Identified - Users who authenticate via Twitter or Facebook may be experiencing problems logging into their Heart Internet accounts. Our teams have been notified and are looking into this.

If you normally log in using Twitter or Facebook, please call our Account Support team, who will be able to provide you with access to your account.
Jul 12, 16:12 BST
Update - We are continuing to work on a fix for this issue.
May 30, 13:56 BST
Identified - We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:

- Microsoft (Hotmail & Office 365)
- Yahoo
- BT
- AOL

This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.

While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:

Add an SPF record:
If you’re using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:

v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

Use an alternate mail server:
We have a lot of different mail servers, all with different IP’s. If one mail server can’t send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.

Alternatively, we have a webmail interface which uses a more sophisticated filtering system.
May 29, 13:13 BST
Control Panels   Operational
DNS   Operational
Webservers   Operational
Mailservers   Operational
Premium Hosting   Operational
VPS & Hybrid Servers   Operational
Dedicated Servers   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2018

No incidents reported today.

Sep 19, 2018
Completed - The scheduled maintenance has been completed.
Sep 19, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:00 BST
Scheduled - At 21:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance servers will be rebooted
Sep 19, 13:10 BST
Sep 18, 2018
Resolved - This incident has been resolved.
Sep 18, 17:50 BST
Investigating - Connectivity to the premium hosting platform has been restored, however there are some sites on this platform that are suffering slower than usual response times upon sending a request to the server. We are investigating this and hope to have this problem resolved as soon as possible.
Sep 18, 17:18 BST
Resolved - This incident has been resolved.
Sep 18, 17:15 BST
Investigating - We are currently having adverse performance on the premium hosting platform, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Sep 18, 12:09 BST
Resolved - This incident has been resolved.
Sep 18, 12:09 BST
Update - We are aware of a separate issue with Premium Hosting and our we are investigating this. We do apologise for the inconvenience caused.
Sep 18, 11:44 BST
Update - We are still investigating this problem, some sites are still affected by this issue. We do apologise for the inconvenience caused.
Sep 13, 11:46 BST
Update - 2018-09-12 17:30
We are still investigating this problem, most of the affected sites on the platform are working without any notable problems currently, however some sites are still affected by this performance issue of which we are still actively investigating. We do apologise for the inconvenience caused.
Sep 12, 17:35 BST
Investigating - We are currently having adverse performance on the premium hosting platform, and are investigating the causes.
We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Sep 11, 16:44 BST
Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018
Resolved - The server has been rebooted successfully and all virtual guests are back online.
Sep 15, 10:26 BST
Identified - A reboot of this server was required as it was unresponsive to both internal and external connections. All virtual guests will automatically be brought back online once it has been booted. Apologies for the inconvenience.
Sep 15, 10:10 BST
Sep 14, 2018
Resolved - This incident has been resolved.
Sep 14, 20:43 BST
Identified - We have found the source of the issue and that is being resolved now, websites should be loading but slower than expected.
Sep 14, 03:18 BST
Investigating - We are currently seeing abnormal behaviour on these servers, and are investigating the causes. We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Sep 14, 01:54 BST
Sep 13, 2018
Completed - The scheduled maintenance has been completed.
Sep 13, 22:30 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 13, 22:26 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 13, 22:26 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 BST
Scheduled - At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance, servers will be rebooted.
Sep 13, 16:15 BST
Sep 12, 2018
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 BST
Scheduled - We will be performing network maintenance at this time. Services may experience a brief connectivity loss lasting a few minutes.
Sep 12, 16:40 BST
Sep 10, 2018
Resolved - This incident has been resolved.
Sep 10, 13:59 BST
Identified - We have removed PHP4 from our shared hosting platform, as it is no longer supported and may be exposed to security vulnerabilities. Upgrading your site to a newer version of PHP (we recommend choosing PHP5.6 or PHP7) is possible through your eXtend Control Panel.
Jun 6, 18:31 BST
Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018

No incidents reported.