We’re seeing increased phishing attacks targeting web hosting companies. Please be cautious with any email that asks for payment details, card updates, or urgent account action. Before clicking links or replying, check the sender address carefully and confirm the email is genuinely from Heart Internet. If you’re unsure, do not click any links—visit our website directly or contact us via your Heart Internet control panel to verify. Stay safe and thank you for your vigilance.
Cluster 35 (web150, 151, 152) and Cluster 47 (web16, 17, 18, 19) are down
Resolved Oct 13 at 08:45am BST
Cluster 47 (web16, 17, 18, 19) recovered.
3 previous updates
Cluster 27 (web115, 116, 117, 118), Cluster 47 (web16, 17, 18, 19), and 2 oth...
Resolved Oct 12 at 09:47pm BST
Cluster 27 (web115, 116, 117, 118) recovered.
14 previous updates
Cluster 47 (web16, 17, 18, 19) is down
Resolved Oct 10 at 04:03am BST
Cluster 47 (web16, 17, 18, 19) recovered.
1 previous update
Business Email Platform - October 9th, 04:30 – 07:30 BST
Resolved Oct 09 at 04:30am BST
We will be performing emergency maintenance on our Business Email platform starting at 04:30 BST on Thursday, October 9th 2025, lasting up to 3 hours. This will affect incoming mail for Business Email users only and the Open-Xchange webmail interface.
The service will be at risk throughout the 3-hour window.
Incoming emails may be delayed or temporarily undeliverable during the downtime.
Outgoing emails will continue to function as normal.
You may see errors in email clients while the service...
Cluster 10 (web32, 33, 34, 35, 36) and Cluster 27 (web115, 116, 117, 118) are...
Resolved Oct 08 at 05:33pm BST
Cluster 27 (web115, 116, 117, 118) recovered.
3 previous updates