Heart Internet Status - Unable to create new support tickets - additional disruption possible during fix.

Unable to create new support tickets - additional disruption possible during fix.

Incident Report for Heart Internet

Resolved

This incident has been resolved.

Posted Jan 03, 2022 - 12:32 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 03, 2022 - 12:11 GMT

Identified

The issue has been identified and we are working on a fix, though this may result in some short term disruption to other services. We apologise for any inconvenience caused.

Posted Jan 03, 2022 - 10:44 GMT

Investigating

We are currently seeing an issue with the creation of new support tickets and are investigating. It is still possible to update existing tickets as normal.

Posted Jan 03, 2022 - 09:00 GMT

This incident affected: Control Panels.