In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 10:16 BST
Scheduled - We are currently applying some upgrades to our mail platform to improve the service that we are able to provide. In order to ensure that your mail service runs smoothly during these improvements, there are some changes you will need to make sure are completed in your mail client if you have not already done so.

Our support team has written a series of step-by-step guides that you can follow for most major mail clients - such as Outlook and Windows Mail:

https://www.heartinternet.uk/support/article/changes-to-smtp-ports.html

If you are using a mail client that is not included in this article, or if you have followed the instructions there and are still experiencing issues, our support team are on hand to help. You can get in touch with them through your Heart Internet Control Panel.
Control Panels Operational
DNS Operational
Webservers Operational
Mailservers Under Maintenance
Premium Hosting Operational
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Windows Shared Hosting Maintenance Oct 16, 21:00-22:00 BST
At 21:00pm (BST) we will be performing routine maintenance on the Shared Windows environment. During this maintenance, servers will be rebooted.
Posted on Oct 16, 12:27 BST
Past Incidents
Oct 16, 2019

No incidents reported today.

Oct 15, 2019
Resolved - This incident has been resolved.
Oct 15, 22:48 BST
Investigating - We are currently seeing abnormal behaviour on this mail server, users may encounter connectivity problems to mailboxes hosted on the server. We are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Oct 15, 20:26 BST
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019
Completed - The scheduled maintenance has been completed.
Oct 12, 04:57 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 BST
Scheduled - We will be rebooting our Hybrid VPS host servers at this time to apply important security updates.
Oct 4, 10:15 BST
Oct 11, 2019
Resolved - This incident has been resolved.
Oct 11, 22:20 BST
Investigating - We are currently seeing abnormal behaviour on Mail40, we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Oct 11, 20:08 BST
Completed - The scheduled maintenance has been completed.
Oct 11, 02:25 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 BST
Scheduled - We will be rebooting our HDD VPS host servers at this time to apply important security updates.
Oct 4, 10:14 BST
Oct 10, 2019
Completed - The scheduled maintenance has been completed.
Oct 10, 04:22 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 BST
Scheduled - We will be rebooting our SSD VPS host servers at this time to apply important security updates.
Oct 4, 10:12 BST
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 3, 2019
Resolved - This incident has been resolved.
Oct 3, 23:50 BST
Monitoring - Mail52 and Mail49 issues look to have been resolved and we are monitoring this further to ensure it remains stable.
Oct 3, 23:15 BST
Update - Mail52 issues have been resolved and we are monitoring this further to ensure it remains stable, we are still working on Mail49.
Oct 3, 23:03 BST
Update - Mail49 is suffering with similar issues now, we are still investigating and apologise for any inconvience caused.
Oct 3, 22:08 BST
Investigating - We are currently seeing abnormal behaviour on mail52, we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Oct 3, 21:16 BST
Resolved - This incident has been resolved.
Oct 3, 18:00 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 17:45 BST
Investigating - We are currently seeing abnormal behaviour on mail50, we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Oct 3, 16:46 BST
Resolved - This incident has been resolved.
Oct 3, 12:41 BST
Monitoring - Server has now resumed it's email operations. We will continue to monitor this for the time being.
Oct 3, 10:36 BST
Investigating - We are currently experiencing some issues with connectivity to email services on mail61. We are investigating this and aim to resolve this as soon as possible.

We apologise for any inconvenience caused by this.
Oct 3, 09:30 BST
Oct 2, 2019
Resolved - This incident has been resolved.
Oct 2, 19:08 BST
Monitoring - The issue has now been brought under control and normal performance should now be returning to the webservers again. We will continue to monitor this further and post any further updates here if necessary.
Oct 2, 16:37 BST
Investigating - We are currently seeing abnormal behaviour on a number of servers, we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Oct 2, 16:23 BST