web115, web116, web117, web118 and web298, web299, web300, web301 database connection issues.

Incident Report for Heart Internet

Resolved

Sites are now active again, we apologise for any inconvenience caused regarding this.

Posted May 09, 2017 - 22:20 BST

Investigating

We are currently seeing abnormal behaviour on these servers, and are investigating the causes. Customer are having issues connecting their sites to the databases, we are aware this is an issue with the database server involved.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.

Posted May 09, 2017 - 19:15 BST