Update - We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.
Apr 13, 14:20 BST
Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

If you need any assistance in updating this our support team will be happy to help.
Feb 10, 17:52 GMT
Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this
Jan 23, 12:30 GMT
Investigating - We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.
Apr 6, 13:04 BST
Monitoring - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Nov 28, 14:21 GMT
Investigating - We are currently seeing a large amount of emails being deferred when sending to hotmail/outlook and other microsoft addresses. This includes and domains that have emails hosted with outlook services.

This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our admin team is currently investigating and attempting to contact them for further details, or a possible work around.

On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.

Our apologies for any inconvenience caused here in the meantime.
Oct 21, 15:45 BST
Control Panels Operational
DNS Operational
Webservers Operational
Mailservers Operational
Premium Hosting Operational
VPS & Hybrid Servers Under Maintenance
Dedicated Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2017

No incidents reported today.

May 25, 2017
Resolved - There was a NAS drive replication issue which caused HTTP 503 errors occurring on these servers. This has been resolved and sites are now back up.
May 25, 22:51 BST
Investigating - We are currently seeing abnormal behaviour on these servers, and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.
May 25, 21:56 BST
Resolved - This has now been resolved, we apologise for any inconvenience caused regarding this.
May 25, 21:11 BST
Investigating - We are currently seeing abnormal behaviour on these servers, and are investigating the causes. Customers will experience some intermittent outages of their website.

We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
May 25, 19:58 BST
May 24, 2017

No incidents reported.

May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017
Resolved - This incident has been resolved.
May 19, 12:09 BST
Investigating - We are currently investigating this issue.
May 18, 12:02 BST
Completed - The scheduled maintenance has been completed.
May 19, 04:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 BST
Scheduled - Some work will be being carried out on the MySQL database server for these webservers meaning there will be down time within the maintenance window. We apologise for any inconvenience caused.
May 18, 12:41 BST
May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017
Completed - The scheduled maintenance has been completed.
May 15, 11:09 BST
Scheduled - We will be performing some essential maintenance on our MS SQL servers this morning. During this maintenance window servers will be rebooted.
May 15, 09:06 BST
May 14, 2017
Resolved - This incident has been resolved.
May 14, 13:39 BST
Monitoring - We are seeing traffic into the data centre returning to normal levels. We are continuing to monitor this but sites and hosted services should now be accessible.
May 14, 12:51 BST
Investigating - We are currently seeing Network Connectivity Issues into our Data Centre. Our System Administration and Networks Team are currently investigating and we will provide a further update shortly.

We apologise for any inconvenience caused.
May 14, 12:44 BST
May 13, 2017
Completed - The scheduled maintenance has been completed.
May 13, 11:53 BST
Scheduled - We will be performing routine reboots of the shared Windows environment to ensure that the latest security patches are installed. Due to some patches being critical we will be rolling these out within the next hour. We apologize for any inconvenience caused by this.
May 13, 11:09 BST
May 12, 2017

No incidents reported.