Update - We are continuing to work on a fix for this issue.
May 30, 13:56 BST
Identified - We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:

- Microsoft (Hotmail & Office 365)
- Yahoo
- BT
- AOL

This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.

While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:

Add an SPF record:
If you’re using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

Use an alternate mail server:
We have a lot of different mail servers, all with different IP’s. If one mail server can’t send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.

Alternatively, we have a webmail interface which uses a more sophisticated filtering system.
May 29, 13:13 BST
Control Panels   Operational
DNS   Operational
Webservers   Operational
Mailservers   Operational
Premium Hosting   Operational
VPS & Hybrid Servers   Operational
Dedicated Servers   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2018

No incidents reported today.

Dec 8, 2018
Resolved - This incident has been resolved.
Dec 8, 11:07 GMT
Monitoring - Update - This problem has now been resolved, we will continue to monitor this cluster to ensure all operations run smoothly for the next few hours.
Dec 5, 08:50 GMT
Dec 5, 08:52 GMT
Update - We are now close to a resolution and our system administrators will be applying a change to complete the work. There may be brief downtime of no more than a few minutes during this. After this update we will monitor the situation to make sure it is fully resolved.
Dec 5, 07:46 GMT
Update - We are continuing to work through the evening to get this resolved, we apologise for any inconvenience caused.
Dec 5, 00:01 GMT
Update - We are continuing to receive reports of slow load times on some sites on Cluster 40 (web85, web86, web87, web88). Our teams are working on a fix and hope to have this completed this evening.
Dec 4, 18:05 GMT
Identified - Update: 2018-12-03 13:40
We are again seeing increased load on this cluster which is currently affecting the performance of sites on web servers apart of this group. Our system administrators are further investigating this and we expect to have this resolved as soon as possible. We apologise for the inconvenience caused.
Dec 4, 13:45 GMT
Monitoring - The load on the servers has significantly reduced, websites should be operational again, we are continuing to monitor the situation.
Dec 3, 22:41 GMT
Update - Update: our System Teams have identified the cause of the load issues and working on a fix on the increased load on cluster 40 (web85, web86, web87, web88).

We are seeing improved performance on sites load times and expect all sites to be running as normal by tomorrow morning.
Dec 3, 21:22 GMT
Identified - We are seeing increased load on cluster 40 (web85, web86, web87, web88) which may be affecting the performance of sites on these web servers. Our teams are working to resolve this as soon as possible.
Dec 3, 13:05 GMT
Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Resolved - This has now been resolved.
Dec 5, 15:25 GMT
Investigating - We are seeing increased load on cluster 43 (web239, web240, web241, web242) which may be affecting the performance of sites on these web servers. Our teams are working to resolve this as soon as possible.
Dec 5, 10:33 GMT
Dec 4, 2018
Resolved - This incident has been resolved.
Dec 4, 18:48 GMT
Investigating - We are seeing increased load on Cluster 43 (web239, web240, web241, web242) which may be affecting the performance of sites on these web servers. Our teams are working to resolve this as soon as possible.
Dec 4, 17:51 GMT
Completed - The scheduled maintenance has been completed.
Dec 4, 14:43 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 GMT
Scheduled - We will be performing maintenance on the network devices connected to the following Webservers and Kvmhosts. Websites, Premium hosting Websites, and VPS/Hybrid servers will experience loss of connectivity during the maintenance window.

web1 web2 web3 web4 web6 web7 web8 web9 web11 web12 web13 web14 web26 web27 web28 web29 web75 web76 web77 web78 web165 web166 web167 web168 web170 web171 web172 web173

kvmhost90 kvmhost91 kvmhost92 kvmhost96 kvmhost97 kvmhost98 kvmhost99 kvmhost109 kvmhost110 kvmhost248 kvmhost249 kvmhost266 kvmhost267 kvmhost358 ssd85 ssd86 ssd361
Dec 3, 09:58 GMT
Resolved - This incident has been resolved.
Dec 4, 11:14 GMT
Identified - We are currently seeing reports of 503 server responses on premium hosting, the affected containers are returning a web-server error response in place of a successful returned request to customer websites.

We are investigating the causes and hope to have this problem resolved promptly, we apologise for the inconvenience caused.
Dec 4, 08:46 GMT
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Completed - The scheduled maintenance has been completed.
Nov 29, 14:41 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 13:30 GMT
Scheduled - We will be performing urgent maintenance on the network device connected to the following Kvmhosts. VPS/Hybrid servers on these hosts will experience loss of connectivity during the maintenance window.

kvmhost250 kvmhost251 kvmhost253 kvmhost254 kvmhost255 kvmhost256 kvmhost257 kvmhost258 kvmhost259 kvmhost260 kvmhost261 kvmhost262 kvmhost263 kvmhost264 kvmhost265

We understand your Heart Internet services are important to you and we’re sorry this downtime comes at short notice. We’ve decided to take immediate action so we can fix this switch now and maintain the quality of our service. We really appreciate you’re understanding as we take action to make this fix.
Nov 29, 12:29 GMT
Nov 28, 2018
Resolved - This incident has now been resolved and normal performance has returned on these servers.
Nov 28, 19:34 GMT
Identified - We are currently seeing adverse performance on the following servers:

web32 web33 web34 web35 web37
web43 web44 web45 web46

We are investigating the causes and expect to have them back to normal operation soon. Please accept our apologies for the inconvenience caused.
Nov 28, 14:50 GMT
Nov 27, 2018

No incidents reported.

Nov 26, 2018
Completed - The scheduled maintenance has been completed.
Nov 26, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 22:00 GMT
Scheduled - At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance, servers will be rebooted.
Nov 26, 14:01 GMT
Nov 25, 2018

No incidents reported.