Our Dev team have rolled out the fix now and all customers should be able to login to their accounts without any issues.
If you're still having issues with the login please contact our Account Support team so we can investigate the issue.
Posted 3 months ago. Nov 23, 2017 - 10:54 GMT
Our Dev team have managed to find a fix for this issue now and they are working on rolling out this change ASAP.
We will keep you updated as soon as we have more information.
Posted 3 months ago. Nov 23, 2017 - 08:58 GMT
Our Dev team have now correctly identified the issue and are working to resolve this as soon as possible.
Posted 3 months ago. Nov 22, 2017 - 13:09 GMT
This issue is still being investigated by our team and we will provide an update as soon as we have more information.
We apologise for the inconvenience caused and thank you for your patience.
Posted 3 months ago. Nov 22, 2017 - 11:04 GMT
We are aware that some customers are unable to log into their Heart Internet control panel and account, where they are prompted to reset their password but after going through the reset process when entering a new password an error page occurs. This is currently being investigated and we will update here again with more information as soon possible. Apologies for any inconvenience caused.