Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

If you need any assistance in updating this our support team will be happy to help.
Feb 10, 17:52 GMT
Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this
Jan 23, 12:30 GMT
Monitoring - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Nov 28, 14:21 GMT
Investigating - We are currently seeing a large amount of emails being deferred when sending to hotmail/outlook and other microsoft addresses. This includes and domains that have emails hosted with outlook services.

This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our admin team is currently investigating and attempting to contact them for further details, or a possible work around.

On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.

Our apologies for any inconvenience caused here in the meantime.
Oct 21, 15:45 GMT
Control Panels Operational
DNS Operational
Webservers Operational
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2017

No incidents reported today.

Feb 25, 2017

No incidents reported.

Feb 24, 2017
Resolved - This incident has been resolved.
Feb 24, 09:37 GMT
Investigating - We are currently seeing issues with logins to Exchange mailboxes, and are investigating the causes. We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Feb 24, 08:13 GMT
Feb 23, 2017
Resolved - This incident has been resolved.
Feb 23, 17:50 GMT
Update - This is still being investigated and worked on as a priority by our system administrator team, we will hopefully have another update later this morning on this issue.
Feb 23, 07:16 GMT
Update - Some users may notice poor performance at peak times when working with Database driven websites. Our System Administration Team is aware of this and we are continuing to work on performance improvements.
Feb 22, 17:48 GMT
Identified - Our System Administration Team is continuing to work on improving performance on these servers. While this work is ongoing there may be some periods of slowness accessing some sites.

We apologise for the inconvenience caused as a result of this.
Feb 21, 12:59 GMT
Investigating - We are currently having adverse performance on these servers.

Upon investigating the causes we've taken the decision to migrate a number of the packages on these clusters over to a new database server.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Feb 20, 09:40 GMT
Resolved - This incident has been resolved.
Feb 23, 17:50 GMT
Update - This issue is showing as being largely resolved and we are continuing to monitor performance on this server.

If you are having problems accessing your Mailbox on Mail 114 please contact support.
Feb 23, 15:32 GMT
Update - We can confirm migrations have been completed now. Mail logins should be working normally and there should be no further issues. If you're still experiencing any problems please let us know.
Feb 23, 10:42 GMT
Update - Migration work has finished for now, which will mean less load on the mailserver. We may resume work later this morning though, however this will be evaluated first by our senior system administration team.
Feb 23, 03:49 GMT
Update - The 'load' on the mailserver looks good at present, and looking at the logs customers are able to successfully login to mailboxes. Some may experience timeouts but should be fine after a few retries. The mail queue is at normal or expected levels.
Feb 23, 00:08 GMT
Update - We are still monitoring this and will let you know further updates shortly, your patience is appreciated.
Feb 22, 22:30 GMT
Update - We have further increased the available connections to Mailboxes on this server back to near capacity and we expect the ongoing migration to complete within the next 2 hours.

Customers should now be able to connect to Mailboxes with much better success than earlier in the day.
Feb 22, 18:57 GMT
Update - We are increasing the number of available IMAP and POP connections further to allow more users to login to Mailboxes on this server. Migrations of Mailboxes that are being performed to other servers is underway and is around 50% complete. As these migrations continue we will be able to increase the number of available connections for IMAP and POP.
Feb 22, 16:19 GMT
Update - There are still some connection limits in place to keep the server at a safe load, but we are increasing these on an ongoing basis. If you are not able to connect you should be able to after waiting for a short period of time.
Feb 22, 15:10 GMT
Update - The limit to the number of concurrent connections has been lifted and the server is coping well, we hope to be able to lift this again soon.
Feb 22, 13:44 GMT
Update - Logging in to mailboxes should now be possible however we've had to limit the number of concurrent connections to prevent the server being placed under a high load. This may result in your login being denied on some attempts, please do not simply keep retrying, give it some time between attempts.

As the server settles we'll increase the number of possible connections and we're continuing to live migrate mailboxes to new servers, this should result in no further interruption to service.
Feb 22, 11:52 GMT
Update - Migration away of a large number of mailboxes is almost finished and should be complete in the next hour, after this we'll be trailing enabling normal access again.
Feb 22, 10:25 GMT
Update - Work has continued through the night and is still being carried out by our System Administration Team, however it is in it's final stages. The mail queue has been reduced completely on this server, and a migration of a large amount of mailboxes is currently being finished.

