Investigating - We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.
Apr 6, 13:04 BST
Update - We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.
Apr 13, 14:20 BST
Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

If you need any assistance in updating this our support team will be happy to help.
Feb 10, 17:52 GMT
Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this
Jan 23, 12:30 GMT
Monitoring - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Nov 28, 14:21 GMT
Investigating - We are currently seeing a large amount of emails being deferred when sending to hotmail/outlook and other microsoft addresses. This includes and domains that have emails hosted with outlook services.

This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our admin team is currently investigating and attempting to contact them for further details, or a possible work around.

On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.

Our apologies for any inconvenience caused here in the meantime.
Oct 21, 15:45 BST
Control Panels   Operational
DNS   Operational
Webservers   Under Maintenance
Mailservers   Operational
Premium Hosting   Operational
VPS & Hybrid Servers   Operational
Dedicated Servers   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 14, 2017
Resolved - This incident has been resolved.
Dec 14, 03:13 GMT
Investigating - We are currently seeing abnormal behaviour on this server, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Dec 14, 02:55 GMT
Dec 13, 2017
Completed - All planned work has now been completed.
Dec 13, 23:28 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 22:00 GMT
Scheduled - At 22.00PM (UK time) we will performing essential maintenance to our shared MS SQL environment. We have scheduled 2 hours for this work to take place. During this time database availability may be intermittent. We do not anticipate that availability to be affected for the entire 2 hour window. We apologise for any inconvenience caused by this.
Dec 11, 08:48 GMT
Dec 12, 2017

No incidents reported.

Dec 11, 2017
Resolved - This incident has been resolved.
Dec 11, 11:43 GMT
Identified - We have identified an issue with a couple of machines that have no network capability, we are working on getting this back up and running, we apologise for any delay caused.
Dec 10, 11:22 GMT
Investigating - We are currently encountering abnormal connectivity problems on this server, as a result customers may encounter errors when connecting to guests on this kvmhost, we are investigating the causes.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Dec 9, 23:06 GMT
Dec 10, 2017
Resolved - This should be fixed however we will be monitoring this during the day to ensure it doesn't reoccur.
Dec 10, 11:13 GMT
Investigating - Some customers are experiencing some connectivity issues when logging into or accessing their accounts, this is currently being investigated by our System Administrators and we hope to get this resolved as soon as possible, we do apologise for any inconvenience caused.
Dec 10, 09:50 GMT
Dec 9, 2017
Resolved - This incident has been resolved.
Dec 9, 17:41 GMT
Investigating - Some customers are experiencing some connectivity issues when logging into or accessing their accounts, this is currently being investigated by our System Administrators and we hope to get this resolved as soon as possible, we do apologise for any inconvenience caused.
Dec 9, 16:46 GMT
Resolved - This has been resolved
Dec 9, 11:50 GMT
Investigating - We are currently having adverse performance on this server, and are investigating the causes.
Sites may be offline and have intermittent connectivity problems, we expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Dec 9, 09:47 GMT
Dec 8, 2017
Resolved - This incident has been resolved.
Dec 8, 21:29 GMT
Update - Update: 2017-12-08 18:36
The failed disk has been replaced, data is being replicated onto the new disk currently, however we will need to reboot the kvmhost shortly after this has completed.

We do apologise for the inconvenience, we hope to have this host back up and running as soon as possible.
Dec 8, 18:39 GMT
Identified - We are currently aware of a disk failure on this kvmhost, this is currently being looked into by our system administrators.

As far as we are aware data on this host should not be affected, we expect to have this back to normal operation soon, and apologise for any inconvenience caused.
Dec 8, 18:09 GMT
Completed - The scheduled maintenance has been completed.
Dec 8, 10:52 GMT
Scheduled - At 22.00PM (UK time) we will performing essential maintenance to our shared MS SQL environment. During this maintenance we will be migrating one of the shared MS SQL servers to newer, better spec hardware. The new MS SQL server will be running the same version of SQL so this will not impact any database behaviour.
Dec 4, 11:17 GMT
Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017
Completed - The scheduled maintenance has been completed.
Dec 5, 13:21 GMT
Scheduled - Some host servers for the VPS and MVPS products are having hardware maintenance carried out tonight. Any customers that this should impact have been ticketed regarding this., Please check your tickets within your Heart Internet account to see if you are affected at the times stated if you server appears to be offline at this time.
Oct 17, 16:17 BST
Completed - The scheduled maintenance has been completed.
Dec 5, 13:21 GMT
Scheduled - The host servers for some SSD VPS and MVPS customers are being rebooted tonight to apply some updates required, There will be a small amount of downtime while the host is rebooted. We apologise in advance for any inconvenience caused
Nov 2, 11:06 GMT
Resolved - This incident has been resolved.
Dec 5, 10:12 GMT
Investigating - We are currently having adverse performance on these servers, and our System Administrators are investigating the causes.

We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Dec 5, 09:44 GMT
Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017
Completed - This work has now been completed with no issues. Thank you for your patience.
Nov 30, 22:16 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:00 GMT
Scheduled - At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance servers will be rebooted
Nov 30, 10:47 GMT
Resolved - This incident has been resolved.
Nov 30, 14:35 GMT
Monitoring - Some mailboxes on these servers will be seeing connectivity issues while their migrations complete. No incoming email will be lost.
Nov 30, 08:57 GMT