Webmail Connectivity Issues

Incident Report for Heart Internet

Resolved

This incident has been resolved.

Posted Nov 24, 2017 - 21:03 GMT

Update

One of our webmail servers is currently being rebuilt. Whilst this is offline the load balancer will ensure that services are online though slightly degraded.

We appreciate your patience, and apologise for the delay in updates on this matter and we'll do our best to keep you updated with any new information.

Posted Nov 17, 2017 - 10:06 GMT

Identified

Our System Administrators have identified the issue with the Webmail service and are working on resolving this issue.

We thank you for your patience, and apologise for the inconvenience caused.

Posted Nov 15, 2017 - 11:24 GMT

Investigating

We are currently seeing connectivity issues with the Webmail service. Our System Administrators have been notified about this issue and they are working on resolving it ASAP.

We apologise for the inconvenience caused by this.

Posted Nov 14, 2017 - 12:34 GMT