web16, web17, web18, web19 abnormal servers behaviour

Incident Report for Heart Internet

Resolved

The issue was relating to the mount between the web cluster and NAS drives functioning incorrectly. The mount was reset and sites are now working again.

Posted Aug 10, 2017 - 22:18 BST

Investigating

We are currently seeing abnormal behaviour on these servers, resulting in '403 Forbidden' errors and are investigating the causes.
We expect to have them back to normal operation soon, and apologise for any inconvenience caused.

Posted Aug 10, 2017 - 21:59 BST