Previous incidents

June 2025
Jun 03, 2025
1 incident

Mail Connectivity

Resolved Jun 03 at 02:39pm BST

We are aware of reports of some intermittent mail connectivity issues, the team are looking into this as a priority.

Update - this has now been resolved

Jun 02, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved Jun 02 at 02:56am BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

May 2025
May 27, 2025
1 incident

Cluster 33 (web140, 141, 142) is down

Downtime

Resolved May 28 at 03:46am BST

Cluster 33 (web140, 141, 142) recovered.

1 previous update

May 23, 2025
1 incident

SMTP Connections

Resolved May 23 at 11:18am BST

We are aware of reports of some intermittent SMTP connectivity, the team are looking into this as a priority.

Update - We are aware of the impact on email deliverability for inbound email.

Update - This is now resolved

May 21, 2025
1 incident

Abnormal Performance

Resolved May 21 at 10:07am BST

We are currently investigating abnormal performance on kvmhost69, our team are investigating the cause.

This has now been resolved.

May 19, 2025
1 incident

Cluster 20 (web224, 225, 226, 227) is down

Downtime

Resolved May 19 at 01:48pm BST

Cluster 20 (web224, 225, 226, 227) recovered.

1 previous update

May 18, 2025
1 incident

Cluster 26 (web110, 111, 112, 113) and Cluster 54 (web189, 190, 191, 192) are...

Downtime

Resolved May 18 at 10:15pm BST

Cluster 54 (web189, 190, 191, 192) recovered.

3 previous updates

May 16, 2025
1 incident

Cluster 26 (web110, 111, 112, 113) is down

Downtime

Resolved May 16 at 04:30pm BST

Cluster 26 (web110, 111, 112, 113) recovered.

3 previous updates

May 13, 2025
1 incident

Shared cPanel - Server 3 is down

Downtime

Resolved May 13 at 09:18pm BST

Shared cPanel - Server 3 recovered.

1 previous update

May 12, 2025
1 incident

Abnormal Performance

Resolved May 12 at 04:55pm BST

We're currently investigating abnormal performance on two of our cPanel shared servers, our team are investigating the cause.

The issue has now been resolved, we will continue to monitor performance.

May 01, 2025
1 incident

Abnormal Performance: cPanel Shared Web 5

Resolved May 01 at 08:44pm BST

We're currently investigating abnormal performance on on one of our cPanel shared servers, our team are investigating the cause.

Update 21:18 - Our team are engaged and investigating, the server is currently offline whilst we investigate a potential hardware issue. We will continue to update.

Update 21:47 - We believe the issue is resolved, we're continuing to monitor for any further problems.

April 2025
Apr 16, 2025
1 incident

eXtend control panel unavailable

Resolved Apr 16 at 10:24pm BST

Our team are currently looking into an issue impacting our eXtend control panel servers, this impacts managethisdomain.com, vps-10.com and other related control panel access points.

Hosted services are not impacted.