Investigating - We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.
Apr 6, 13:04 BST
Update - We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.
Apr 13, 14:20 BST
Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

If you need any assistance in updating this our support team will be happy to help.
Feb 10, 17:52 GMT
Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this
Jan 23, 12:30 GMT
Monitoring - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Nov 28, 14:21 GMT
Investigating - We are currently seeing a large amount of emails being deferred when sending to hotmail/outlook and other microsoft addresses. This includes and domains that have emails hosted with outlook services.

This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our admin team is currently investigating and attempting to contact them for further details, or a possible work around.

On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.

Our apologies for any inconvenience caused here in the meantime.
Oct 21, 15:45 BST
Control Panels   Operational
DNS   Operational
Webservers   Operational
Mailservers   Operational
Premium Hosting   Operational
VPS & Hybrid Servers   Operational
Dedicated Servers   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2017

No incidents reported today.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017
Resolved - This incident has been resolved.
Sep 20, 18:26 BST
Investigating - We are currently seeing FTP connectivity errors on our shared hosting platform, as a result some FTP connections to shared hosting packages may fail and return an error.

This will also be affecting the File Manager option within the eXtend control panel.

We are actively investigating this issue and expect to have this back to normal as soon as possible.
Sep 20, 18:03 BST
Sep 19, 2017

No incidents reported.

Sep 18, 2017
Completed - The scheduled maintenance has been completed.
Sep 18, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 BST
Scheduled - At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance servers will be rebooted.
Sep 18, 09:25 BST
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017
Resolved - This incident has been resolved.
Sep 15, 01:58 BST
Identified - There is currently an issue with MySQL affecting the shared hosting Linux webservers web57, web58, web59 and web60. We are currently working on resolving the issue as quickly as possible, and apologise for any inconvenience caused.
Sep 15, 01:07 BST
Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017
Resolved - This incident has been resolved.
Sep 11, 20:56 BST
Investigating - 11-09-17:18:56

We are currently aware of issues affecting three of our web clusters, websites affected will encounter errors such as: "503 Service Unavailable" and other 'Server-side' timeout responses.

Our System Administration team are actively looking into this and we expect to have this back to normal operation as soon as possible.

We apologise for the inconveniences caused by this disruption.
Sep 11, 18:57 BST
Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.