Connectivity Issues

Incident Report for Heart Internet

Resolved

This incident has now been resolved.

Posted Apr 27, 2018 - 22:08 BST

Identified

We have identified the cause of the problems affecting site connectivity. We've implemented steps to ensure normal service can resume, and will continue to monitor the situation.

Further updates will be provided as soon as possible,

Posted Apr 27, 2018 - 12:14 BST

Update

We have received reports that some customers are experiencing difficulties accessing their control panels once logged in. Our teams are now investigating this and hope to have things back to normal shortly.

Posted Apr 27, 2018 - 10:47 BST

Investigating

We're currently investigating reports of connectivity issues on our shared hosting platform. We hope to have things resolved as soon as possible.

We apologise for any inconvenience this may cause .

Posted Apr 27, 2018 - 10:29 BST

This incident affected: Control Panels and Webservers.