Once completed mail login should be possible again. This sever is still accepting messages for delivery which should be available once logins are restored. We apologise for any inconvenience caused.
Feb 22, 09:01 GMT
Update - Users are still unable to login to Mailboxes on this server while work is being carried out by our System Administration Team. The mail queue has been reduced significantly on this server however further work is still being carried out, this sever is still accepting messages for delivery which should be available once logins are restored. We apologise for any inconvenience caused.
Feb 21, 20:31 GMT
Update - Users are currently unable to login to Mailboxes on this server while work is being carried out by our System Administration Team. There is a large mail queue on this server and it is still accepting messages for delivery which should be available once logins are restored.
Feb 21, 17:16 GMT
Update - Currently, users will not be able to login to mailboxes hosted on this server. This is intentional whilst work is being carried out on the server - it will not impact the receiving of emails.
Feb 21, 15:25 GMT
Update - Work is ongoing to improve performance and stability, our System Administration Team are working on this but there may still be some degraded performance at this time.

We apologise for the inconvenience caused as a result of this problem.
Feb 21, 12:59 GMT
Monitoring - Performance on this server has improved, we are still monitoring this and will continue to do so over the weekend to ensure stability.

This status page will be kept up to date with the latest information on this server.
Feb 17, 17:42 GMT
Investigating - We are currently seeing some poor performance on this Mail Server which will result in a delay accessing Mailboxes.

Our System Administration Teams are working on correcting this and we hope to have this back to normal operation shortly.

We apologise for the inconvenience caused.
Feb 17, 11:21 GMT
Resolved - We have made changes to the way in which MySQL Databases are stored for our Windows Platform in order to improve performance and this should resolve these issues going forward.
Feb 23, 17:49 GMT
Identified - We are currently seeing abnormal MySQL connectivity errors across the shared windows platform, only MySQL database driven websites are affected by this, We are aware of this issue and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Feb 23, 13:48 GMT
Feb 21, 2017
Resolved - This incident has been resolved.
Feb 21, 10:05 GMT
Identified - We are currently seeing abnormal behaviour on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Feb 21, 09:51 GMT
Resolved - This incident has been resolved.
Feb 21, 09:34 GMT
Identified - We are currently seeing abnormal behaviour on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Feb 21, 08:35 GMT
Feb 20, 2017
Completed - The scheduled maintenance has been completed.
Feb 20, 21:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 GMT
Scheduled - This evening at 9pm (UK time) we will be rebooting a shared database server (MSSQL2) to apply Windows updates. This should take no longer than 30 minutes. We apologize for any inconvenience caused by this.
Feb 20, 17:10 GMT
Feb 19, 2017
Resolved - This has now been resolved.
Feb 19, 21:13 GMT
Monitoring - There was high load on the shared database server causing issues with "Too many connections" errors or slow web sites. Load has been brought down to acceptable levels and are currently monitoring it.
Feb 19, 20:54 GMT
Investigating - We are currently having adverse performance on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Feb 19, 19:52 GMT
Feb 18, 2017

No incidents reported.

Feb 16, 2017
Resolved - This incident has been resolved.
Feb 16, 18:17 GMT
Identified - We are seeing some improvement to the performance of this Mail Server however work is ongoing and more information will be provided here as soon as we have it.
Feb 16, 16:37 GMT
Investigating - We are currently having adverse performance on this server, and are investigating the causes.

During this time there may be issues logging into some mailboxes, and some mail delivery may be delayed.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Feb 16, 14:40 GMT
Feb 15, 2017
Resolved - This incident has been resolved.
Feb 15, 16:21 GMT
Update - We believe a DDoS attack has occurred and our networks team are continuing to scrub and reroute bad traffic. We apologise for any inconvenience during this time.
Feb 15, 14:24 GMT
Identified - Our Networks Team are investigating the issue now and we should have full service restored shortly.
Feb 15, 13:27 GMT
Investigating - We are currently seeing some connection issues to our Windows Platform and our System Administration Team are currently working on this issue.

We expect to have normal service resumed shortly.

We apologise for the inconvenience caused.
Feb 15, 12:44 GMT
Feb 14, 2017
Resolved - The load on this cluster is back within normal range.
Feb 14, 20:11 GMT
Investigating - We are currently having adverse performance on this server, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Feb 14, 16:24 GMT
Feb 13, 2017
Resolved - We have resolved the issue and sites are loading normally, we apologise for any inconvenience caused regarding this.
Feb 13, 23:56 GMT
Investigating - We are currently having adverse performance on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Feb 13, 23:28 GMT
Resolved - This incident has been resolved.
Feb 13, 14:00 GMT
Investigating - We are currently having adverse performance on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Feb 13, 11:16 GMT
Feb 12, 2017

No incidents reported.