Investigating - We are aware that some users are currently not able to access their Heart Internet accounts via the 'Log in with Facebook' option.

Logins using your normal email address and password combinations will continue work.

We hope to have this problem resolved as soon as possible.
Mar 19, 19:25 GMT
Update - The only communication we've had from the other parties is that the previous advice holds true and that good mail sent from our clean mail IP addresses from domain's with a correctly formatted spf record should result in the mail being received correctly by mailboxes they provide. Communication is slow but ongoing and we're pushing as hard as we can for a definite resolution of this issue.
Jan 7, 16:42 GMT
Update - We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.
Apr 13, 14:20 BST
Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

If you need any assistance in updating this our support team will be happy to help.
Feb 10, 17:52 GMT
Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this
Jan 23, 12:30 GMT
Investigating - We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.
Apr 6, 13:04 BST
Monitoring - This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.
Nov 28, 14:21 GMT
Investigating - We are currently seeing a large amount of emails being deferred when sending to hotmail/outlook and other microsoft addresses. This includes and domains that have emails hosted with outlook services.

This looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mailservers. Our admin team is currently investigating and attempting to contact them for further details, or a possible work around.

On inspection this may not be effecting all emails sent to these addresses, but a large amount are being blocked. This will cause bouncebacks to the sender, so you can see which emails have been blocked.

Our apologies for any inconvenience caused here in the meantime.
Oct 21, 15:45 BST
Control Panels   Operational
DNS   Operational
Webservers   Operational
Mailservers   Under Maintenance
Premium Hosting   Operational
VPS & Hybrid Servers   Operational
Dedicated Servers   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 24, 2018

No incidents reported today.

Apr 23, 2018
Completed - The scheduled maintenance has been completed.
Apr 23, 15:38 BST
Verifying - Maintenance has now been completed. We are checking things over to make sure there are no issues.
Apr 23, 09:41 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:00 BST
Scheduled - On Monday the 23rd around 9am we will be performing maintenance on our Hosted Exchange environment. The maintenance itself should take no more than 30 minutes. During this time clients may experience momentary connectivity drops. We apologies for any inconvenience caused.
Apr 18, 09:10 BST
Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018
Resolved - This incident has been resolved.
Apr 17, 00:25 BST
Identified - We're aware of an issue with Mailserver 129. We're working on it, thanks for your patience.
Apr 17, 00:00 BST
Apr 16, 2018

No incidents reported.

Apr 15, 2018
Resolved - this has now been resolved. Please contact customer support if you are still experiencing issues on this kvm host.
Apr 15, 00:08 BST
Investigating - We are seeing connectivity issues for customers with a VPS on kvmhost231

This is currently being investigated by our system administration team and we will provide more updates as soon as possible.
Apr 14, 08:41 BST
Apr 14, 2018
Resolved - This incident has now been resolved.
Apr 14, 08:03 BST
Investigating - We are seeing connectivity issues for customers with a VPS on the following kvmhosts - kvmhost230, kvmhost231

This is currently being investigated by our system administration team and we will provide more updates as soon as possible.
Apr 14, 07:30 BST
Apr 13, 2018
Resolved - This incident was resolved last week, closing now.
Apr 13, 23:58 BST
Identified - Unfortunately the issue is still occurring, and this now affecting Heart Internet control panels and our main website. Our senior engineers are continuing to work on the issues, and we sincerely apologise for the inconvenience caused.
Apr 12, 06:23 BST
Update - The issue is still ongoing and we have found that some customers now have issues being able to log into their Heart Internet accounts. Our senior system administrators and network engineers are continuing to work on the problem.
Apr 12, 05:26 BST
Investigating - Some customers may have difficulty creating and responding to support tickets at present. This also affects our support staff responding to tickets. Our senior administrators are currently investigating this issue.
Apr 12, 03:17 BST
Apr 11, 2018
Completed - The scheduled maintenance has been completed.
Apr 11, 22:26 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 BST
Scheduled - At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance servers will be rebooted
Apr 11, 11:52 BST
Resolved - This incident has been resolved.
Apr 11, 21:53 BST
Monitoring - Regular functionality has been restored now and we will continue to monitor the issue.
Apr 11, 09:43 BST
Investigating - We're aware of issues logging into heartinternet.uk recurring.. We're working on it. Thanks for your patience.
Apr 11, 09:28 BST
Monitoring - This is now working again, but we're still looking into the root cause of this so we will keep this status page incident open for now until we are sure and continue to monitor closely. Once again, apologies for the inconvenience caused.
Apr 11, 04:55 BST
Investigating - We are seeing unfortunately that this issue has occurred once again, and are working with our senior network engineers to resolve. We will update here again as soon as possible.
Apr 11, 04:13 BST
Monitoring - We believe that all the issues were resolved an hour ago around 2:25am. We have been monitoring for the last hour and all seems to be working fine. We will monitor for a little longer until marking this as resolved. Apologies for any inconvenience caused.
Apr 11, 03:41 BST
Investigating - We are currently investigating issues regarding the Heart Internet control panel and main website, which may be inaccessible to some customers. This is being investigated by our senior engineers as a top priority.
Apr 11, 00:17 BST
Resolved - The networking issue has now been resolved, apologies for any inconvenience caused.
Apr 11, 03:41 BST
Investigating - We are seeing network connectivity issues for customers with a VPS, SSD VPS or Hybrid Server on the following kvmhosts - kvmhost273, kvmhost274, kvmhost275, kvmhost276, kvmhost277, kvmhost338, kvmhost339, kvmhost342, kvmhost343, kvmhost344, kvmhost345, ssd334, ssd335, ssd336, ssd337

Our senior engineers are investigating as a top priority.
Apr 11, 03:24 BST
Apr 10, 2018

No incidents reported.