Update - We have completed the restoration of data to our Exchange platform and are now in the process of reviewing the integrity of the platform before proceeding.

We appreciate your ongoing patience as we work to resolve this issue.
May 25, 09:36 BST
Update - This work to restore the configuration store is still ongoing, we will provide an update when we have any further details. Unfortunately, we do not have a firm timescale for this to be completed, due to the nature of the work.
May 25, 06:02 BST
Identified - At around 2pm BST our monitoring systems alerted us to issues with the Active Directory domain which stores information for the Hosted Exchange platform.

The issue resulted in a corruption of a vital configuration store causing all Exchange databases to become dismounted. Data held in the Exchange databases at this point was not lost. The dismounting of the databases will have caused many customers’ mail clients to show as ‘disconnected’.

System Administrators then proceeded to run a restore of the configuration store to resolve the issue.
May 24, 23:39 BST
Update - We are still working to restore connectivity to the mailboxes. No data loss has occurred. We expect to have connectivity restored shortly. We apologise for any inconvenience caused.
May 24, 21:30 BST
Investigating - We're aware that users on our Exchange platform will currently be experiencing accessing their emails.

Our teams are working on this issue and hope to have things back to normal as soon as possible.
May 24, 14:25 BST
Identified - Following an incident on Web75, we have had to take steps to reroute traffic to alternate web servers whilst work is carried out.

During this time, users who are normally on web75 may notice some occasional decreases in load times.

We aim to have things back to normal as soon as possible, and we apologise for any inconvenience caused in the mean time.
May 10, 16:25 BST
Investigating - We are aware that some users are currently not able to access their Heart Internet accounts via the 'Log in with Facebook' option.

Logins using your normal email address and password combinations will continue work.

We hope to have this problem resolved as soon as possible.
Mar 19, 19:25 GMT
Update - The only communication we've had from the other parties is that the previous advice holds true and that good mail sent from our clean mail IP addresses from domain's with a correctly formatted spf record should result in the mail being received correctly by mailboxes they provide. Communication is slow but ongoing and we're pushing as hard as we can for a definite resolution of this issue.
Jan 7, 16:42 GMT
Update - We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.
Apr 13, 14:20 BST
Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

If you need any assistance in updating this our support team will be happy to help.
Feb 10, 17:52 GMT
Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this
Jan 23, 12:30 GMT
Investigating - We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.
Apr 6, 13:04 BST
Monitoring - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Nov 28, 14:21 GMT
Investigating - We are currently seeing a large amount of emails being deferred when sending to hotmail/outlook and other microsoft addresses. This includes and domains that have emails hosted with outlook services.

This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our admin team is currently investigating and attempting to contact them for further details, or a possible work around.

On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.

Our apologies for any inconvenience caused here in the meantime.
Oct 21, 15:45 BST
Control Panels   Operational
DNS   Operational
Webservers   Operational
Mailservers   Degraded Performance
Premium Hosting   Operational
VPS & Hybrid Servers   Operational
Dedicated Servers   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2018

No incidents reported.

May 22, 2018

No incidents reported.

May 21, 2018
Resolved - This incident has been resolved.
May 21, 09:57 BST
Investigating - We are currently seeing abnormal behaviour on this server, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
May 21, 09:48 BST
May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018
Resolved - We have resolved the problem causing the poor performance.
May 16, 11:08 BST
Investigating - We're currently seeing decreased performance on webmail which may prevent users from logging in. This if not affecting those who connect to mail clients via POP3 and IMAP.

Our teams are looking into this and we hope to have things back to normal as soon as possible.
May 16, 10:41 BST
May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.