Previous incidents
Cluster 46 (web11, 12, 13, 14) is down
Resolved Jun 29, 2025 at 8:15am UTC
Cluster 46 (web11, 12, 13, 14) recovered.
1 previous update
Cluster 53 (web71, 72, 73, 74) is down
Resolved Jun 26, 2025 at 6:28pm UTC
Cluster 53 (web71, 72, 73, 74) recovered.
1 previous update
Cluster 53 (web71, 72, 73, 74) is down
Resolved Jun 24, 2025 at 3:40am UTC
Cluster 53 (web71, 72, 73, 74) recovered.
1 previous update
Cluster 20 (web224, 225, 226, 227) is down
Resolved Jun 23, 2025 at 3:51am UTC
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 20 (web224, 225, 226, 227) and Cluster 53 (web71, 72, 73, 74) are down
Resolved Jun 22, 2025 at 10:58pm UTC
Cluster 53 (web71, 72, 73, 74) recovered.
3 previous updates
Packet Loss
Resolved Jun 20, 2025 at 1:33pm UTC
Our monitoring has alerted to us packet loss within our network. We're investigating the cause. Although most services seem to be online, occasional timeouts maybe observed.
Some services are down
Resolved Jun 20, 2025 at 12:51pm UTC
Heart Internet - FTP went down.
Mail Connectivity
Resolved Jun 3, 2025 at 1:39pm UTC
We are aware of reports of some intermittent mail connectivity issues, the team are looking into this as a priority.
Update - this has now been resolved
Cluster 20 (web224, 225, 226, 227) is down
Resolved Jun 2, 2025 at 1:56am UTC
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 33 (web140, 141, 142) is down
Resolved May 28, 2025 at 2:46am UTC
Cluster 33 (web140, 141, 142) recovered.
1 previous update
SMTP Connections
Resolved May 23, 2025 at 10:18am UTC
We are aware of reports of some intermittent SMTP connectivity, the team are looking into this as a priority.
Update - We are aware of the impact on email deliverability for inbound email.
Update - This is now resolved
Abnormal Performance
Resolved May 21, 2025 at 9:07am UTC
We are currently investigating abnormal performance on kvmhost69, our team are investigating the cause.
This has now been resolved.
Cluster 20 (web224, 225, 226, 227) is down
Resolved May 19, 2025 at 12:48pm UTC
Cluster 20 (web224, 225, 226, 227) recovered.
1 previous update
Cluster 26 (web110, 111, 112, 113) and Cluster 54 (web189, 190, 191, 192) are...
Resolved May 18, 2025 at 9:15pm UTC
Cluster 54 (web189, 190, 191, 192) recovered.
3 previous updates
Cluster 26 (web110, 111, 112, 113) is down
Resolved May 16, 2025 at 3:30pm UTC
Cluster 26 (web110, 111, 112, 113) recovered.
3 previous updates
Shared cPanel - Server 3 is down
Resolved May 13, 2025 at 8:18pm UTC
Shared cPanel - Server 3 recovered.
1 previous update
Abnormal Performance
Resolved May 12, 2025 at 3:55pm UTC
We're currently investigating abnormal performance on two of our cPanel shared servers, our team are investigating the cause.
The issue has now been resolved, we will continue to monitor performance.
Abnormal Performance: cPanel Shared Web 5
Resolved May 1, 2025 at 7:44pm UTC
We're currently investigating abnormal performance on on one of our cPanel shared servers, our team are investigating the cause.
Update 21:18 - Our team are engaged and investigating, the server is currently offline whilst we investigate a potential hardware issue. We will continue to update.
Update 21:47 - We believe the issue is resolved, we're continuing to monitor for any further problems.
eXtend control panel unavailable
Resolved Apr 16, 2025 at 9:24pm UTC
Our team are currently looking into an issue impacting our eXtend control panel servers, this impacts managethisdomain.com, vps-10.com and other related control panel access points.
Hosted services are not impacted.