Control Panels & Heart Internet Website

Incident Report for Heart Internet

Resolved

This incident was resolved last week, closing now.

Posted Apr 13, 2018 - 23:58 BST

Identified

Unfortunately the issue is still occurring, and this now affecting Heart Internet control panels and our main website. Our senior engineers are continuing to work on the issues, and we sincerely apologise for the inconvenience caused.

Posted Apr 12, 2018 - 06:23 BST

Update

The issue is still ongoing and we have found that some customers now have issues being able to log into their Heart Internet accounts. Our senior system administrators and network engineers are continuing to work on the problem.

Posted Apr 12, 2018 - 05:26 BST

Investigating

Some customers may have difficulty creating and responding to support tickets at present. This also affects our support staff responding to tickets. Our senior administrators are currently investigating this issue.

Posted Apr 12, 2018 - 03:17 BST

This incident affected: Control Panels.