Update - One of our webmail servers is currently being rebuilt. Whilst this is offline the load balancer will ensure that services are online though slightly degraded.

We appreciate your patience, and apologise for the delay in updates on this matter and we'll do our best to keep you updated with any new information.
Nov 17, 10:06 GMT
Identified - Our System Administrators have identified the issue with the Webmail service and are working on resolving this issue.

We thank you for your patience, and apologise for the inconvenience caused.
Nov 15, 11:24 GMT
Investigating - We are currently seeing connectivity issues with the Webmail service. Our System Administrators have been notified about this issue and they are working on resolving it ASAP.

We apologise for the inconvenience caused by this.
Nov 14, 12:34 GMT
Investigating - We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.
Apr 6, 13:04 BST
Update - We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.
Apr 13, 14:20 BST
Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

If you need any assistance in updating this our support team will be happy to help.
Feb 10, 17:52 GMT
Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this
Jan 23, 12:30 GMT
Monitoring - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Nov 28, 14:21 GMT
Investigating - We are currently seeing a large amount of emails being deferred when sending to hotmail/outlook and other microsoft addresses. This includes and domains that have emails hosted with outlook services.

This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our admin team is currently investigating and attempting to contact them for further details, or a possible work around.

On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.

Our apologies for any inconvenience caused here in the meantime.
Oct 21, 15:45 BST
Control Panels   Operational
DNS   Operational
Webservers   Operational
Mailservers   Operational
Premium Hosting   Operational
VPS & Hybrid Servers   Operational
Dedicated Servers   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Some host servers for the VPS and MVPS products are having hardware maintenance carried out tonight. Any customers that this should impact have been ticketed regarding this., Please check your tickets within your Heart Internet account to see if you are affected at the times stated if you server appears to be offline at this time.
Posted on Oct 17, 16:17 BST
VPS and managed VPS host reboots Nov 2, 21:30-23:00 GMT
The host servers for some SSD VPS and MVPS customers are being rebooted tonight to apply some updates required, There will be a small amount of downtime while the host is rebooted. We apologise in advance for any inconvenience caused
Posted on Nov 2, 11:06 GMT
Past Incidents
Nov 18, 2017

No incidents reported today.

Nov 17, 2017
Resolved - This incident has been resolved.
Nov 17, 09:28 GMT
Monitoring - This issue has been resolved now.

If you are still getting "Taken" results, please try clearing your browser cache and cookies, or trying in private browsing / incognito mode or using a different browser.
Nov 16, 14:26 GMT
Identified - We are currently seeing an issue with our Domain Search tool, that is returning all domain searches results as "Taken" and unable to register, even if the domain currently doesn't exist, preventing any new Domain registrations from occurring.

This has been raised to our Senior teams for further investigation, and we are looking into resolving this as soon as possible. We will update this once we have any further to add to this.
Nov 16, 14:18 GMT
Nov 15, 2017
Completed - The scheduled maintenance has been completed.
Nov 15, 22:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:01 GMT
Scheduled - At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance servers will be rebooted
Nov 15, 09:48 GMT
Resolved - This incident has been resolved.
Nov 15, 11:27 GMT
Identified - We are still working on cleaning up this server in an attempt to lower the load. Mail is not being lost but connectivity continues to cause intermittent issues where customers may be unable to log in at times. This will continue to improve over the coming weeks.
Nov 2, 12:23 GMT
Nov 14, 2017
Resolved - The parts were swapped and the machine came back online at 6pm
Nov 14, 09:57 GMT
Update - We've identified a failed motherboard, and are now awaiting it's replacement.
Nov 13, 14:33 GMT
Investigating - Our administrators are aware of an outage affecting this kvmhost, and are now investigating.
Nov 13, 09:02 GMT
Nov 12, 2017
Resolved - This incident has been resolved.
Nov 12, 20:00 GMT
Investigating - We are currently seeing abnormal behaviour on this cluster, websites on the below web servers may encounter server errors such as "503 Service Unavailable" and other server side error responses.

web21, web22
web23, web24

We are currently investigating this and expect to have this back to normal operation as soon as possible. We apologise for the inconvenience caused.
Nov 12, 19:39 GMT
Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017

No incidents reported.

Nov 7, 2017
Resolved - This incident has been resolved.
Nov 7, 11:01 GMT
Investigating - We are receiving reports from customers regarding network connectivity issues to our Data Centre. We have informed our networks team and they are currently investigating this problem.

Most of the reports that we've had so far are coming in from Sky customers. We will keep you updated with more information.
Nov 7, 09:17 GMT
Nov 6, 2017

No incidents reported.

Nov 5, 2017

No incidents reported.

Nov 4, 2017
Resolved - This incident has been resolved.
Nov 4, 17:23 GMT
Investigating - We are currently experiencing issues with MySQL .net connector on this server. Our Windows System Administrators are aware of this issue and are currently investigating it.

Sites that don't use MySQL on this server are not effected and are currently up and running without any issues.

We apologies for the inconvenience caused by this and we will keep you updated as soon as we have more information.
Nov 3, 13:42 GMT