Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

If you need any assistance in updating this our support team will be happy to help.
Feb 10, 17:52 GMT
Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this
Jan 23, 12:30 GMT
Monitoring - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Nov 28, 14:21 GMT
Investigating - We are currently seeing a large amount of emails being deferred when sending to hotmail/outlook and other microsoft addresses. This includes and domains that have emails hosted with outlook services.

This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our admin team is currently investigating and attempting to contact them for further details, or a possible work around.

On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.

Our apologies for any inconvenience caused here in the meantime.
Oct 21, 15:45 GMT
Control Panels Operational
DNS Operational
Webservers Under Maintenance
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 25, 2017
Completed - The scheduled maintenance has been completed.
Mar 25, 04:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:30 GMT
Scheduled - We will be performing maintenance tasks on the MySQL server for the following web servers. Database performance may be degraded during the maintenance window.

web234 web235 web236 web237
Mar 24, 17:25 GMT
Mar 24, 2017
Completed - The scheduled maintenance has been completed.
Mar 24, 00:00 GMT
Update - We are in the process of bringing servers back online again now. Sites should come online again in the next few minutes. We will continue monitoring to take sure normal service is resumed. Again, we apologize for the length of time this update has taken.
Mar 23, 23:56 GMT
Update - Updates are currently in progress. We have a Dell engineer working closely with the team to carry out the updates on the storage system. Updates are being applied without issue right now and should be completed shortly. We apologize for the length of time this taking.
Mar 23, 22:51 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:30 GMT
Scheduled - We apologise for any inconvenience caused by this as it seems the status page regarding the maintenance tonight looks to have closed automatically due to an error on our side. This maintenance is still on going and will continue for a few hours. Once again we apologise for the confusion caused by the last status and can assure you we are working as hard as we can to complete this as soon as possible.
Mar 23, 22:18 GMT
Completed - The scheduled maintenance has been completed.
Mar 24, 00:00 GMT
Update - The maintenance is still currently in progress however will go over the original specified time. We apologise for any inconvenience caused by this and can assure you this we will get this completed as soon as possible.
Mar 23, 21:57 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:00 GMT
Scheduled - Thursday the 23rd at 21.00pm (UK time) we will be applying some routine updates to the shared Windows platform. The updates are intended to help improve the overall performance of the platform. During this maintenance window web servers will be rebooted.
Mar 21, 17:11 GMT
Mar 23, 2017
Resolved - This incident has been resolved.
Mar 23, 14:23 GMT
Investigating - We are currently seeing abnormal behaviour on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Mar 23, 14:06 GMT
Completed - Job completed at 03:30
Mar 23, 11:50 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 00:30 GMT
Scheduled - We will be performing maintenance tasks on the MySQL server for the following web servers. Database performance may be degraded during the maintenance window.

web170 web171 web172 web173
Mar 22, 13:15 GMT
Resolved - This incident has been resolved.
Mar 23, 11:05 GMT
Investigating - We are currently having adverse performance on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Mar 23, 11:02 GMT
Completed - The scheduled maintenance has been completed.
Mar 23, 01:38 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:30 GMT
Scheduled - We will be performing maintenance tasks on the MySQL server for the following web servers. Database performance may be degraded during the maintenance window.

web16 web17 web18 web19
Mar 22, 14:41 GMT
Mar 21, 2017
Completed - The scheduled maintenance has been completed.
Mar 21, 19:38 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 11:00 GMT
Scheduled - Throughout today we will be upgrading web servers to newer hardware. You may notice some slowness whilst work is being carried out but websites will continue to load.
Mar 17, 10:09 GMT
Resolved - This has now completed and all databases should be fully functioning. If you have any problems do please contact support, thank you for your patience in this matter.
Mar 21, 05:08 GMT
Update - We estimate this should be over halfway completed now.
Mar 21, 04:04 GMT
Update - MySQL is running again, and the fix is continuing to run to resolve all database issues - we hope this will be completed within the next few hours.
Mar 21, 03:11 GMT
Update - MySQL is currently down for all databases on web21, web22, web23 and web24, however this will shortly be remedied. Again, apologies for the inconvenience. We will also hopefully soon have an estimate on how long the permanent fix will take to complete.
Mar 21, 02:48 GMT
Update - Unfortunately the issue has been affecting all webservers (web21, web22, web23 and web24) again, however we have a fix in place now that is currently running. Many databases are already working again, but the process may take 4-6 hours to fully complete. We will update here with progress as best we can estimate it.
Mar 21, 02:02 GMT
Identified - MySQL issues are now only affecting one webserver - "web22". Our system administrators are continuing to work on this.
Mar 21, 00:44 GMT
Update - We are still investigating this, some MySql connections should go through without issues, however there is still an active issue present with MySql Connectivity on these servers.
Mar 20, 19:14 GMT
Investigating - We are currently seeing abnormal behaviour on this cluster which is currently affecting the Mysql connectivity to websites on this cluster, this involves the following web-servers:
web21
web22
web23
web24

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Mar 20, 17:34 GMT
Resolved - This incident has been resolved.
Mar 21, 02:30 GMT
Investigating - We are currently seeing abnormal behaviour on this Windows shared hosting webserver "web206", and are investigating the causes. We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Mar 21, 02:16 GMT
Mar 20, 2017
Completed - The scheduled maintenance has been completed.
Mar 20, 22:19 GMT
Scheduled - Throughout the night we will be preforming upgrades and maintenance to the MySQL instance for these servers . You may notice some write locks whilst work is being carried out meaning some websites way have issues loading MySQL content. This work will only take around 5 hours to run and websites should continue as normal after this time.
Mar 18, 09:49 GMT
Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 16, 2017
Resolved - This incident has been resolved.
Mar 16, 18:39 GMT
Update - We are still seeing some performance issues with this server related to high load, we are still investigating this and will provide a further update shortly.
Mar 16, 16:31 GMT
Investigating - We are currently having adverse performance on this server, and are investigating the causes.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Mar 16, 13:27 GMT
Completed - The scheduled maintenance has been completed.
Mar 16, 04:55 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 00:30 GMT
Scheduled - We will be performing maintenance tasks on the MySQL server for the following web servers. Database performance may be degraded during the maintenance window.

web43, web44, web45, web46
Mar 15, 16:29 GMT
Mar 15, 2017
Completed - The scheduled maintenance has been completed.
Mar 15, 22:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 GMT
Scheduled - This evening at 22:00pm (UK time) we will be applying routine patches to our shared Windows environment. We anticipate that patches will take no longer than 30 minutes to apply. During this time servers will be rebooted.
Mar 15, 09:19 GMT
Completed - The scheduled maintenance has been completed.
Mar 15, 03:58 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 GMT
Scheduled - The MySQL server for web110, web111, web112, web113, web100, web101, web102, web103 will be unavailable from 21:00 whilst we preform essential maintenance.
Mar 14, 11:26 GMT
Completed - The scheduled maintenance has been completed.
Mar 15, 03:57 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 00:30 GMT
Scheduled - We will be performing maintenance tasks on the MySQL server for the following web servers. Database performance may be degraded during the maintenance window.

web298, web299, web300, web301
Mar 14, 13:08 GMT
Mar 13, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.