All Systems Operational
Control Panels Operational
DNS Operational
Webservers Operational
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Wednesday 20th February 2019 Feb 20, 21:00 - Feb 21, 00:00 GMT
As part of our continued investment in our platforms, our network team will be replacing a number of switches on 20/2/19. Some Customers may experience downtime during these essential works. We expect downtime to last no more than 1 hour. Works will begin at 9pm.

We understand your Heart services are important to you and we are very sorry that any potential downtime comes at such short notice. We really appreciate you’re understanding and we will notify this page as well as social media channels as soon as the works has been completed.
Posted on Feb 15, 13:28 GMT
Past Incidents
Feb 20, 2019

No incidents reported today.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019
KVM-SSD85 - Abnormal Server Behaviour
Resolved - This incident has been resolved.
Feb 16, 13:28 GMT
Identified - The issue has been identified and work is continuing.

Impacted customers will have a ticket in their account explaining how to proceed.
Feb 16, 00:33 GMT
Investigating - We are currently seeing abnormal behaviour on this kmvhost and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Feb 15, 15:10 GMT
Feb 15, 2019
Connectivity Issues On Clusters 33/34/35
Resolved - This incident has been resolved.
Feb 15, 10:24 GMT
Investigating - We're investigating reports of poor connectivity to websites on clusters 33/34/35 (web140 - web153).

We'll provide updates as soon as possible.
Feb 15, 09:52 GMT
Connectivity Issues For Clusters 40/41
Resolved - This incident has been resolved.
Feb 15, 08:33 GMT
Investigating - We're currently investigating reports of failed connectivity to webservers in clusters 40 and 41 (web90, web91, web92, web93 / web85, web86, web87, web88).

We will provide updates as we have them.
Feb 15, 08:28 GMT
SSD VPS KVMHost "SSD85"
Resolved - This incident has been resolved. Please contact support if you are still experiencing issues.
Feb 15, 02:21 GMT
Identified - We're aware of an issue with the SSD VPS kvmhost "ssd85" and customers on this host may be experiencing issues with their VPS.
Our engineers are currently working on restoring service and we thank you for your patience.
Feb 15, 01:57 GMT
Feb 14, 2019
Wednesday 13th February 2019:
Completed - The scheduled maintenance has been completed.
Feb 14, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:00 GMT
Scheduled - As part of our continued investment in our platforms, our network team will be replacing a number of switches on 13/2/19. Some Customers may experience downtime during these essential works. We expect downtime to last approximately 1 hour. Works will begin at 9pm.

We understand your Heart services are important to you and we are very sorry that any potential downtime comes at such short notice. We really appreciate you’re understanding and we will notify this page as well as social media channels as soon as the works has been completed.
Feb 8, 16:53 GMT
Feb 12, 2019

No incidents reported.

Feb 11, 2019
Connections to Heart Internet Website
Resolved - This incident has been resolved.
Feb 11, 17:09 GMT
Investigating - We are currently experiencing issues with connections to the Heart Internet website - www.heartinternet.uk. Our teams are looking into this and hope to have the matter resolved as soon as possible.
Feb 11, 16:10 GMT
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019
FTP Shared Hosting
Resolved - This incident has been resolved.
Feb 7, 08:01 GMT
Investigating - We're aware of an issue with FTP on our shared hosting platform. We're working on it, however "FileManager" in your control panel should be working if you need to upload, edit or delete files. Thanks for your patience.
Feb 7, 07:05 GMT
Wednesday 6th February 2019
Completed - The scheduled maintenance has been completed.
Feb 7, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 21:00 GMT
Scheduled - As part of our continued investment in our platforms, our network team will be replacing a number of switches on 6/2/19. Some Customers may experience downtime during these essential works. We expect downtime to last no more than 1 hour. Works will begin at 9pm.

We understand your Heart services are important to you and we are very sorry that any potential downtime comes at such short notice. We really appreciate you’re understanding and we will notify this page as well as social media channels as soon as the works has been completed.
Feb 1, 19:38 GMT
Feb 6, 2019
web85, web86, web87, web88, web90, web91, web92, web93, web95, web96, web97, web98, webfb0, web239, web240, web241, web242 abnormal server behaviour
Resolved - This incident has been resolved.
Feb 6, 09:35 GMT
Identified - The issue has been identified and a fix is being implemented.
Feb 6, 09:34 GMT
Investigating - We're currently looking into reports of sites being unreachable on the above webservers. Our teams are looking into this and hope to have the matter resolved shortly.
Feb 6, 09:20 GMT
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