Identified - We have removed PHP4 from our shared hosting platform, as it is no longer supported and may be exposed to security vulnerabilities. Upgrading your site to a newer version of PHP (we recommend choosing PHP5.6 or PHP7) is possible through your eXtend Control Panel.
Jun 6, 18:31 BST
Update - We are continuing to work on a fix for this issue.
May 30, 13:56 BST
Identified - We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:

- Microsoft (Hotmail & Office 365)
- Yahoo
- BT

This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.

While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:

Add an SPF record:
If you’re using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:

v=spf1 exists:%{i} exists:%{i} -all

Use an alternate mail server:
We have a lot of different mail servers, all with different IP’s. If one mail server can’t send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.

Alternatively, we have a webmail interface which uses a more sophisticated filtering system.
May 29, 13:13 BST
Investigating - We are aware that some users are currently not able to access their Heart Internet accounts via the 'Log in with Facebook' option.

Logins using your normal email address and password combinations will continue work.

We hope to have this problem resolved as soon as possible.
Mar 19, 19:25 GMT
Control Panels   Operational
DNS   Operational
Webservers   Operational
Mailservers   Operational
Premium Hosting   Operational
VPS & Hybrid Servers   Operational
Dedicated Servers   Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jun 18, 2018

No incidents reported today.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018
Resolved - This incident has been resolved.
Jun 15, 06:04 BST
Identified - We are currently aware of a problem affecting websites on this cluster, affected websites will generate one of few server-side error responses indicating a problem.

We hope to have this resolved as soon as possible.

Affected servers include:
web130, web131
web132, web133
Jun 14, 17:44 BST
Jun 13, 2018
Resolved - This incident has been resolved.
Jun 13, 21:07 BST
Identified - We need to carry out emergency maintenance work on KVMhost ssd85. VPS's on this host will be offline for a short period of time whilst the host is restarted.

This incident will be updated once work is carried out.
Jun 10, 13:46 BST
Jun 12, 2018

No incidents reported.

Jun 11, 2018
Resolved - The server is now back online.
Jun 11, 21:05 BST
Investigating - Due to unforeseen issues on this KVM host, we had to reboot the server which involves any running VPSs to go offline for a short amount of time.

This will be updated once the host is back online.
Jun 11, 20:40 BST
Jun 9, 2018
Resolved - We have identified the problem and have implemented a fix.
Jun 9, 08:30 BST
Investigating - We are aware that some users on our Windows shared hosting platform may be experiencing difficulties in accessing their websites at the moment.

This is currently being investigated by our systems administration team.
Jun 9, 08:11 BST
Jun 8, 2018

No incidents reported.

Jun 7, 2018
Resolved - This has now been resolved
Jun 7, 11:40 BST
Identified - We have identified the cause of the problems affecting site connectivity. We've implemented steps to ensure normal service can resume, and will continue to monitor the situation.
Jun 7, 10:52 BST
Investigating - We're currently investigating reports of connectivity issues on our shared hosting platform. We hope to have things resolved as soon as possible. We apologise for any inconvenience this may cause .
Jun 7, 10:32 BST
Jun 5, 2018

No incidents reported.

Jun 4, 2018

No incidents reported.