225, 226, 227) recovered.
5 previous updates
Outgoing Mail
Resolved Sep 12, 2025 at 08:14am UTC
We are currently investigating an issue with outgoing mail through our shared mail platform, an update will be provided ASAP.
EDIT - This issue has now been resolved.
Cluster 44 (web1, 2, 3, 4) is down
Resolved Sep 10, 2025 at 06:34am UTC
Cluster 44 (web1, 2, 3, 4) recovered.
3 previous updates
Cluster 20 (web224, 225, 226, 227) and Cluster 54 (web189, 190, 191, 192) are...
Resolved Sep 09, 2025 at 08:27am UTC
Cluster 54 (web189, 190, 191, 192) recovered.
3 previous updates
Cluster 26 (web110, 111, 112, 113) is down
Resolved Sep 08, 2025 at 10:52pm UTC
Cluster 26 (web110, 111, 112, 113) recovered.
1 previous update
Cluster 44 (web1, 2, 3, 4) is down
Resolved Sep 07, 2025 at 02:59pm UTC
Cluster 44 (web1, 2, 3, 4) recovered.
7 previous updates
Cluster 26 (web110, 111, 112, 113) is down
Resolved Sep 05, 2025 at 06:33am UTC
Cluster 26 (web110, 111, 112, 113) recovered.
1 previous update
Cluster 54 (web189, 190, 191, 192) and Shared cPanel - Server 2 are down
Resolved Sep 04, 2025 at 11:10pm UTC
Shared cPanel - Server 2 recovered.
13 previous updates
Cluster 27 (web115, 116, 117, 118) is down
Resolved Sep 03, 2025 at 07:20pm UTC
Cluster 27 (web115, 116, 117, 118) recovered.
1 previous update
Cluster 11 (web37, 38, 39, 40, 41), Cluster 26 (web110, 111, 112, 113), and 3...
Resolved Sep 02, 2025 at 09:23pm UTC
Cluster 11 (web37, 38, 39, 40, 41) recovered.
10 previous updates
Cluster 53 (web71, 72, 73, 74) and Cluster 54 (web189, 190, 191, 192) are down
Resolved Sep 01, 2025 at 11:01pm UTC
Cluster 54 (web189, 190, 191, 192) recovered.
5 previous updates