Previous incidents

December 2025
Dec 20, 2025
1 incident

Cluster 34 (web145, 146, 147, 148) and Cluster 59 (web302, 303, 304, 305) are...

Downtime

Resolved Dec 20 at 04:11pm GMT

Cluster 34 (web145, 146, 147, 148) recovered.

3 previous updates
Dec 19, 2025
1 incident

Cluster 49 (web26, 27, 28, 29) and Shared cPanel - Server 3 are down

Downtime

Resolved Dec 19 at 08:50pm GMT

Shared cPanel - Server 3 recovered.

3 previous updates
Dec 18, 2025
1 incident

Cluster 55 (web193, 194, 195, 196) is down

Downtime

Resolved Dec 18 at 04:04am GMT

Cluster 55 (web193, 194, 195, 196) recovered.

1 previous update
Dec 09, 2025
2 incidents

SMTP sending

Resolved Dec 09 at 12:18pm GMT

We are currently experiencing issues with outgoing email. Our team is actively investigating and working on a solution. As a precaution, we have temporarily disabled the sending of emails to prevent further disruption.

Any emails you attempt to send during this period will be queued and delivered once the issue has been resolved.

Thank you for your understanding and patience while we work to restore normal service.

We will keep you updated.

UPDATE - Around 15 minutes after identifying the...

Cluster 33 (web140, 141, 142) is down

Downtime

Resolved Dec 09 at 09:47am GMT

Cluster 33 (web140, 141, 142) recovered.

1 previous update
Dec 04, 2025
1 incident

Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...

Downtime

Resolved Dec 04 at 05:34am GMT

Cluster 47 (web16, 17, 18, 19) and Cluster 48 (web21, 22, 23, 24) recovered.

6 previous updates
Dec 02, 2025
1 incident

Email Connectivity

Resolved Dec 02 at 10:44am GMT

We are aware of an intermittent issue with email connectivity, our platform team are working on this as a top priority. Further updates will be provided.

***Update - this issue has now been resolved
November 2025
Nov 30, 2025
1 incident

Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...

Downtime

Resolved Dec 01 at 02:40am GMT

Cluster 48 (web21, 22, 23, 24) recovered.

16 previous updates
Nov 26, 2025
1 incident

Cluster 56 (web197, 198, 199, 200) and Cluster 57 (web249, 250, 251, 252) are...

Downtime

Resolved Nov 26 at 02:28pm GMT

Cluster 56 (web197, 198, 199, 200) recovered.

3 previous updates
Nov 25, 2025
1 incident

Cluster 53 (web71, 72, 73, 74), Cluster 56 (web197, 198, 199, 200), and 1 oth...

Downtime

Resolved Nov 25 at 09:27pm GMT

Cluster 56 (web197, 198, 199, 200) recovered.

17 previous updates
Nov 24, 2025
1 incident

Cluster 27 (web115, 116, 117, 118), Cluster 53 (web71, 72, 73, 74), and 1 oth...

Downtime

Resolved Nov 24 at 11:57pm GMT

Cluster 27 (web115, 116, 117, 118) recovered.

11 previous updates
Nov 18, 2025
1 incident

Cloudflare Outage

Resolved Nov 18 at 01:29pm GMT

Cloudflare are currently experiencing issues, this is impacting some of our portals and customer control panels. This issue is unfortunately outside of our control, and we are in touch with Cloudflare to understand resolution timelines.

Nov 17, 2025
1 incident

Cluster 56 (web197, 198, 199, 200) is down

Downtime

Resolved Nov 17 at 11:15pm GMT

Cluster 56 (web197, 198, 199, 200) recovered.

3 previous updates
Nov 08, 2025
1 incident

Internal Platform Routing Issue

Resolved Nov 08 at 10:00am GMT

We’re currently investigating an issue affecting our internal OpenStack platform, which hosts several critical components of our Email service, including Inbound, Outbound, and Mail Forwarding. Our team is actively working to identify the cause, and we’ll provide an update as soon as more information is available.

Update: Issue has been identified and resolved. Our team are monitoring and conducting tests to ensure all services are working as expected.
October 2025
Oct 22, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 25 (web105, 106, 107, 108) are...

Downtime

Resolved Oct 22 at 11:26am BST

Cluster 25 (web105, 106, 107, 108) recovered.

3 previous updates
Oct 21, 2025
1 incident

Cluster 25 (web105, 106, 107, 108) is down

Downtime

Resolved Oct 21 at 10:38am BST

Cluster 25 (web105, 106, 107, 108) recovered.

3 previous updates
Oct 14, 2025
1 incident

Cluster 47 (web16, 17, 18, 19), Cluster 48 (web21, 22, 23, 24), and 1 other s...

Downtime

Resolved Oct 14 at 04:02am BST

Cluster 47 (web16, 17, 18, 19) recovered.

7 previous updates
Oct 13, 2025
1 incident

Cluster 35 (web150, 151, 152), Cluster 47 (web16, 17, 18, 19), and 2 other se...

Downtime

Resolved Oct 14 at 12:56am BST

Cluster 49 (web26, 27, 28, 29) recovered.

16 previous updates
Oct 11, 2025
1 incident

Cluster 27 (web115, 116, 117, 118), Cluster 47 (web16, 17, 18, 19), and 2 oth...

Downtime

Resolved Oct 12 at 09:47pm BST

Cluster 27 (web115, 116, 117, 118) recovered.

14 previous updates
Oct 10, 2025
1 incident

Cluster 47 (web16, 17, 18, 19) is down

Downtime

Resolved Oct 10 at 04:03am BST

Cluster 47 (web16, 17, 18, 19) recovered.

1 previous update
Oct 08, 2025
1 incident

Cluster 10 (web32, 33, 34, 35, 36) and Cluster 27 (web115, 116, 117, 118) are...

Downtime

Resolved Oct 08 at 05:33pm BST

Cluster 27 (web115, 116, 117, 118) recovered.

3 previous updates
Oct 05, 2025
1 incident

Heart Internet - DNS is down

Downtime

Resolved Oct 06 at 07:15am BST

Heart Internet - DNS recovered.

1 previous update
Oct 04, 2025
1 incident

Cluster 51 (web62, 63, 64, 65) is down

Downtime

Resolved Oct 04 at 05:34am BST

Cluster 51 (web62, 63, 64, 65) recovered.

1 previous update
Oct 01, 2025
1 incident

Cluster 27 (web115, 116, 117, 118) is down

Downtime

Resolved Oct 01 at 10:21pm BST

Cluster 27 (web115, 116, 117, 118) recovered.

3 previous updates