Update - Good performance has returned to the majority of sites hosted and we are monitoring this issue on an ongoing basis.
Jan 19, 11:13 GMT
Update - Some NAS Drive synchronisation is still taking place, this will cause high load on some servers which may cause intermittent problems accessing some sites. Any access issues should only be momentary.
Jan 18, 14:37 GMT
Update - All websites should now be being served but there may be some slightly degraded performance and work is ongoing behind the scenes to improve this.
Jan 18, 11:08 GMT
Update - The MySQL update work has now completed. All services should be fully working now, and just to clarify we have experienced no data loss with this incident. Our teams will be in throughout the night working on our back-end systems and monitoring things closely.
Jan 18, 02:45 GMT
Update - There may be some brief outages with our MySQL system whilst we make some necessary updates, please do bear with us.
Jan 18, 01:10 GMT
Monitoring - All services are now back online. We will be rebooting some servers that may result in short periods of inaccessibility for a small subset of sites.
Jan 18, 00:05 GMT
Update - 23:10: The majority of our shared platform is now available, and we are working on the final cluster which we expect to have back on-line shortly.
Jan 17, 23:11 GMT
Update - Website restorations are ongoing and we are seeing more sites come back on-line. Our Premium hosting services have also been restored and are now fully back on-line.
Jan 17, 22:08 GMT
Update - We are still seeing problems with some sites hosted on our Shared Platform and Premium Hosting Platform. This is caused because of a connectivity issue between our Web Servers, NAS Drives and Database servers. Our System Administrators are restoring connectivity but this is taking longer than anticipated as additional work is required (such as NAS data synchronisation). We are working on the restoration of sites and services with the highest priority and as work continues we are seeing more sites restored.

Please note that this will also be affecting FTP connectivity to some hosting packages.

We apologise for the time it is taking to fully restore all sites and services and would like to thank you for your patience and understanding.
Jan 17, 21:19 GMT
Update - Website restorations are ongoing and we are seeing more sites come back on-line. Our Webmail system has also been restored and is now fully back on-line.
Jan 17, 20:14 GMT
Update - Site restorations are still ongoing and are taking longer than expected. We will provide ongoing updates as we have them through the evening. Sites should gradually start coming back on-line while this work is taking place, however, this process is ongoing due to the amount of data involved. We are also continuing to see performance issues with Webmail and FTP connectivity while this problem is ongoing.
Jan 17, 18:30 GMT
Update - Update: We expect the majority of the remaining sites to be online by 18:30 and will continue working until all sites are online.
Jan 17, 16:44 GMT
Update - Update @ 16:35

Our System Administrators are now running through correcting the sites that are offline. This will also improve FTP connectivity and Webmail logins. This process is expected to continue this evening with functionality being restored back to normal levels and updates will be provided here.

We apologise for the ongoing nature of this issue and for the inconvenience caused.
Jan 17, 16:39 GMT
Update - Update @ 15:45

Currently, we are seeing problems with some sites not loading on our Shared Hosting and Premium Hosting platforms. There are also issues with FTP and Webmail connectivity during this time.

We are continuing to work on this problem and apologise for the inconvenience caused.
Jan 17, 15:48 GMT
Identified - Update @ 14:30

Some customer websites are currently not working. Our system engineers have identified the problem and are working on rectifying the issue.

The team have restored service to some sites and are working to complete for the remaining sites, we expect all sites to be fully online and operational by the end of the working day. All websites will return to normal working status, no content has been lost.

We will keep this status page updated with further information.

Heart Internet is very sorry for the downtime and thank you for your patience and understanding.
Jan 17, 14:25 GMT
Update - Update: 14:15 - Our System Administration Team have identified that a number of SharedDB servers have failed connectivity. This is causing issues with database driven websites and we are working to resolve this.

Additionally, some customers may see problems accessing Webmail and the eXtend Control Panel.
Jan 17, 14:18 GMT
Update - Update: 13:45 - We are seeing issues with our Premium Hosting Platform related to this problem.
Our Administration Team are continuing to work on this problem and further updates will be provided here shortly.
Jan 17, 13:44 GMT
Update - Update: 13:15 - A number of websites are currently showing a 503 error. We are working on this issue with the highest priority and will provide further updates here as we have them.
Jan 17, 13:15 GMT
Investigating - We are currently seeing connectivity issues to sites hosted on our shared platform. Our System Administration team are currently working on this and we expect to have normal service resumed shortly.

We apologise for the inconvenience caused.
Jan 17, 13:00 GMT
Monitoring - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Nov 28, 14:21 GMT
Investigating - We are currently seeing a large amount of emails being deferred when sending to hotmail/outlook and other microsoft addresses. This includes and domains that have emails hosted with outlook services.

This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our admin team is currently investigating and attempting to contact them for further details, or a possible work around.

On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.

