Update - This is also effecting the speed and connections of the database server for these webservers : web105, web106, web107, web108
Apr 24, 16:11 BST
Identified - The cause has been identified as large amounts of traffic hitting the servers. We are currently In contact with our networks team to get this resolved. An ETA will be provided if/when available.
Apr 24, 16:01 BST
Investigating - We are currently experiencing abnormal performance on these web servers . This is causing slowness or failures when accessing websites served by these web servers.

Our admins are currently investigating the cause, further updates will be provided as we receive further information.
Apr 24, 15:48 BST
Investigating - We are currently experiencing database connection issues on these web servers . This is causing slowness or failures when accessing websites served by a database and you will be presented by the error "Error establishing a database connection"

Our System Admins are currently investigating the cause, further updates will be provided as we receive further information.
Apr 24, 16:11 BST
Update - We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.
Apr 13, 14:20 BST
Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

If you need any assistance in updating this our support team will be happy to help.
Feb 10, 17:52 GMT
Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this
Jan 23, 12:30 GMT
Investigating - We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.
Apr 6, 13:04 BST
Monitoring - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Nov 28, 14:21 GMT
Investigating - We are currently seeing a large amount of emails being deferred when sending to hotmail/outlook and other microsoft addresses. This includes and domains that have emails hosted with outlook services.

This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our admin team is currently investigating and attempting to contact them for further details, or a possible work around.

On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.

Our apologies for any inconvenience caused here in the meantime.
Oct 21, 15:45 BST
Control Panels Operational
DNS Operational
Webservers Operational
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Under Maintenance
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017
Resolved - This issue has now been resolved and we apologise for the inconvenience caused.
Apr 21, 22:46 BST
Investigating - We are currently seeing abnormal performance across our shared Windows platform.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Apr 21, 22:25 BST
Resolved - This incident has been resolved.
Apr 21, 10:04 BST
Investigating - We are currently seeing abnormal performance on this server, websites loading from web218 may experience 504 Time-out responses, we are aware of this issue and are investigating the causes. We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Apr 21, 09:35 BST
Apr 20, 2017
Completed - The scheduled maintenance has been completed.
Apr 20, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 21:00 BST
Scheduled - We are carrying out Network Connectivity upgrades into our Data Centre.

The upgrade is to increase one of our Network Links from 10G to 20G. We do not expect an impact, but there may be some increased latency during this period.

If for any reason we do see an impact we will be able to roll back immediately.
Apr 20, 14:48 BST
Apr 19, 2017
Completed - Maintenance completed successfully with no issues.
Thank you for your patience.
Apr 19, 22:17 BST
Scheduled - This evening between 22:00 and 22:30 we will be performing maintenance on our shared MSSQL servers. During this maintenance window servers will be powered off.
Apr 19, 09:01 BST
Apr 18, 2017

No incidents reported.

Apr 17, 2017
Resolved - This incident has been resolved.
Apr 17, 00:05 BST
Update - Our apologies for the delays here, the estimate was not met. We are continuing to work on this.
Apr 16, 22:50 BST
Identified - The cause has been identified and a fix is being implemented now. The current estimated time to completion is an hour.
Apr 16, 21:44 BST
Investigating - We are currently having adverse performance on this server, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Apr 16, 21:15 BST
Apr 16, 2017
Resolved - This incident has been resolved.
Apr 16, 13:35 BST
Investigating - We are currently having adverse performance on the Windows hosting web servers, and we are investigating the causes. We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Apr 16, 10:42 BST
Apr 15, 2017
Resolved - This incident has been resolved.
Apr 15, 19:15 BST
Investigating - We are currently having adverse performance on the Windows hosting web servers, and we are investigating the causes. We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Apr 15, 14:34 BST
Resolved - This incident has been resolved.
Apr 15, 18:33 BST
Investigating - We are currently having adverse performance on these web servers, and are investigating the causes. We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Apr 15, 14:35 BST
Resolved - This has now been resolved, we apologise for any inconvenience caused regarding this.
Apr 15, 13:53 BST
Update - We are currently still investigating this and will provide further updates once we have them, we apologise for any inconvenience caused.
Apr 15, 11:33 BST
Investigating - We are currently having adverse performance on the Windows hosting web servers, and are investigating the causes. We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Apr 15, 10:11 BST
Resolved - This has now been resolved, we apologise for any inconvenience caused regarding this.
Apr 15, 12:28 BST
Update - We are currently still investigating this and will provide further updates once we have them, we apologise for any inconvenience caused.
Apr 15, 11:34 BST
Investigating - We are currently having adverse performance on these web servers, and are investigating the causes. We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Apr 15, 09:42 BST
Apr 14, 2017

