tag:www.heartstatus.uk,2005:/historyHeart Internet Status - Incident History2024-03-19T08:48:49+00:00Heart Internettag:www.heartstatus.uk,2005:Incident/201949102024-03-11T00:10:12+00:002024-03-11T00:10:12+00:00Adverse performance on cPanel hosting<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>00:10</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:45</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>16:14</var> GMT</small><br><strong>Investigating</strong> - We are investigating a problem with the cPanel (shared) hosting platform, currently. We will update with any progress as soon as possible.</p>tag:www.heartstatus.uk,2005:Incident/200305772024-02-23T08:36:09+00:002024-02-23T08:36:09+00:00Premium Hosting File System Integrity Check<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>08:36</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:22</var> GMT</small><br><strong>Scheduled</strong> - We will be performing hardware maintenance on this product that will affect the availability of of the service provided.<br /><br />Hosting services for affected packages may be unavailable whilst this work is being carried out</p>tag:www.heartstatus.uk,2005:Incident/200379542024-02-21T15:08:14+00:002024-02-21T15:08:14+00:00Interruption to email forwarding<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:08</var> GMT</small><br><strong>Resolved</strong> - This issue has now been resolved</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:33</var> GMT</small><br><strong>Investigating</strong> - We are aware of an issue causing interruptions to email forwarding. This is currently being investigated further.</p>tag:www.heartstatus.uk,2005:Incident/199899892024-02-21T12:32:02+00:002024-02-21T12:32:02+00:00"Business Email" Mail Boxes - Webmail<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:32</var> GMT</small><br><strong>Resolved</strong> - This has now been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:09</var> GMT</small><br><strong>Identified</strong> - We're aware of an issue with logins to webmail to "Business Email" mail boxes . We're working on it. Thanks for your patience.</p>tag:www.heartstatus.uk,2005:Incident/199461912024-02-10T09:00:56+00:002024-02-10T09:00:56+00:00Live chat closed<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>09:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>08:35</var> GMT</small><br><strong>Scheduled</strong> - Our live chat lines will be closed for today and they are scheduled to re-open as usual on Monday 12th February. If you require assistance from the support team please contact them by raising a ticket in your account. <br /><br />Thank you.</p>tag:www.heartstatus.uk,2005:Incident/198831822024-02-06T22:01:17+00:002024-02-06T22:01:17+00:00Scheduled Hardware Maintenance - Windows Shared Hosting<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>22:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:52</var> GMT</small><br><strong>Scheduled</strong> - We would like to inform you that we have scheduled a hardware maintenance operation for our Windows shared hosting platform. This maintenance is essential to ensure the optimal performance and security of our services.<br /><br />Expected Impact:<br />While we anticipate minimal downtime, there may be intermittent connectivity issues during the maintenance window. We appreciate your understanding as we work to enhance the overall reliability of our hosting platform.<br /><br />The maintenance is crucial for implementing hardware updates that contribute to the continued stability and security of our services.</p>tag:www.heartstatus.uk,2005:Incident/198831882024-02-06T22:00:57+00:002024-02-06T22:00:57+00:00Managed VPS Reboots<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:53</var> GMT</small><br><strong>Scheduled</strong> - In order to apply security updates we will be rebooting all managed vps starting at 20:00.<br /><br />Managed vps will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.</p>tag:www.heartstatus.uk,2005:Incident/192642082024-02-01T16:59:48+00:002024-02-01T16:59:48+00:00Update on email server connection issues<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>16:59</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:55</var> GMT</small><br><strong>Identified</strong> - On November 30th, some customer email accounts mistakenly received emails meant for others. In rare cases, some customers were able to view unrelated emails and folders. In addition, some emails may have been unintentionally deleted or lost.<br /><br />We have corrected the technical issue that caused this situation. If, however, you can access your mailbox using our webmail service, but your IMAP mail client isn't connecting correctly to your mailbox, you will need to re-add, you can follow these instructions: https://www.heartinternet.uk/support/article/how-do-i-set-up-a-mailbox-using-imap-on-my-device-or-mail-client.html<br /><br />We apologise for any inconvenience this may have caused.