All Systems Operational
Control Panels Operational
DNS Operational
Webservers Operational
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2019

No incidents reported today.

Feb 22, 2019

No incidents reported.

Feb 21, 2019
Resolved - This incident has been resolved.
Feb 21, 10:08 GMT
Investigating - We're aware of an issue with a small number of websites generating 403 Forbidden Errors on the following shared web hosting servers - web95, web96, web97, web98. We're working on it. Thanks for your patience.
Feb 21, 04:37 GMT
Resolved - This incident has been resolved.
Feb 21, 03:40 GMT
Investigating - We're aware of an issue with connectivity to some of the shared web hosting servers listed below. We're working on it. Thanks for your patience.

Affected webservers ->

web115
web116
web117
web118
web120
web121
web122
web123
web125
web126
web127
web128
web130
web131
web132
web133
web135
web136
web137
web138
Feb 21, 02:50 GMT
Resolved - The work has now fully completed and all issues resolved. Thank you for your patience again.
Feb 21, 01:59 GMT
Investigating - We have discovered some further work to do after the scheduled maintenance on the network switches. This may be affecting a number of web servers, mail servers and kvmhosts for VPS/Hybrid Servers. We expect this to complete very soon though, and apologise for any inconvenience caused.
Feb 21, 00:27 GMT
Completed - The scheduled maintenance has been completed.
Feb 21, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:01 GMT
Scheduled - As part of our continued investment in our platforms, our network team will be replacing a number of switches on 20/2/19. Some Customers may experience downtime during these essential works. We expect downtime to last no more than 1 hour. Works will begin at 9pm.

We understand your Heart services are important to you and we are very sorry that any potential downtime comes at such short notice. We really appreciate you’re understanding and we will notify this page as well as social media channels as soon as the works has been completed.
Feb 15, 13:28 GMT
Feb 20, 2019
Completed - The scheduled maintenance has been completed.
Feb 20, 21:19 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:01 GMT
Scheduled - At 21:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance servers will be rebooted.
Feb 20, 14:15 GMT
Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019
Resolved - This incident has been resolved.
Feb 16, 13:28 GMT
Identified - The issue has been identified and work is continuing.

Impacted customers will have a ticket in their account explaining how to proceed.
Feb 16, 00:33 GMT
Investigating - We are currently seeing abnormal behaviour on this kmvhost and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Feb 15, 15:10 GMT
Feb 15, 2019
Resolved - This incident has been resolved.
Feb 15, 10:24 GMT
Investigating - We're investigating reports of poor connectivity to websites on clusters 33/34/35 (web140 - web153).

We'll provide updates as soon as possible.
Feb 15, 09:52 GMT
Resolved - This incident has been resolved.
Feb 15, 08:33 GMT
Investigating - We're currently investigating reports of failed connectivity to webservers in clusters 40 and 41 (web90, web91, web92, web93 / web85, web86, web87, web88).

We will provide updates as we have them.
Feb 15, 08:28 GMT
Resolved - This incident has been resolved. Please contact support if you are still experiencing issues.
Feb 15, 02:21 GMT
Identified - We're aware of an issue with the SSD VPS kvmhost "ssd85" and customers on this host may be experiencing issues with their VPS.
Our engineers are currently working on restoring service and we thank you for your patience.
Feb 15, 01:57 GMT
Feb 14, 2019
Completed - The scheduled maintenance has been completed.
Feb 14, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:00 GMT
Scheduled - As part of our continued investment in our platforms, our network team will be replacing a number of switches on 13/2/19. Some Customers may experience downtime during these essential works. We expect downtime to last approximately 1 hour. Works will begin at 9pm.

We understand your Heart services are important to you and we are very sorry that any potential downtime comes at such short notice. We really appreciate you’re understanding and we will notify this page as well as social media channels as soon as the works has been completed.
Feb 8, 16:53 GMT
Feb 12, 2019

No incidents reported.

Feb 11, 2019
Resolved - This incident has been resolved.
Feb 11, 17:09 GMT
Investigating - We are currently experiencing issues with connections to the Heart Internet website - www.heartinternet.uk. Our teams are looking into this and hope to have the matter resolved as soon as possible.
Feb 11, 16:10 GMT
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.