Update - The only communication we've had from the other parties is that the previous advice holds true and that good mail sent from our clean mail IP addresses from domain's with a correctly formatted spf record should result in the mail being received correctly by mailboxes they provide. Communication is slow but ongoing and we're pushing as hard as we can for a definite resolution of this issue.
Jan 7, 16:42 GMT
Update - We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.
Apr 13, 14:20 BST
Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-
Investigating - We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.
Apr 6, 13:04 BST
Monitoring - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Nov 28, 14:21 GMT
Investigating - We are currently seeing a large amount of emails being deferred when sending to hotmail/outlook and other microsoft addresses. This includes and domains that have emails hosted with outlook services.
This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our admin team is currently investigating and attempting to contact them for further details, or a possible work around.
On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.
Our apologies for any inconvenience caused here in the meantime.
Oct 21, 15:45 BST
Our team were able to identify the cause of this and bring the host back online.
We will be monitoring this over the next few hours.
We apologise for any inconvenience caused.
Mar 12, 22:59 GMT
We are currently seeing abnormal behaviour on this server, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Mar 12, 22:02 GMT