Heart Internet Status

All Systems Operational

Control Panels Operational

DNS Operational

Webservers Operational

Mailservers Operational

Premium Hosting Operational

VPS & Hybrid Servers Operational

Dedicated Servers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 20, 2019

No incidents reported today.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

Managed VPS reboot

Completed - The scheduled maintenance has been completed.
Aug 17, 21:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 19:00 BST

Scheduled - In order to apply essential security updates we will be rebooting managed VPS.

We expect this to be completed within a couple of hours.
Aug 2, 12:19 BST

Aug 16, 2019

VPS and Managed VPS reboots

Completed - The scheduled maintenance has been completed.
Aug 16, 00:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 22:00 BST

Scheduled - We are rebooting the hosts kvmhost343, mvps341, mvps349, mvps351 and ssd347 for essential maintenance at 22:00 on the 15/08/2019. This will should take no longer than 2 hours. All VM's should be powered down before reboot and will be powered back on after the work has completed
Aug 15, 14:47 BST

Aug 15, 2019

15th August 2019 – Planned System Maintenance for .UK domain family:

Completed - The scheduled maintenance has been completed.
Aug 15, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 05:30 BST

Scheduled - On Thursday 15th August essential maintenance will be taking place from: 05:30 – 08:00 BST (UTC +1). There will be connection resets during this time for the following services:

gTLD & UK:

EPP
Online Services
Operational Test & Evaluation (OT&E)
Registrar Resources
Searchable WHOIS
Testbed
Web Domain Manager
WHOIS

.UK only:

Domain Availability Checker (DAC)
Aug 12, 15:59 BST

Aug 14, 2019

Webmail connectivity issues

Resolved - This incident has been resolved.
Aug 14, 15:24 BST

Investigating - We are currently seeing abnormal behaviour when attempting to access the webmail portal, we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Aug 14, 11:50 BST

Aug 13, 2019

No incidents reported.

Aug 12, 2019

kvmhost331 reboot

Completed - The scheduled maintenance has been completed.
Aug 12, 23:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:00 BST

Scheduled - We will be rebooting kvmhost331 at 21:00 to carry out essential maintenance.

We expect this work to take no longer than two hours and we apologise for any inconvenience this may cause.
Aug 12, 17:27 BST

SiteDesigner connectivity issues

Resolved - This incident has been resolved.
Aug 12, 10:43 BST

Identified - We are continuing to work on the issue with Sitedesigner services.
Aug 8, 20:16 BST

Update - We are continuing to investigate this issue and work on a resolution, we apologise for any inconvenience caused.
Aug 8, 13:22 BST

Investigating - We are currently aware that customers using the Sitedesigner service are having problems accessing their sites and we are investigating the cause.

We apologise for any inconvenience caused.
Aug 7, 14:23 BST

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 7, 2019

Mail61 Connectivity Problem

Resolved - Connections to the mail server have been restored.
Aug 7, 22:28 BST

Investigating - We are currently experiencing some adverse connection problems to this mail server, as a result some users my not be able to connect to their mailboxes on the server. Our system administrators are currently investigating this and we hope to have it back to normal as soon as possible.
Aug 7, 13:42 BST

Aug 6, 2019

No incidents reported.