Mail Server SSL Warnings for Users
Incident Report for Heart Internet
Identified
Users are likely to encounter an SSL Certificate Trust Warning when connecting to our mail servers using an aliased name such as `mail.youdomain.com`. This may be preventing you from connecting our mail servers to send/receive emails.

To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`. Resellers can find this in their Reseller Control Centre reports section:
https://customer.heartinternet.uk/manage/packages-s.cgi

Alternatively, you can add an exception to the SSL Certificate via Keychain.

See below for more infromation:
https://www.heartinternet.uk/support/article/ssl-warning-on-apple-devices-when-connecting-to-mail-server.html
Posted Apr 29, 2021 - 17:10 BST
This incident affects: Mailservers.