Identified - Users who authenticate via Twitter or Facebook may be experiencing problems logging into their Heart Internet accounts. Our teams have been notified and are looking into this.

If you normally log in using Twitter or Facebook, please call our Account Support team, who will be able to provide you with access to your account.
Jul 12, 16:12 BST
Identified - We have removed PHP4 from our shared hosting platform, as it is no longer supported and may be exposed to security vulnerabilities. Upgrading your site to a newer version of PHP (we recommend choosing PHP5.6 or PHP7) is possible through your eXtend Control Panel.
Jun 6, 18:31 BST
Update - We are continuing to work on a fix for this issue.
May 30, 13:56 BST
Identified - We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:

- Microsoft (Hotmail & Office 365)
- Yahoo
- BT
- AOL

This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.

While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:

Add an SPF record:
If you’re using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

Use an alternate mail server:
We have a lot of different mail servers, all with different IP’s. If one mail server can’t send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.

Alternatively, we have a webmail interface which uses a more sophisticated filtering system.
May 29, 13:13 BST
Control Panels   Operational
DNS   Operational
Webservers   Operational
Mailservers   Operational
Premium Hosting   Operational
VPS & Hybrid Servers   Operational
Dedicated Servers   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VPS and Hybrid KVM host Maintenance. Aug 7, 23:00 - Aug 8, 03:00 BST
We will be performing critical updates to our VPS & Hybrid environment, specifically kernal updates to the KVM hosts. During this maintenance, hosts will need to be rebooted.

To help us, please shut down your server safely before 23:00 on Tuesday, 7 August 2018. We will attempt a safe power down of your server before we reboot the host machine, but if this fails for any reason, you may have problems with your server upon reboot.
Posted on Jul 20, 11:10 BST
Past Incidents
Jul 20, 2018

No incidents reported today.

Jul 19, 2018

No incidents reported.

Jul 18, 2018
Completed - The scheduled maintenance has been completed.
Jul 18, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:00 BST
Scheduled - At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance, servers will be rebooted.
Jul 18, 11:44 BST
Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - A small number of Exchange mailboxes were affected by the issue and has been promptly resolved. Thank you for your patience.
Jul 13, 10:27 BST
Identified - We have currently identified a problem affecting some of our exchange mailboxes. our system administrators are currently investigating this and we hope to have this resolved as soon as possible.
Jul 13, 09:22 BST
Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:00 BST
Scheduled - At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance, servers will be rebooted.
Jul 11, 13:55 BST
Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.