Update - We are continuing to work on a fix for this issue.
May 30, 13:56 BST
Identified - We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:

- Microsoft (Hotmail & Office 365)
- Yahoo
- BT
- AOL

This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.

While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:

Add an SPF record:
If you’re using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

Use an alternate mail server:
We have a lot of different mail servers, all with different IP’s. If one mail server can’t send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.

Alternatively, we have a webmail interface which uses a more sophisticated filtering system.
May 29, 13:13 BST
Control Panels   Operational
DNS   Operational
Webservers   Operational
Mailservers   Operational
Premium Hosting   Operational
VPS & Hybrid Servers   Operational
Dedicated Servers   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2018

No incidents reported today.

Nov 19, 2018
Resolved - This incident has been resolved.
Nov 19, 14:00 GMT
Investigating - Cluster 40 (web85, web86, web87, web88) is currently experiencing connectivity related problems, and sites are returning 503 errors.

We're looking into this.
Nov 19, 12:30 GMT
Resolved - This incident has been resolved.
Nov 19, 11:06 GMT
Identified - We are currently seeing abnormal behaviour on this server, and are investigating the causes.

This currently only affects the availability of mailboxes via the webmail portal, connections made via a mail-client are completely unaffected.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Nov 19, 10:20 GMT
Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018
Resolved - This incident has been resolved.
Nov 16, 14:25 GMT
Identified - We have identified a problem affecting the following web servers on the shared hosting platform:

web135
web136
web137
web138

Some websites on the above servers may return a 503 server error response, our system administrators are currently investigating and we expect to have this back to normal as soon as possible we also apologise for the inconvenience.
Nov 16, 13:39 GMT
Nov 15, 2018
Resolved - This incident has been resolved.
Nov 15, 13:06 GMT
Identified - We have identified a problem affecting the following web servers on the shared hosting platform:

web85
web86
web87
web88

Some websites on the above servers may return a 503 server error response, our system administrators are currently investigating and we expect to have this back to normal as soon as possible we also apologise for the inconvenience.
Nov 15, 10:00 GMT
Resolved - This incident has been resolved. If anyone is unable to log in to their accounts via the Facebook or Twitter buttons, please contact our support team.
Nov 15, 08:14 GMT
Identified - Users who authenticate via Twitter or Facebook may be experiencing problems logging into their Heart Internet accounts. Our teams have been notified and are looking into this.

If you normally log in using Twitter or Facebook, please call our Account Support team, who will be able to provide you with access to your account.
Jul 12, 16:12 BST
Nov 14, 2018
Resolved - This incident has been resolved.
Nov 14, 15:38 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 12:39 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 10:00 GMT
Investigating - We are currently seeing abnormal behaviour on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Nov 14, 08:37 GMT
Nov 13, 2018
Resolved - This incident has been resolved.
Nov 13, 10:10 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 09:00 GMT
Investigating - We're currently looking into reports of sites down on cluster 35 (web150, web151, web152).

We apologise for any inconvenience caused at this time.
Nov 13, 08:54 GMT
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - This incident has been resolved.
Nov 9, 13:49 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 9, 13:00 GMT
Investigating - We are currently seeing abnormal behaviour on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
Nov 9, 12:42 GMT
Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.