</p>tag:www.heartstatus.uk,2005:Incident/198670202024-01-31T14:26:44+00:002024-01-31T14:26:44+00:00Delays to checkout process<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:26</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:11</var> GMT</small><br><strong>Investigating</strong> - We are aware of an issue causing delays to the checkout process and are investigating this further. If you have attempted any payments please do not retry these at this time.</p>tag:www.heartstatus.uk,2005:Incident/198535802024-01-29T02:40:06+00:002024-01-29T02:40:06+00:00VPS - "ssd242" Connectivity Issues<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>02:40</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>01:13</var> GMT</small><br><strong>Investigating</strong> - We're aware of an issue with VPS hosted on the kvmhost "ssd242". We're working on it. Thanks for your patience.</p>tag:www.heartstatus.uk,2005:Incident/198063162024-01-25T22:01:54+00:002024-01-25T22:01:54+00:00Scheduled Hardware Maintenance - Windows Shared Hosting<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>22:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>14:08</var> GMT</small><br><strong>Scheduled</strong> - We would like to inform you that we have scheduled a hardware maintenance operation for our Windows shared hosting platform. This maintenance is essential to ensure the optimal performance and security of our services.<br /><br />Expected Impact:<br />While we anticipate minimal downtime, there may be intermittent connectivity issues during the maintenance window. We appreciate your understanding as we work to enhance the overall reliability of our hosting platform.<br /><br />The maintenance is crucial for implementing hardware updates that contribute to the continued stability and security of our services.</p>tag:www.heartstatus.uk,2005:Incident/198191972024-01-25T21:01:29+00:002024-01-25T21:01:29+00:00ssd284 maintenance<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>21:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>15:53</var> GMT</small><br><strong>Scheduled</strong> - We are completing maintenance on ssd284. During this work VPS products assigned to this host will be unavailable. We expect the work to take no longer than 1 hour from start. Any questions feel free to reach out to support.</p>tag:www.heartstatus.uk,2005:Incident/196684572024-01-10T15:28:53+00:002024-01-10T15:28:53+00:00Hosting and server dashboard issues<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>15:28</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>15:06</var> GMT</small><br><strong>Investigating</strong> - We are seeing some issues with the dashboard for multiple hosting and server products at https://host.secureserver.net/ not loading correctly. Servers remain functional but control panel access may be limited.<br /><br />This issue is currently being investigated.</p>tag:www.heartstatus.uk,2005:Incident/195054902024-01-02T09:00:08+00:002024-01-02T09:00:08+00:00Holiday Support Schedule<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>09:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>10:22</var> GMT</small><br><strong>Scheduled</strong> - We would like to inform our customers that during the Holiday season our chat Customer Support will be operating to an amended schedule.<br />25th of December: Closed<br />26th of December: 9:00 - 16:00<br />1st of January: Closed<br />During the period from the 27th to the 29th of December, we will continue to provide full support coverage as per our regular schedule, and normal operating hours will resume on Tuesday, January 2nd.<br />Happy holidays!</p>tag:www.heartstatus.uk,2005:Incident/194700482023-12-21T00:00:10+00:002023-12-21T00:00:10+00:00Kvmhosts maintenance<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>00:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>21:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>12:36</var> GMT</small><br><strong>Scheduled</strong> - We are completing some hardware maintenance on these hosts. During this work VPS products assigned to these host will be unavailable. We expect the work to take no longer than 1 hour from start. Any questions feel free to reach out to support<br /><br />The following kvmhosts will be worked on during this downtime:<br /><br />kvmhost71<br />kvmhost276<br />kvmhost277<br />kvmhost332<br />kvmhost333<br />kvmhost0<br />kvmhost1<br />kvmhost38<br />kvmhost88<br />kvmhost99<br />kvmhost360</p>tag:www.heartstatus.uk,2005:Incident/194701932023-12-20T23:00:12+00:002023-12-20T23:00:12+00:00Managed VPS Reboots<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>23:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>21:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>12:56</var> GMT</small><br><strong>Scheduled</strong> - In order to apply security updates we will be rebooting all managed vps starting at 21:00.<br /><br />Managed vps will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.</p>tag:www.heartstatus.uk,2005:Incident/194258942023-12-13T23:00:16+00:002023-12-13T23:00:16+00:00Managed VPS Reboots<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>23:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>09:39</var> GMT</small><br><strong>Scheduled</strong> - In order to apply security updates we will be rebooting all managed vps starting at 20:00.