Apple users who use our shared mail platform with a mail client might be encountering an SSL/Certificate Mismatch warning when connecting to our mail servers. To fix this, please see our Knowledgebase Article:
Users who have mail clients on Apple devices are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as `mail.youdomain.com`. This may be preventing you from connecting our mail servers to send/receive emails.
To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`. This can be found in your control panel.
Alternatively, you can add an exception to the SSL Certificate via Keychain.
Mar 20, 12:21 GMT
The scheduled maintenance has been completed.
Mar 13, 22:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:00 GMT
Windows Shared Hosting Maintenance At 21:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance servers will be rebooted.
Mar 13, 13:36 GMT
This incident has been resolved.
Mar 13, 08:58 GMT
20:55 - We this issue has been resolved now, and normal operation has returned to the affected servers. We will continue to monitor the situation.
Mar 11, 20:57 GMT
We are currently experiencing a temporary issue on some web servers, and are investigating the causes. We hope to have them back to normal operation soon, and apologise for any inconvenience caused.
Mar 11, 12:34 GMT