Update - We are continuing to work on a fix for this issue.
May 30, 13:56 BST
Identified - We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:

- Microsoft (Hotmail & Office 365)
- Yahoo
- BT
- AOL

This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.

While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:

Add an SPF record:
If you’re using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

Use an alternate mail server:
We have a lot of different mail servers, all with different IP’s. If one mail server can’t send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.

Alternatively, we have a webmail interface which uses a more sophisticated filtering system.
May 29, 13:13 BST
Control Panels   Operational
DNS   Operational
Webservers   Operational
Mailservers   Operational
Premium Hosting   Operational
VPS & Hybrid Servers   Operational
Dedicated Servers   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2019

No incidents reported today.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019
Resolved - This incident has been resolved.
Jan 17, 15:22 GMT
Identified - We are currently having adverse performance on the following servers:
web135, web136, web137, web138

Affected websites may encounter delays whilst loading, we are aware of the problem and are working to get this back to normal operation soon.

We apologise for any inconvenience caused.
Jan 17, 12:14 GMT
Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019
Resolved - This incident has been resolved.
Jan 8, 13:56 GMT
Investigating - We are currently having adverse performance on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Jan 7, 20:38 GMT
Jan 7, 2019
Completed - The scheduled maintenance has been completed.
Jan 7, 22:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 22:00 GMT
Scheduled - At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance, servers will be rebooted.
Jan 7, 11:55 GMT