<br /><br />Managed vps will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.</p>tag:www.heartstatus.uk,2005:Incident/193506812023-12-12T22:00:23+00:002023-12-12T22:00:23+00:00Managed VPS Reboots<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>22:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>20:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>12:29</var> GMT</small><br><strong>Scheduled</strong> - In order to apply security updates we will be rebooting all managed vps starting at 20:00.<br /><br />Managed vps will be briefly unavailable during this 2 hour maintenance and we apologise for any inconvenience caused.</p>tag:www.heartstatus.uk,2005:Incident/193651372023-12-08T09:30:31+00:002023-12-08T09:30:31+00:00Live Chat Closed<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>09:30</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:30</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:20</var> GMT</small><br><strong>Update</strong> - You can contact our Support team via Ticketing here: https://www.heartinternet.uk/contact</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:20</var> GMT</small><br><strong>Scheduled</strong> - Our live chat lines will be closed for today and they are scheduled to re-open as usual on Friday 8th December. If you require assistance from the support team please contact them by raising a ticket in your account. <br /><br />Thank you.</p>tag:www.heartstatus.uk,2005:Incident/192602502023-12-01T16:39:48+00:002023-12-01T16:39:48+00:00Cluster 21 web299,web230,web231,web232 slow site loading<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>16:39</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>13:51</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>13:11</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.heartstatus.uk,2005:Incident/192500892023-11-30T23:25:34+00:002023-11-30T23:25:34+00:00Email server connection issues<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>23:25</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>19:22</var> GMT</small><br><strong>Monitoring</strong> - Email services have now been restored. Please be advised there may be a lag in receiving email. Should you still be experiencing issues, please raise a ticket (https://www.heartinternet.uk/contact) and our team will assist.<br /><br />We understand how important email services are and we apologise for any inconvenience caused.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>17:33</var> GMT</small><br><strong>Update</strong> - We are currently experiencing issues with our email service. At present, customers are unable to log-in or receive email. Our team is aware of the issue and are actively working to resolve it as quickly as possible.<br /><br />We understand how important email services are and we apologise for any inconvenience you're experiencing.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:33</var> GMT</small><br><strong>Investigating</strong> - We are seeing reports of issues connecting to mail servers and are currently investigating.</p>tag:www.heartstatus.uk,2005:Incident/191993572023-11-23T04:59:19+00:002023-11-23T04:59:19+00:00Shared Hosting - web130, web131, web132, web133<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>04:59</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>03:41</var> GMT</small><br><strong>Identified</strong> - We're aware of an issue with our shared web hosting servers web130, web131, web132, web133. We're working on it. Thanks for your patience.</p>tag:www.heartstatus.uk,2005:Incident/191702042023-11-19T21:27:16+00:002023-11-19T21:27:16+00:00VPS connectivity<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>21:27</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>15:04</var> GMT</small><br><strong>Monitoring</strong> - We have implemented a fix and all servers should now be working as normal. We will continue to monitor this.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>12:46</var> GMT</small><br><strong>Investigating</strong> - We are aware of and are currently investigating an issue affecting connectivity to some of our VPS servers.</p>tag:www.heartstatus.uk,2005:Incident/191357202023-11-16T12:07:52+00:002023-11-16T12:07:52+00:00Mail server connectivity.<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:07</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:21</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:19</var> GMT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>09:52</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting mail server connectivity. We're working on it currently, and thank you for your patience.</p>tag:www.heartstatus.uk,2005:Incident/191356382023-11-16T11:29:06+00:002023-11-16T11:29:06+00:00Slow account login<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:29</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:18</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>09:39</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting account login times.</p>