Our apologies for any inconvenience caused here in the meantime.
Oct 21, 15:45 GMT
Control Panels Operational
DNS Operational
Webservers Degraded Performance
Mailservers Operational
Premium Hosting Degraded Performance
VPS & Hybrid Servers Operational
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2017

No incidents reported today.

Jan 19, 2017
Resolved - This incident has been resolved.
Jan 19, 17:51 GMT
Investigating - We are currently seeing abnormal behaviour on this server, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Jan 19, 17:20 GMT
Resolved - This has been resolved.
Jan 19, 14:42 GMT
Update - - We are now seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this.
Jan 6, 09:31 GMT
Investigating - We are seeing some delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this.
Jan 5, 11:16 GMT
Resolved - This incident has been resolved.
Jan 19, 10:57 GMT
Monitoring - We have identified a routing issue which has now been corrected. We will continue to monitor connectivity.
Jan 18, 17:02 GMT
Update - Our Data Centre Team are currently working on correcting this issue and we expect to have connectivity fully restored shortly.
Jan 18, 16:50 GMT
Investigating - We are currently seeing some network issues into our Data Centre. We are investigating this further and will provide a further update shortly.

We apologise for the inconvenience caused.
Jan 18, 16:47 GMT
Jan 18, 2017
Resolved - This incident has been resolved.
Jan 18, 14:23 GMT
Investigating - We are currently seeing a problem with some Webmail Logins, we are working to correct this and expect to have normal service resumed shortly.

We apologise for any inconvenience caused.
Jan 18, 14:00 GMT
Jan 16, 2017
Resolved - This incident has been resolved.
Jan 16, 17:29 GMT
Investigating - We are currently having issues with our inbound telephone lines to our Sales Team and Account Support Line. Our engineers are working on this issue and we expect to have our lines back to normal operation shortly.
Jan 16, 16:44 GMT
Resolved - This incident has been resolved.
Jan 16, 15:12 GMT
Identified - We are currently seeing abnormal behaviour on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Jan 16, 14:52 GMT
Jan 15, 2017

No incidents reported.

Jan 14, 2017
Resolved - This incident has been resolved.
Jan 14, 22:37 GMT
Investigating - We are currently having adverse performance on this server, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Jan 14, 21:16 GMT
Resolved - This incident has been resolved.
Jan 14, 17:36 GMT
Investigating - We are currently experiencing an issue with SSL installations following orders or renewals. This is effecting SSL's setup on our shared servers.

Our system administrators are investigating the cause.
Jan 14, 16:47 GMT
Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017
Resolved - This incident has been resolved.
Jan 11, 14:33 GMT
Identified - Work is ongoing on this server, sites should be available but may be suffering from adverse performance such as slower than usual load speed. Our System Administrators are still working on improving this performance and additional updates will be provided here once we have them.

We apologise for the inconvenience caused as a result of this.
Jan 11, 12:32 GMT
Update - Update: 10:55 - Our System Administration Team are still working on this issue and we expect to have further updates shortly. During this time some sites on this server will not be available and we apologise for the inconvenience caused as a result of this.
Jan 11, 10:57 GMT
Investigating - We are currently seeing abnormal behaviour on this server, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Jan 11, 09:15 GMT
Jan 10, 2017
Resolved - This incident has been resolved.
Jan 10, 18:47 GMT
Update - We are continuing to monitor the Premium Hosting Platform and are seeing expected performance on most sites currently.
Jan 10, 17:38 GMT
Monitoring - Update: 16:25: We are seeing an improvement on Premium Hosting performance and are continuing to monitor the situation.
Jan 10, 16:24 GMT
Investigating - We are currently seeing performance issues with some sites hosted on our Premium Hosting Platform. Our System Administrators are currently looking into this and we will provide further information here shortly.

We apologise for the inconvenience caused as a result of this.
Jan 10, 14:33 GMT
Resolved - This incident has been resolved.
Jan 10, 13:06 GMT
Identified - The issue has been identified and a fix is being implemented.
Jan 10, 06:52 GMT
Investigating - We are currently seeing abnormal behaviour on this VPS kvmhost server, and are investigating the causes. We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Jan 10, 06:52 GMT
Jan 9, 2017
Resolved - This incident has been resolved.
Jan 9, 08:43 GMT
Identified - We are currently seeing abnormal behaviour on a few of our shared platform servers, this will result in websites showing 500 errors. We are investigating the cause of this and we expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Jan 9, 08:38 GMT
Jan 8, 2017
Resolved - This has now been resolved
Jan 8, 16:21 GMT
Monitoring - There may be a delay in being able to receive email for a small number of newly created mailboxes.

This issue is in the process of being resolved and we apologise for the inconvenience caused.
Jan 7, 19:15 GMT
Jan 6, 2017
Resolved - This incident has been resolved.
Jan 6, 12:33 GMT
Investigating - We are currently seeing abnormal behaviour on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Jan 6, 12:20 GMT