Previous incidents
Cluster 33 (web140, 141, 142) is down
Resolved May 28, 2025 at 02:46am UTC
Cluster 33 (web140, 141, 142) recovered.
1 previous update
SMTP Connections
Resolved May 23, 2025 at 10:18am UTC
We are aware of reports of some intermittent SMTP connectivity, the team are looking into this as a priority.
Update - We are aware of the impact on email deliverability for inbound email.
Update - This is now resolved
Abnormal Performance
Resolved May 21, 2025 at 09:07am UTC
We are currently investigating abnormal performance on kvmhost69, our team are investigating the cause.
This has now been resolved.
Cluster 20 (web224, 225, 226, 227) is down
Resolved May 19, 2025 at 12:48pm UTC
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 26 (web110, 111, 112, 113) and Cluster 54 (web189, 190, 191, 192) are...
Resolved May 18, 2025 at 09:15pm UTC
Cluster 54 (web189, 190, 191, 192) recovered.
3 previous updates
Cluster 26 (web110, 111, 112, 113) is down
Resolved May 16, 2025 at 03:30pm UTC
Cluster 26 (web110, 111, 112, 113) recovered.
3 previous updates
Shared cPanel - Server 3 is down
Resolved May 13, 2025 at 08:18pm UTC
Shared cPanel - Server 3 recovered.
1 previous update
Abnormal Performance
Resolved May 12, 2025 at 03:55pm UTC
We're currently investigating abnormal performance on two of our cPanel shared servers, our team are investigating the cause.
The issue has now been resolved, we will continue to monitor performance.
Abnormal Performance: cPanel Shared Web 5
Resolved May 01, 2025 at 07:44pm UTC
We're currently investigating abnormal performance on on one of our cPanel shared servers, our team are investigating the cause.
Update 21:18 - Our team are engaged and investigating, the server is currently offline whilst we investigate a potential hardware issue. We will continue to update.
Update 21:47 - We believe the issue is resolved, we're continuing to monitor for any further problems.
eXtend control panel unavailable
Resolved Apr 16, 2025 at 09:24pm UTC
Our team are currently looking into an issue impacting our eXtend control panel servers, this impacts managethisdomain.com, vps-10.com and other related control panel access points.
Hosted services are not impacted.
Cluster 20 (web224, 225, 226, 227) is down
Resolved Mar 28, 2025 at 05:40am UTC
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Shared cPanel - Server 3 is down
Resolved Mar 24, 2025 at 09:07pm UTC
Shared cPanel - Server 3 recovered.
1 previous update
Cluster 27 (web115, 116, 117, 118) and Cluster 38 (web75, 76, 77, 78) are down
Resolved Mar 22, 2025 at 08:30am UTC
Cluster 38 (web75, 76, 77, 78) recovered.
3 previous updates
Cluster 60 (web306, 307, 308, 309) is down
Resolved Mar 21, 2025 at 04:14pm UTC
Cluster 60 (web306, 307, 308, 309) recovered.
1 previous update
Cluster 53 (web71, 72, 73, 74) is down
Resolved Mar 18, 2025 at 11:34am UTC
Cluster 53 (web71, 72, 73, 74) recovered.
3 previous updates
Cluster 33 (web140, 141, 142) is down
Resolved Mar 12, 2025 at 05:14pm UTC
Cluster 33 (web140, 141, 142) recovered.
3 previous updates
Cluster 33 (web140, 141, 142) is down
Resolved Mar 11, 2025 at 04:09pm UTC
Cluster 33 (web140, 141, 142) recovered.
1 previous update
Cluster 54 (web189, 190, 191, 192) is down
Resolved Mar 07, 2025 at 08:55am UTC
Cluster 54 (web189, 190, 191, 192) recovered.
1 previous update
Cluster 11 (web37, 38, 39, 40, 41) and Cluster 53 (web71, 72, 73, 74) are down
Resolved Mar 04, 2025 at 01:48pm UTC
Cluster 53 (web71, 72, 73, 74) recovered.
5 previous updates
Cluster 54 (web189, 190, 191, 192) is down
Resolved Mar 01, 2025 at 02:20pm UTC
Cluster 54 (web189, 190, 191, 192) recovered.
1 previous update