Mail Server SSL Warnings for Apple Users
Incident Report for Heart Internet
Apple users who use our shared mail platform with a mail client might be encountering an SSL/Certificate Mismatch warning when connecting to our mail servers. To fix this, please see our Knowledgebase Article:
Posted Mar 20, 2019 - 21:18 GMT
Users who have mail clients on Apple devices are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as ``. This may be preventing you from connecting our mail servers to send/receive emails.

To get around this, you should connect to your mail server using its actual hostname, which will be something like ``. This can be found in your control panel.

Alternatively, you can add an exception to the SSL Certificate via Keychain.
Posted Mar 20, 2019 - 12:21 GMT
This incident affected: Mailservers.