Identified - As of yesterday, those who use a mail client on their Apple devices to connect to our shared mail services may be encountering an error regarding an SSL certificate mismatch.

To fix this, please see our Knowledgebase Article:
https://www.heartinternet.uk/support/article/ssl-warning-on-apple-devices-when-connecting-to-mail-server.html
Mar 21, 10:33 GMT
Control Panels Operational
DNS Operational
Webservers Operational
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 21, 2019
Update - Apple users who use our shared mail platform with a mail client might be encountering an SSL/Certificate Mismatch warning when connecting to our mail servers. To fix this, please see our Knowledgebase Article:

https://www.heartinternet.uk/support/article/ssl-warning-on-apple-devices-when-connecting-to-mail-server.html
Mar 20, 21:18 GMT
Identified - Users who have mail clients on Apple devices are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as `mail.youdomain.com`. This may be preventing you from connecting our mail servers to send/receive emails.

To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`. This can be found in your control panel.

Alternatively, you can add an exception to the SSL Certificate via Keychain.
Mar 20, 12:21 GMT
Mar 20, 2019
Resolved - This incident has been resolved.
Mar 20, 12:21 GMT
Investigating - We're investigating reports of connectivity issues on our shared mail servers.

We'll provide updates as soon as possible.
Mar 20, 11:55 GMT
Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019
Resolved - This incident has been resolved.
Mar 14, 21:51 GMT
Investigating - We are currently seeing abnormal behaviour on this server and are investigating the causes, customers affected are unable to send/receive or access their mailboxes.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Mar 14, 20:07 GMT
Mar 13, 2019
Completed - The scheduled maintenance has been completed.
Mar 13, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:00 GMT
Scheduled - Windows Shared Hosting Maintenance
At 21:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance servers will be rebooted.
Mar 13, 13:36 GMT
Resolved - This incident has been resolved.
Mar 13, 17:16 GMT
Investigating - We are currently seeing abnormal behaviour whilst using the control panel on Web17, some features such as the ability to create databases are showing an "internal server" error.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Mar 13, 16:36 GMT
Resolved - This incident has been resolved.
Mar 13, 09:03 GMT
Investigating - We are investigating reports of problems connecting to sites on our Windows shared hosting platform.

We'll provide updates shortly.
Mar 13, 08:59 GMT
Resolved - This incident has been resolved.
Mar 13, 08:58 GMT
Monitoring - 20:55 - We this issue has been resolved now, and normal operation has returned to the affected servers. We will continue to monitor the situation.
Mar 11, 20:57 GMT
Investigating - We are currently experiencing a temporary issue on some web servers, and are investigating the causes.
We hope to have them back to normal operation soon, and apologise for any inconvenience caused.
Mar 11, 12:34 GMT
Mar 12, 2019
Resolved - This incident has been resolved.
Mar 12, 20:45 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 18:57 GMT
Identified - The issue has been identified and a fix is being implemented.
Mar 12, 18:57 GMT
Investigating - We are currently seeing abnormal behaviour on these servers, some sites are displaying a forbidden error which are causing them to become unavailable, we are investigating the causes.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Mar 12, 18:47 GMT
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.