All Systems Operational
Control Panels Operational
DNS Operational
Webservers Operational
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 13, 2019

No incidents reported today.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019
Resolved - This incident has been resolved.
Nov 6, 16:39 GMT
Investigating - We are currently seeing abnormal behaviour on these servers specified, we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Nov 6, 15:18 GMT
Completed - The scheduled maintenance has been completed.
Nov 6, 15:42 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 10:16 BST
Scheduled - We are currently applying some upgrades to our mail platform to improve the service that we are able to provide. In order to ensure that your mail service runs smoothly during these improvements, there are some changes you will need to make sure are completed in your mail client if you have not already done so.

Our support team has written a series of step-by-step guides that you can follow for most major mail clients - such as Outlook and Windows Mail:

https://www.heartinternet.uk/support/article/changes-to-smtp-ports.html

If you are using a mail client that is not included in this article, or if you have followed the instructions there and are still experiencing issues, our support team are on hand to help. You can get in touch with them through your Heart Internet Control Panel.
Oct 1, 11:24 BST
Resolved - This incident has been resolved.
Nov 6, 09:54 GMT
Update - This has now been resolved.
Nov 6, 09:53 GMT
Investigating - We're aware of an issue with VPS hosted on "kvmhost73". We're working on it. Thanks for your patience.
Nov 6, 07:33 GMT
Nov 5, 2019
Resolved - This incident has been resolved.
Nov 5, 15:09 GMT
Monitoring - Our senior teams have identified the issue, which had re-occurred and have resolved it. We will continue to monitor for any further issues, but mail services have been working as expected since our last update.
Nov 5, 14:17 GMT
Identified - We are currently seeing a repeat of further abnormal behaviour on our mail servers we are continuing to work on the issue.
Nov 5, 12:03 GMT
Monitoring - Our senior teams have located the issue and have resolved it. We are continuing to monitor for any further issues, but mail services should return to normal now.
Nov 5, 11:27 GMT
Investigating - We are currently seeing abnormal behaviour on our mail servers we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Nov 5, 11:17 GMT
Resolved - This incident has been resolved.
Nov 5, 14:18 GMT
Investigating - Our 0330 660 0255 telephone number is currently unavailable, if you wish to get in contact with us via telephone please use our alternative number: (+44) 207 023 9001.
We hope to have this resolved as soon as possible.
Nov 5, 13:43 GMT
Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019
Resolved - This incident has been resolved.
Nov 2, 00:10 GMT
Update - The restorations of the VPS's from Kvmhost330 have begun, this will restore our latest backup of the VPS, we have no estimated time frame when this will be finished, we will update you once this has been completed. We apologise for any inconvenience caused.
Oct 30, 14:00 GMT
Identified - Due to hardware issues on KVM330, our engineers will be migrating or restoring all VPSs to new KVMs over the course of the next 24 hours.This work will take place overnight. Therefore, we will update all customers individually via a ticket in their account tomorrow (Wednesday 30th October) on our progress.

Heart Internet is committed to transparency with customers and will also be providing both an explanation and how we will mitigate future issues from taking place via ticket tomorrow.

We apologise for any inconvenience this may cause.
Oct 29, 16:56 GMT
Investigating - We are investigating further problems on kvmhost330. We will provide additional information as it becomes available.
Oct 29, 12:02 GMT
Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019
Resolved - This incident has been resolved.
Oct 30, 13:32 GMT
Investigating - We are currently aware of a problem affecting some mailboxes, users may encounter numerous problems sending emails. This is currently being investigated and we expect to have this matter resolved as soon as possible. We apologise for the inconvenience.
Oct 30, 12:59 GMT