No incidents reported.

Apr 13, 2017
Resolved - This incident has been resolved.
Apr 13, 19:22 BST
Update - We are seeing some further issues with the performance of this Mail Server and our System Administration Team are working on this further.
Apr 13, 18:27 BST
Investigating - We are currently seeing issues with logging into Mailboxes on this server.

We are aware of the issue and are working on correcting this and apologise for the inconvenience caused.
Apr 13, 15:53 BST
Resolved - This incident has been resolved.
Apr 13, 14:15 BST
Investigating - We are currently having adverse performance on these servers, and are investigating the causes.

We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Apr 13, 13:04 BST
Completed - The scheduled maintenance has been completed.
Apr 13, 02:56 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 00:00 BST
Scheduled - We will be rebooting the following servers overnight. Guests will be shut down cleanly before going down.

hybrid67, hybrid70, hybrid71, hybrid73, hybrid80, hybrid83, hybrid108, hybrid115, hybrid118, hybrid119, hybrid125, hybrid127
Apr 12, 09:39 BST
Apr 12, 2017
Resolved - 21:50 - This has now been resolved. Following a server crash, it has been rebooted and back online. This will be monitored for further problems.
Apr 12, 21:50 BST
Investigating - We are currently having adverse performance on this server, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Apr 12, 21:34 BST
Resolved - This incident has been resolved.
Apr 12, 20:03 BST
Investigating - We are currently having adverse performance on this server, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Apr 12, 17:01 BST
Resolved - This incident has been resolved.
Apr 12, 14:20 BST
Identified - Our administrators are aware of an issue concerning FTP on Windows packages, and hope to have it resolved soon.
Apr 12, 14:03 BST
Resolved - Both KVM hosts are back online.
Apr 12, 11:58 BST
Update - The kvmhost "hybrid123" is now back online and working. All servers on there have been started, any issues with the server do check via VNC or SSH console first then let support know. We hope "hybrid65" will also be resolved shortly.
Apr 12, 08:39 BST
Update - Unfortunately we are still working on this issue, but we do have our most senior engineers working on it as a top priority. We will update here again as soon as possible.
Apr 12, 08:14 BST
Update - We believe "hybrid65" has a hardware issue and our data centre staff are working hard to locate and fix the faulty component. Regarding "hybrid123" the server has booted, but there is a networking issue which is also being investigated and worked on.
Apr 12, 06:24 BST
Identified - Following on from the scheduled maintenance starting at midnight, work unfortunately is still continuing on the following Hybrid Server kvmhosts - "hybrid65" and "hybrid123". We will update here again as soon as we have further progress with these. Apologies for the inconvenience caused.
Apr 12, 03:48 BST
Apr 11, 2017
Resolved - This incident has been resolved.
Apr 11, 20:09 BST
Investigating - We are currently having adverse performance on these servers, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Apr 11, 15:46 BST
Apr 10, 2017
Completed - The scheduled maintenance has been completed.
Apr 10, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 14:15 BST
Scheduled - We will be performing network maintenance to improve our internal infrastructure. Service should not be disrupted but there may be very brief connectivity drops during the maintenance window.
Apr 10, 14:03 BST