Mail Server SSL Warnings for Users
Incident Report for Heart Internet
Please refer to the below guidance if you continue to have problems.
Posted May 21, 2021 - 17:24 BST
Users are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as ``. This may be preventing you from connecting our mail servers to send/receive emails.

To get around this, you should connect to your mail server using its actual hostname, which will be something like ``. Resellers can find this in their Reseller Control Centre reports section:

Alternatively, you can add an exception to the SSL Certificate via Keychain.

See below for more infromation:
Posted Apr 29, 2021 - 17:10 BST
This incident affected: Mailservers.