Heart Internet Status

All Systems Operational

Control Panels Operational

DNS Operational

Webservers Operational

Mailservers Operational

Premium Hosting Operational

VPS & Hybrid Servers Operational

Dedicated Servers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled maintenance on Hybrid servers. Dec 17, 21:00 - Dec 18, 06:00 GMT

Update - We will be undergoing scheduled maintenance during this time.
Dec 9, 10:22 GMT

Scheduled - At 21:00pm (BST) on 17/12/2019 there will be maintenance on the network which may impact Hybrid servers. During this maintenance, customers private servers may experience brief connectivity issues
Dec 3, 21:38 GMT

Past Incidents

Dec 11, 2019

No incidents reported today.

Dec 10, 2019

Web: 302, 303, 304, 305 abnormal servers behaviour

Resolved - This incident has been resolved.
Dec 10, 08:51 GMT

Identified - We are currently seeing abnormal behaviour on these servers specified, we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Dec 10, 08:41 GMT

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 04:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:00 GMT

Scheduled - At 23:00pm (BST) on 04/12/2019 there will be maintenance on the network which may impact services. During this maintenance, servers may experience brief connectivity issues.
Dec 3, 22:43 GMT

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

Live Chat Unavailable

Resolved - This incident has been resolved.
Nov 29, 13:26 GMT

Identified - Our Live Chat service is currently unavailable. We apologise for any inconvenience caused.
Nov 28, 14:10 GMT

Nov 28, 2019

web202, web203, web204, web205, web206, web207, web208, web209, web210, web211, web212, web213, web214, web215, web216, web217, web218, web219, web220, web221, web222 connectivity issues

Resolved - This incident has been resolved.
Nov 28, 16:04 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 15:41 GMT

Investigating - We are currently seeing abnormal behaviour on these servers specified, we are investigating and hope to get this working as soon as possible.

We apologise for any inconvenience caused.
Nov 28, 15:26 GMT

Nov 27, 2019

No incidents reported.